We have a great team of friendly, talented and inspiring people at First United. As a learning organization, we take pride in offering exciting opportunities for employees to grow and follow their passions. That's one of the many reasons First United has been voted as one of the top places to work in Oklahoma since 2009! Browse this page to find out more about the First United culture and the many benefits of working here. Then, use our "Get Started" section to take your first step to being a part of First United.* FHA/HUD loss mitigation waterfall and servicing requirements* VA servicing and compromise sale requirements* USDA Rural Housing Servicing Guidelines* FNMA Servicing Guide* FHLMC Single-Family Seller/Servicer Guide* Maintain working knowledge of mortgage default servicing industry updates.* Support continuous process improvement initiatives and provide recommendations to enhance underwriting and workflow efficiency.* Demonstrate proficiency in loss mitigation underwriting, decisioning, and processing.* Maintain up-to-date knowledge of regulatory, investor, and servicing guideline changes.* Accurately calculate trial payments, capitalization limits, and deferred balances.* Review and resolve escalations, appeals, and reconsideration requests.* Review executed purchase contracts and HUD-1 Settlement Statements or Closing Disclosures for short sales.* Participate in quality control reviews, audits, and investor examinations.* Complete all required compliance and training courses annually.* Adhere to company policies, procedures, and code of conduct.* Maintain professional appearance and business-casual dress standards.* Perform other related duties as assigned.* Minimum of 2 years of mortgage servicing experience with a focus on loss mitigation underwriting, decisioning, and processing.* Knowledge of FNMA, FHLMC, and GNMA investor guidelines (preferred).* Experience with short sales and deed-in-lieu underwriting and processing.* Strong background in financial analysis and income calculation.* Experience in portfolio management, call center operations, customer service, collections, or financial services environments.* Strong analytical and decision-making skills* Ability to interpret financial, legal, title, and settlement documentation* Proficiency with mortgage servicing systems (MSP preferred)* Excellent written and verbal communication skills* Strong organizational skills and attention to detail* Ability to manage a high-volume pipeline in a fast-paced environment* Proficient computer and basic mathematical skills* Dependability and adherence to timelines* Strong interpersonal and teamwork skills**NOTE:** This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned by supervisors to meet the ongoing needs of the organization.
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