Our client, a Luxury Fashion Brand, is looking for a temporary
Guest Service Representative
to assist their digital team in New York City!
Responsibilities
Provide a professional and seamless experience to clients across all communication channels, elevating our brand image and upholding our commitment to top-tier service.
Embrace a guest-centric mindset and passion for resolving customer issues and inquiries with outstanding service.
Support the business in handling fulfillment and shipment inquiries, ensuring timely issue resolution and client satisfaction.
Assist the E-commerce team in managing all aspects of return procedures, including inspections and systems management.
Utilize product knowledge, personalized engagement, and storytelling when communicating with clients.
Drive to meet and exceed sales targets and planned KPIs, contributing to the overall success of the e-commerce team.
Maintain a productive and collaborative environment with fellow guest service representatives.
Qualifications
Bachelor’s degree or higher in digital marketing, business, or a related field.
3+ years of e-commerce and digital leadership experience, ideally in a luxury retail setting
Strong understanding of e-commerce operations, digital marketing, and client experience strategies.
Exceptional analytical and problem-solving, with the ability to interpret data and insights to drive business growth and optimization.
Please submit your resume for consideration!
#J-18808-Ljbffr
Guest Service Representative
to assist their digital team in New York City!
Responsibilities
Provide a professional and seamless experience to clients across all communication channels, elevating our brand image and upholding our commitment to top-tier service.
Embrace a guest-centric mindset and passion for resolving customer issues and inquiries with outstanding service.
Support the business in handling fulfillment and shipment inquiries, ensuring timely issue resolution and client satisfaction.
Assist the E-commerce team in managing all aspects of return procedures, including inspections and systems management.
Utilize product knowledge, personalized engagement, and storytelling when communicating with clients.
Drive to meet and exceed sales targets and planned KPIs, contributing to the overall success of the e-commerce team.
Maintain a productive and collaborative environment with fellow guest service representatives.
Qualifications
Bachelor’s degree or higher in digital marketing, business, or a related field.
3+ years of e-commerce and digital leadership experience, ideally in a luxury retail setting
Strong understanding of e-commerce operations, digital marketing, and client experience strategies.
Exceptional analytical and problem-solving, with the ability to interpret data and insights to drive business growth and optimization.
Please submit your resume for consideration!
#J-18808-Ljbffr