Overview
What We Offer: At Palm Beach State College, you will be part of a community where ideas come to life and collaboration drives workforce development. You will work with professionals from across the U.S. and abroad who are dedicated to developing talent for in-demand roles. PBSC aims to inspire hope, advance skills, and transform lives.
Join our team to help PBSC fulfill its mission and support students and employees in a diverse, inclusive environment.
About This Role Responsible for assisting prospective and continuing students with student development services in a centralized advising support center. Utilizes technology to enhance processes and promote outreach and retention of students. Performs receptionist, clerical, record-keeping, and related duties in support of student development departments college-wide. May be required to work a fluctuating schedule, including nights, weekends, and other campus locations.
What a Day in the Life of a Student Development Representative Looks Like
Welcomes guests to the department and provides assistance as needed. Explains College rules, requirements, and procedures to prospective and current students relevant to student support programs and services.
Maintains user access and data integrity of student success platforms; supports data and reporting needs for academic advising services.
Provides support with technical functions of academic advising’s third-party applications and software.
Assists students through in-person, phone, email, and online chat communications; handles inbound calls and timely voicemails.
Enters student information into the appropriate database and assists with applications and registration portals.
Searches student records for required information, reviews documents for completeness and accuracy, and makes appropriate referrals.
Provides current information on College and departmental services and programs; logs and updates service requests; escalates inquiries when appropriate.
Responds to appointment requests and schedules student appointments with the appropriate advisor.
Attends meetings and trainings and maintains current knowledge of programs and systems.
Acts as a backup by learning other staff duties as necessary.
Performs other job-related duties as assigned.
Education And Experience
High school diploma or GED
One year of related experience
Knowledge Of
Microsoft Office Professional or similar application
Skilled In
Delivering a high level of customer service
Attention to detail while maintaining effective time and task management
Ability To
Use independent judgement to understand the logistics of available timeslots to book appointments
Effectively communicate verbally and in writing with internal and external customers, build relationships, manage expectations, and provide high levels of service
Interact positively with diverse populations and varying education levels
Work in diverse settings to deliver services without a drop in performance
Organize and prioritize multiple, competing priorities to maximize personal and team effectiveness
Licenses, Registration, Certifications, Or Special Requirements
Regular physical attendance required
Must complete FERPA training within 30 days of employment
Some periods throughout the year will require extended work hours including nights, weekends, and college closures
Work Environment And Physical Demand
Reach and grasp objects
Use of video display terminal
Use of manual dexterity and fine motor skills
Communicate information orally and in writing
Understand information through oral and written communication
Proofread and check documents for accuracy
Work a fluctuating work schedule
This job description is intended to be generic in nature and describe the essential functions of the job. It is not an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities, and overtime eligibility may vary based on the specific tasks assigned to the position.
The minimum base pay for this position starts at $16.51 per hour; however, the offer may vary based on the candidate’s education and experience. Eligibility preferences may apply for service members and veterans and certain family members as described in policy.
This position is open until filled and the first initial review date is February 10, 2026.
Perks And Additional Information
Culture: Inclusive environment with a sense of belonging
Education Benefits: Tuition waiver, tuition reimbursement, degree recognition, and educational leave
Health and Wellness: Medical, dental, vision, disability, life insurance, parental leave
Generous Time Off: Vacation, sick leave, holidays, and breaks
Professional Development: Leadership programs and workshops
Retirement: State retirement plan options and voluntary 403(b) and 457 plans
Application Readiness READY TO APPLY? Here’s the preparation information:
Carefully review the minimum qualifications; only applicants meeting them will be considered.
Background checks and drug screens may be required; employment is contingent on passing these checks.
The Office of Human Resources aims to respond to all applicants after a selection is made; please note closing dates and timely submission requirements.
Employment activity is conducted within the State of Florida except for occasional travel.
Application Deadline This position is open until filled.
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Join our team to help PBSC fulfill its mission and support students and employees in a diverse, inclusive environment.
About This Role Responsible for assisting prospective and continuing students with student development services in a centralized advising support center. Utilizes technology to enhance processes and promote outreach and retention of students. Performs receptionist, clerical, record-keeping, and related duties in support of student development departments college-wide. May be required to work a fluctuating schedule, including nights, weekends, and other campus locations.
What a Day in the Life of a Student Development Representative Looks Like
Welcomes guests to the department and provides assistance as needed. Explains College rules, requirements, and procedures to prospective and current students relevant to student support programs and services.
Maintains user access and data integrity of student success platforms; supports data and reporting needs for academic advising services.
Provides support with technical functions of academic advising’s third-party applications and software.
Assists students through in-person, phone, email, and online chat communications; handles inbound calls and timely voicemails.
Enters student information into the appropriate database and assists with applications and registration portals.
Searches student records for required information, reviews documents for completeness and accuracy, and makes appropriate referrals.
Provides current information on College and departmental services and programs; logs and updates service requests; escalates inquiries when appropriate.
Responds to appointment requests and schedules student appointments with the appropriate advisor.
Attends meetings and trainings and maintains current knowledge of programs and systems.
Acts as a backup by learning other staff duties as necessary.
Performs other job-related duties as assigned.
Education And Experience
High school diploma or GED
One year of related experience
Knowledge Of
Microsoft Office Professional or similar application
Skilled In
Delivering a high level of customer service
Attention to detail while maintaining effective time and task management
Ability To
Use independent judgement to understand the logistics of available timeslots to book appointments
Effectively communicate verbally and in writing with internal and external customers, build relationships, manage expectations, and provide high levels of service
Interact positively with diverse populations and varying education levels
Work in diverse settings to deliver services without a drop in performance
Organize and prioritize multiple, competing priorities to maximize personal and team effectiveness
Licenses, Registration, Certifications, Or Special Requirements
Regular physical attendance required
Must complete FERPA training within 30 days of employment
Some periods throughout the year will require extended work hours including nights, weekends, and college closures
Work Environment And Physical Demand
Reach and grasp objects
Use of video display terminal
Use of manual dexterity and fine motor skills
Communicate information orally and in writing
Understand information through oral and written communication
Proofread and check documents for accuracy
Work a fluctuating work schedule
This job description is intended to be generic in nature and describe the essential functions of the job. It is not an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities, and overtime eligibility may vary based on the specific tasks assigned to the position.
The minimum base pay for this position starts at $16.51 per hour; however, the offer may vary based on the candidate’s education and experience. Eligibility preferences may apply for service members and veterans and certain family members as described in policy.
This position is open until filled and the first initial review date is February 10, 2026.
Perks And Additional Information
Culture: Inclusive environment with a sense of belonging
Education Benefits: Tuition waiver, tuition reimbursement, degree recognition, and educational leave
Health and Wellness: Medical, dental, vision, disability, life insurance, parental leave
Generous Time Off: Vacation, sick leave, holidays, and breaks
Professional Development: Leadership programs and workshops
Retirement: State retirement plan options and voluntary 403(b) and 457 plans
Application Readiness READY TO APPLY? Here’s the preparation information:
Carefully review the minimum qualifications; only applicants meeting them will be considered.
Background checks and drug screens may be required; employment is contingent on passing these checks.
The Office of Human Resources aims to respond to all applicants after a selection is made; please note closing dates and timely submission requirements.
Employment activity is conducted within the State of Florida except for occasional travel.
Application Deadline This position is open until filled.
#J-18808-Ljbffr