System Administrator (Salesforce)
Stanford University, Palo Alto, California, United States, 94306
Overview
Stanford University is hiring for a System Administrator to support the implementation and ongoing operation of a Salesforce-based business system serving students, instructors, and staff. The role involves collaboration with an external Salesforce implementation partner and multiple Stanford technical teams to provide enterprise platform strategy, cross-functional problem-solving, and day-to-day platform administration as well as involvement in all phases of implementation, including configuration, requirements, policies, and procedures.
Responsibilities
Platform Administration & Operations
Administer Salesforce environments supporting CSP business functions, including user access, security, licenses, authentication (SSO/MFA), and core administrative settings.
Configure and maintain platform features, data models, and reporting/analytics access in alignment with approved requirements.
Monitor system health, performance, and usage; identify issues, recommend improvements, and support reliable day-to-day operations.
Serve as a primary point of contact between users, business partners, and technical teams, managing intake, triage, communications, and release coordination.
Coordinate testing and deployment of Salesforce seasonal releases, including sandbox validation and stakeholder communication.
System Analysis & Issue Resolution
Perform business and system analysis to assess production issues, enhancements, patches, and upgrades using logs, audit trails, integrations, and data quality indicators.
Document issues, root causes, and resolutions to support efficient troubleshooting and knowledge sharing.
Monitor transactional workflows and data processing to ensure continuity of service.
Collaborate with business partners to gather, document, and refine system requirements and process improvements.
Evaluate, prioritize, and implement enhancements, balancing platform capabilities, risk, and long-term maintainability.
Configure Salesforce objects, automations, validation rules, workflows, and related features; develop and support test plans, UAT, rollout, and post-deployment validation.
Collaboration & Release Support
Partner with developers and implementation teams to review designs, validate solutions, coordinate sandbox usage, and support deployments.
Support release readiness, post-release monitoring, and stabilization; communicate change impacts and expectations to stakeholders.
Maintain system documentation, configuration records, and functional specifications in alignment with SDLC practices to support auditability and operational continuity.
Support data governance, security, privacy, backlog planning, prioritization, and status reporting in alignment with university policies and applicable regulations.
Qualifications
Education & Experience : Bachelor’s degree and eight years of relevant experience, or a combination of education, training, and relevant experience.
Knowledge, Skills and Abilities : Demonstrated ability with the Salesforce ecosystem and modules; strong capabilities in data mapping and conversion, table structure knowledge, running and analyzing traces, configuration settings, page customizations, security updates, custom coding logics, issue analysis and recommendations, running data queries, documentation skills, test script development, functional analysis, coordination of user acceptance and sign-off, business process improvement, fit/gap analysis, requirements documentation and process flow charting, and facilitation of options and solutions.
Strong understanding of the software development life cycle.
Strong verbal and written communication skills; ability to work effectively with minimal direction and establish ongoing relationships with clients, staff, and management.
Ability to manage multiple priorities and adapt to changing deadlines in a dynamic environment.
Preferred & Certifications
Ability to take business requirements and formulate Solution Design.
Demonstrable proficiency in Salesforce administrative configurations and with Salesforce Development Tools.
Demonstrable proficiency with Salesforce configuration migrations using Change Sets.
Experience with workflow rules, validation rules and assignment rules; Salesforce API (REST/SOAP/Metadata).
Experience integrating Salesforce with third-party systems using APIs and web services.
Strong knowledge of Commerce Cloud, Education Cloud, Marketing Cloud, Tableau, Data Cloud and other Salesforce modules.
Good knowledge of development tools for agile work (e.g., Jira) and collaboration tools (e.g., Confluence, Trello).
Certifications: Salesforce Administrator Certification (ADM-201) required or achievable within 12 months.
Physical Requirements
Constantly perform desk-based computer tasks; frequently sit, grasp and manipulate; occasionally stand or walk and use a telephone.
Rarely write by hand; lift/carry/push/pull objects up to 10 pounds.
Working Conditions
May work extended hours during launches and other time-bound deliverables; occasionally support after-hours changes when required.
Work Standards
Interpersonal Skills: ability to work well with Stanford colleagues, clients, and external organizations.
Promote Culture of Safety: commitment to personal responsibility and safety; communicate safety concerns; promote safe behaviors.
Compliance: follow University policies and procedures, including those in the Administrative Guide.
Note: The job duties listed are typical examples of work performed by positions in this job classification and are not a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties may vary by department or program without changing the general nature and scope of the job.
Compensation : The expected pay range for this position is $124,870 to $155,346 per annum.
Stanford University provides pay ranges representing its good faith estimate of the salary or hourly wage the university reasonably expects to pay for a position upon hire. The pay offered will be determined based on factors such as the scope and responsibilities, qualifications, budget, internal equity, location, and market.
To be considered, apply through the link on the Stanford Careers page with a one-page cover letter and résumé.
