Customer Service Representative
Air-Ref Co. Inc., Delray Beach, Florida, United States, 33483
WHO WE ARE:
A local and family-owned company that has provided Palm Beach County and Broward County with a full range of reliable residential and commercial HVAC, automation, refrigeration, and electrical services since 1984. Air-Ref has decades of experience in providing excellent service, quality workmanship, and reliability.
WHAT WE ARE LOOKING FOR:
Seeking self-motivated Team Player.
Fast-paced environment.
Great communication skills.
Manage a high volume of incoming calls.
Generate/input sales leads.
Identify and assess customers’ needs to achieve satisfaction.
Partner with the Dispatch team to schedule maintenance visits.
Build sustainable relationships and trust with customers through open and interactive communication.
Provide accurate, valid, and complete information by using the company's methods/tools.
Meet personal/customer service team targets and call handling quotas.
Handle customer concerns, and provide/escalate to the appropriate manager.
Maintain records of customer interactions within the dispatch program.
Follow communication procedures, guidelines
#J-18808-Ljbffr
WHAT WE ARE LOOKING FOR:
Seeking self-motivated Team Player.
Fast-paced environment.
Great communication skills.
Manage a high volume of incoming calls.
Generate/input sales leads.
Identify and assess customers’ needs to achieve satisfaction.
Partner with the Dispatch team to schedule maintenance visits.
Build sustainable relationships and trust with customers through open and interactive communication.
Provide accurate, valid, and complete information by using the company's methods/tools.
Meet personal/customer service team targets and call handling quotas.
Handle customer concerns, and provide/escalate to the appropriate manager.
Maintain records of customer interactions within the dispatch program.
Follow communication procedures, guidelines
#J-18808-Ljbffr