Payroll & Billing Operations Specialist
Position Summary
This role provides high-level back-office support to a diverse temporary staffing client base. The position requires exceptional attention to detail, strong analytical and critical-thinking skills, and technical proficiency. Responsibilities include accurate execution of payroll, billing, invoicing, and payroll funding processes, as well as resolving complex client inquiries related to these functions.
Key Responsibilities
Verify and validate payroll and billing data, identify discrepancies, investigate root causes, and ensure accurate processing
Respond to client inquiries in a timely, professional, and analytical manner, resolving payroll, billing, and funding-related issues
Complete new customer setup and data entry with a high level of accuracy
Maintain multiple interconnected customer databases, ensuring data integrity across payroll, billing, and funding systems
Update customer records and folders to reflect current payroll and billing instructions
Process credits and rebills accurately and efficiently
Advise clients on optimizing payroll and billing reporting workflows by identifying inefficiencies and recommending improvements
Deliver ongoing training and technical support, including system functionality explanations and issue troubleshooting
Transmit accounting and payment reports, including wires, ACH, and A/R credits/debits
Proactively identify risks, recurring issues, and process breakdowns; analyze root causes and escalate with recommended solutions
Core Values & Behaviors
Act with integrity and professionalism
Deliver outstanding service and build trusted relationships
Drive continuous improvement and process optimization
Work collaboratively and support team objectives
Demonstrate accountability and follow through on commitments
Treat others with respect and dignity
Education & Experience
Bachelor's degree in Accounting or a related field (preferred)
Consideration may be given to candidates with equivalent experience in lieu of a degree
Comparable work experience in payroll, billing, accounting, or financial operations (preferred)
Prior payroll processing experience (preferred)
Required Skills & Abilities
Excellent organizational and time management skills
Strong written and verbal communication skills in a high-volume call and email environment
Strong understanding of accounting principles, including payroll, tax, A/P, A/R, and cash posting
Ability to interpret financial data and reconcile discrepancies across systems
Strong numerical aptitude and comfort working with large data sets
Meticulous attention to detail and accuracy, even under pressure
Ability to manage high-volume workloads without compromising quality
Exceptional critical-thinking and problem-solving skills with the ability to work independently
Strong technical aptitude with the ability to quickly learn payroll, billing, and funding platforms
Proficiency in Microsoft Office, including Excel
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
#J-18808-Ljbffr
Key Responsibilities
Verify and validate payroll and billing data, identify discrepancies, investigate root causes, and ensure accurate processing
Respond to client inquiries in a timely, professional, and analytical manner, resolving payroll, billing, and funding-related issues
Complete new customer setup and data entry with a high level of accuracy
Maintain multiple interconnected customer databases, ensuring data integrity across payroll, billing, and funding systems
Update customer records and folders to reflect current payroll and billing instructions
Process credits and rebills accurately and efficiently
Advise clients on optimizing payroll and billing reporting workflows by identifying inefficiencies and recommending improvements
Deliver ongoing training and technical support, including system functionality explanations and issue troubleshooting
Transmit accounting and payment reports, including wires, ACH, and A/R credits/debits
Proactively identify risks, recurring issues, and process breakdowns; analyze root causes and escalate with recommended solutions
Core Values & Behaviors
Act with integrity and professionalism
Deliver outstanding service and build trusted relationships
Drive continuous improvement and process optimization
Work collaboratively and support team objectives
Demonstrate accountability and follow through on commitments
Treat others with respect and dignity
Education & Experience
Bachelor's degree in Accounting or a related field (preferred)
Consideration may be given to candidates with equivalent experience in lieu of a degree
Comparable work experience in payroll, billing, accounting, or financial operations (preferred)
Prior payroll processing experience (preferred)
Required Skills & Abilities
Excellent organizational and time management skills
Strong written and verbal communication skills in a high-volume call and email environment
Strong understanding of accounting principles, including payroll, tax, A/P, A/R, and cash posting
Ability to interpret financial data and reconcile discrepancies across systems
Strong numerical aptitude and comfort working with large data sets
Meticulous attention to detail and accuracy, even under pressure
Ability to manage high-volume workloads without compromising quality
Exceptional critical-thinking and problem-solving skills with the ability to work independently
Strong technical aptitude with the ability to quickly learn payroll, billing, and funding platforms
Proficiency in Microsoft Office, including Excel
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
#J-18808-Ljbffr