Overview
Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.
This is a
full-time
career opportunity (approximately 40 hours per week) based out of our
Elmer, NJ
financial center at
25 North Main Street . Must be available to be scheduled around branch operation hours (no Sundays).
Role Summary The Relationship Banker is responsible for providing an exceptional Financial Center customer experience by handling every customer need from service to sales with passion and enthusiasm. This role provides customers with a one stop experience to fulfill all their financial needs including account opening, lending, partner sales referrals, maintenance, and transaction processing. Incumbents will focus on customer-centric conversations to deepen relationships and become a trusted advisor. Actively promote a variety of banking solutions to enhance a customer\'s service experience and achieve their financial goals. Responsible for sales expectations that contribute to the growth and success of the financial center.
Responsibilities
Drive proactive sales conversations by engaging in outbound campaign calls, handling inbound contact center inquiries through participation in Fulton Banks Distributed Work model, scheduling appointments, and actively engaging customers in the lobby as well as during transaction processing. Use digital tools to proactively demonstrate digital solutions to customers, with the goal to identify sales opportunities and convert them into tangible outcomes to meet or exceed sales goals.
Advance personal knowledge of sales techniques and utilize the CRM (Customer Relationship Management) system and other resources to foster relationship-building conversations with customers and to ensure a consistent approach to new customer onboarding and expanding existing relationships.
Manage risk by maintaining compliance with applicable regulations and Fulton policies and procedures, while demonstrating sound judgment within established limits.
Leverage practical knowledge and understanding of digital solutions and technology to support customers and solve problems.
Additional Responsibilities
May serve as a Notary Public for their financial center.
Qualifications
Education: High School Diploma or equivalent. Specialty not applicable at this level. (Required)
Experience: 2 or more years customer service or sales experience. (Required)
Knowledge, Skills, And Abilities: Pro-active and result oriented (Preferred); Highly collaborative with Fulton Partners and Financial Center Team Members (Preferred); Excellent communication skills and ability to have needs-based conversations (Preferred).
Additional Information This role may perform other job duties as assigned by the manager. The organization requires reading, understanding, and acting on compliance programs, regulations, and policies. Compliance training assignments must be completed by established due dates. This includes understanding and identifying compliance risks and escalating them as needed.
Compensation and Benefits To provide transparency, base salary ranges are shared on all job postings. Specific compensation offered will be determined based on factors including knowledge, skills, depth of work experience, and licenses/credentials. The hourly rate for this position is
$19.90 - $31.44 .
This job is eligible to participate in a short-term incentive compensation plan subject to individual and company performance. Fulton Bank offers a comprehensive benefits package to those who qualify, including medical plans with prescription drug coverage; flexible spending or health savings accounts; dental and vision insurance; life insurance; 401(k) with employer match and Employee Stock Purchase Plan; paid time off, holiday pay, paid volunteer time; disability insurance; maternity and parental leave; adoption assistance; educational assistance; and a wellness program with financial incentives. For eligibility details, visit Benefits & Wellness | Fulton Bank.
This position may require the incumbent to be registered in the Nationwide Mortgage Licensing System and Registry. Incumbents who are required to register will be notified in writing.
Fulton Bank (“Fulton”) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, veteran status, or any other legally protected status. This position requires authorization to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.
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This is a
full-time
career opportunity (approximately 40 hours per week) based out of our
Elmer, NJ
financial center at
25 North Main Street . Must be available to be scheduled around branch operation hours (no Sundays).
Role Summary The Relationship Banker is responsible for providing an exceptional Financial Center customer experience by handling every customer need from service to sales with passion and enthusiasm. This role provides customers with a one stop experience to fulfill all their financial needs including account opening, lending, partner sales referrals, maintenance, and transaction processing. Incumbents will focus on customer-centric conversations to deepen relationships and become a trusted advisor. Actively promote a variety of banking solutions to enhance a customer\'s service experience and achieve their financial goals. Responsible for sales expectations that contribute to the growth and success of the financial center.
Responsibilities
Drive proactive sales conversations by engaging in outbound campaign calls, handling inbound contact center inquiries through participation in Fulton Banks Distributed Work model, scheduling appointments, and actively engaging customers in the lobby as well as during transaction processing. Use digital tools to proactively demonstrate digital solutions to customers, with the goal to identify sales opportunities and convert them into tangible outcomes to meet or exceed sales goals.
Advance personal knowledge of sales techniques and utilize the CRM (Customer Relationship Management) system and other resources to foster relationship-building conversations with customers and to ensure a consistent approach to new customer onboarding and expanding existing relationships.
Manage risk by maintaining compliance with applicable regulations and Fulton policies and procedures, while demonstrating sound judgment within established limits.
Leverage practical knowledge and understanding of digital solutions and technology to support customers and solve problems.
Additional Responsibilities
May serve as a Notary Public for their financial center.
Qualifications
Education: High School Diploma or equivalent. Specialty not applicable at this level. (Required)
Experience: 2 or more years customer service or sales experience. (Required)
Knowledge, Skills, And Abilities: Pro-active and result oriented (Preferred); Highly collaborative with Fulton Partners and Financial Center Team Members (Preferred); Excellent communication skills and ability to have needs-based conversations (Preferred).
Additional Information This role may perform other job duties as assigned by the manager. The organization requires reading, understanding, and acting on compliance programs, regulations, and policies. Compliance training assignments must be completed by established due dates. This includes understanding and identifying compliance risks and escalating them as needed.
Compensation and Benefits To provide transparency, base salary ranges are shared on all job postings. Specific compensation offered will be determined based on factors including knowledge, skills, depth of work experience, and licenses/credentials. The hourly rate for this position is
$19.90 - $31.44 .
This job is eligible to participate in a short-term incentive compensation plan subject to individual and company performance. Fulton Bank offers a comprehensive benefits package to those who qualify, including medical plans with prescription drug coverage; flexible spending or health savings accounts; dental and vision insurance; life insurance; 401(k) with employer match and Employee Stock Purchase Plan; paid time off, holiday pay, paid volunteer time; disability insurance; maternity and parental leave; adoption assistance; educational assistance; and a wellness program with financial incentives. For eligibility details, visit Benefits & Wellness | Fulton Bank.
This position may require the incumbent to be registered in the Nationwide Mortgage Licensing System and Registry. Incumbents who are required to register will be notified in writing.
Fulton Bank (“Fulton”) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, veteran status, or any other legally protected status. This position requires authorization to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.
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