EEO Statement Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Visa sponsorship is not available for this position. All candidates must be eligible to work in the U.S. and live in the U.S.
We areAlways looking for people who can bring new perspectives and life experiences to our team. Learn more on what to expect next.
#J-18808-Ljbffr
Responsibilities
Platform Administration & Operations
Administer Salesforce environments supporting CSP business functions, including user access, security, licenses, authentication (SSO/MFA), and core administrative settings.
Configure and maintain platform features, data models, and reporting/analytics access in alignment with approved requirements.
Monitor system health, performance, and usage; identify issues, recommend improvements, and support reliable day-to-day operations.
Serve as a primary point of contact between users, business partners, and technical teams, managing intake, triage, communications, and release coordination.
Coordinate testing and deployment of Salesforce seasonal releases, including sandbox validation and stakeholder communication.
System Analysis & Issue Resolution
Perform business and system analysis to assess production issues, enhancements, patches, and upgrades using logs, audit trails, integrations, and data quality indicators.
Document issues, root causes, and resolutions to support efficient troubleshooting and knowledge sharing.
Monitor transactional workflows and data processing to ensure continuity of service.
Collaborate with business partners to gather, document, and refine system requirements and process improvements.
Evaluate, prioritize, and implement enhancements, balancing platform capabilities, risk, and long-term maintainability.
Configure Salesforce objects, automations, validation rules, workflows, and related features; develop and support test plans, UAT, rollout, and post-deployment validation.
Collaboration & Release Support
Partner with developers and implementation teams to review designs, validate solutions, coordinate sandbox usage, and support deployments.
Support release readiness, post-release monitoring, and stabilization; communicate change impacts and expectations to stakeholders.
Maintain system documentation, configuration records, and functional specifications in alignment with SDLC practices to support auditability and operational continuity.
Support data governance, security, privacy, backlog planning, prioritization, and status reporting in alignment with university policies and applicable regulations.
Qualifications
Education & Experience : Bachelor’s degree and eight years of relevant experience, or a combination of education, training, and relevant experience.
Knowledge, Skills and Abilities : Demonstrated ability with the Salesforce ecosystem and modules; strong capabilities in data mapping and conversion, table structure knowledge, running and analyzing traces, configuration settings, page customizations, security updates, custom coding logics, issue analysis and recommendations, running data queries, documentation skills, test script development, functional analysis, coordination of user acceptance and sign-off, business process improvement, fit/gap analysis, requirements documentation and process flow charting, and facilitation of options and solutions.
Strong understanding of the software development life cycle.
Strong verbal and written communication skills; ability to work effectively with minimal direction and establish ongoing relationships with clients, staff, and management.
Ability to manage multiple priorities and adapt to changing deadlines in a dynamic environment.
Preferred & Certifications
Ability to take business requirements and formulate Solution Design.
Demonstrable proficiency in Salesforce administrative configurations and with Salesforce Development Tools.
Demonstrable proficiency with Salesforce configuration migrations using Change Sets.
Experience with workflow rules, validation rules and assignment rules; Salesforce API (REST/SOAP/Metadata).
Experience integrating Salesforce with third-party systems using APIs and web services.
Strong knowledge of Commerce Cloud, Education Cloud, Marketing Cloud, Tableau, Data Cloud and other Salesforce modules.
Good knowledge of development tools for agile work (e.g., Jira) and collaboration tools (e.g., Confluence, Trello).
Certifications: Salesforce Administrator Certification (ADM-201) required or achievable within 12 months.
Physical Requirements
Constantly perform desk-based computer tasks; frequently sit, grasp and manipulate; occasionally stand or walk and use a telephone.
Rarely write by hand; lift/carry/push/pull objects up to 10 pounds.
Working Conditions
May work extended hours during launches and other time-bound deliverables; occasionally support after-hours changes when required.
Work Standards
Interpersonal Skills: ability to work well with Stanford colleagues, clients, and external organizations.
Promote Culture of Safety: commitment to personal responsibility and safety; communicate safety concerns; promote safe behaviors.
Compliance: follow University policies and procedures, including those in the Administrative Guide.
Note: The job duties listed are typical examples of work performed by positions in this job classification and are not a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties may vary by department or program without changing the general nature and scope of the job.
Compensation : The expected pay range for this position is $124,870 to $155,346 per annum.
Stanford University provides pay ranges representing its good faith estimate of the salary or hourly wage the university reasonably expects to pay for a position upon hire. The pay offered will be determined based on factors such as the scope and responsibilities, qualifications, budget, internal equity, location, and market.
To be considered, apply through the link on the Stanford Careers page with a one-page cover letter and résumé.
EEO Statement Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Visa sponsorship is not available for this position. All candidates must be eligible to work in the U.S. and live in the U.S.
We areAlways looking for people who can bring new perspectives and life experiences to our team. Learn more on what to expect next.
#J-18808-Ljbffr