Police Public Service Specialist I- Police Dept
City of Port St. Lucie, Port Saint Lucie, Florida, us, 34985
Overview
The City of Port St. Lucie is an equal opportunity employer.
Please note that this is an external job posting intended for non-city employees. If you are a current city employee applying through this posting, your application will not be reviewed with other internal candidates. In order to be considered with internal candidates, please apply on the internal posting by clicking HERE.
Responsible for the accurate, rapid, and effective evaluation and response to telephone calls and in-person information and emergent requests. This is specialized work in communications, both internal and external, serving the community directly and supporting officers in the field with information in a professional and reliable manner. Must be knowledgeable of local government operations and police, fire, and medical aid systems. Must be familiar with the geographical layout of the city. Work is performed within established policies and procedures, exercising sound judgment in emergency situations. Facilitates the development of public trust and confidence in the City.
This position is considered an "Essential Position" for the purpose of Emergency Management. Emergency duties will be assigned as needed. This position requires 24 hours a day, 7 days per week availability during City of Port St Lucie emergencies, as determined by City Administrators, Emergency Manager or City Officials.
The following duties are illustrative for this position. The omission of specific duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Keeps the mission, vision and values of the City of Port St. Lucie and Police Department at the forefront of decision making and action; builds strategic and collaborative relationships and interacts with others in a way that builds confidence and trust; provides excellent customer service by taking action to accomplish objectives, maintaining high levels of work and productivity by generating innovative solutions to work situations.
Attends to the public, both in person and on the phone, relative to the reporting of accidents, alarms, crimes, disturbances, suspicious incidents, illnesses, and a variety of other emergency related issues.
Evaluates situations and makes decisions as to the caller needs for police assistance by determining the nature of the incident, location, and jurisdiction, based on Standard Operating Procedures and General Guidelines.
Operates multiple computer systems, inputting, accessing, and retrieving information.
Monitors the department FCIC/NCIC terminal by entering and cancelling files, responding to hit confirmation requests, querying the system to assist officers in investigations, and sending administrative messages to other agencies to facilitate law enforcement activities. Maintains an accurate log of each cancellation and entry, per policy. Monitors administrative messages in NCIC/FCIC and forwards information to the appropriate area in a timely manner.
Completes criminal history checks when requested by an officer, detective, or background investigator, accurately interpreting and conveying information in a format that requestors can use for investigative purposes, noting any outstanding warrants, Risk Protection Orders, or Inmate Release status when applicable.
Creates Everbridge alerts to inform the public of any relevant important information that the on-duty supervisor assigns, keeping an accurate log of when and where they were sent.
Reviews and sends out all Command Notifications sent in by the Shift Lieutenant, making sure to update any Command Notifications when necessary.
Creates and maintains an Attempt to Contact log, which includes all people and vehicles currently not meeting criteria to be entered into NCIC/FCIC, ensuring a BOLO has been issued. Contacts the reporting party to make sure the person/vehicle is still missing and updates officers on the status.
Prepares computer generated incident/complaint reports.
Monitors and operates a multi-channel, two-way radio system to relay orders and information to and from police personnel.
Monitors field units to ascertain locations and case numbers.
Monitors multiple surveillance cameras, noting unusual activity or responding for officer assistance when needed.
Maintains key logs and history logs, gate code listings, and emergency contact information.
Responds to requests for information from other agencies, ambulance companies, hospitals, tow wrecker companies, and the general public.
Safeguards assigned equipment.
Completes all actions included on the “daily task list” including checking department controlled emails for CJNET, distributing mail, performing monthly tests to ensure the line for the hearing impaired is operational, ensuring the alarm system is armed and operational, and checking Equature to ensure phone calls from the previous shift were recorded.
Creates briefing packets for all incoming patrol shifts, including information on missing people currently entered by the Port St. Lucie Police Department, recent case numbers, BOLOs issued in the area, and any close patrols being conducted.
Creates, maintains, and uploads daily Hot sheets to maintain the written log of all case numbers pulled, who pulled them, and the location they were pulled for the Records division.
Completes training programs and obtains access to maintain use of external systems: Department of Juvenile Justice, FCIC/NCIC, D.A.V.I.D, Clerk of Courts Benchmark, Medical Marijuana Database, CCIS and TransUnion (TLO).
Fingerprints civilians, applicants, and employees with ink and Livescan service, ensuring legible fingerprints that pass FBI inspection and obtaining all required supporting documentation to verify identity as required by the FBI.
Makes callouts as needed, e.g., SWAT, Crisis Negotiations Team (CNT), Traffic Homicide Investigator, Chaplain, Building Department, State Attorney’s Office, Car Cleanup, calling officers to fill shifts, victims’ advocates, and IT.
Creates 1PSL requests for city complaints about traffic, reckless driving, and illegal parking; 1PSL requests are also created for City issues such as Utilities after normal business hours. For emergency utility issues, the Utilities on-call employee is contacted and the response is noted in the system.
Completes online forms submitted by the public including bicycle registrations, credit card fraud reports, and lost property reports. Submits completed forms to the reporting party.
Completes reports for citizens that do not require a sworn officer such as a stolen vehicle tag with no suspect information. Uses OSSI system to complete reports and issue case numbers to the reporting party.
Maintains a secure facility by allowing access to appropriate individuals with up-to-date clearance while denying access to unapproved individuals.
Assists co-workers and performs other job-related work as required by Manager or designee.
Other duties as may be assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience Graduation from an accredited high school or possession of an acceptable equivalency diploma required. A minimum of six (6) months of clerical experience required.
Certificates, Licenses, Registrations
Possession of valid driver’s license and maintenance of clean driving record required with the ability to obtain a valid Florida driver’s license within 30 days from date of hire.
FCIC/NCIC Certification is required or the ability to obtain it within six (6) months from the date of hire.
Knowledge, Skills & Abilities
Ability to perform multiple tasks at one time.
Ability to communicate effectively in writing and orally.
Ability to understand and execute oral and written instructions.
Ability to think and react quickly and calmly in stressful and emergency situations.
Ability to cope with situations firmly, courteously, tactfully, and with respect for others.
Ability to operate radio receiving and transmitting equipment utilizing proper signals and codes.
Ability to make arithmetic computations and tabulations accurately and with reasonable speed.
Ability to access, input and retrieve information from a computer.
Ability to learn quickly.
Ability to adhere to prescribed routines.
Ability to establish and maintain effective working relationships with employees and the public.
Ability to focus on the positive in every situation.
Ability to stay centered when challenged.
Ability to model respect for individuals, teams, and the organization.
Ability to work under pressure and meet deadlines.
Ability to follow through with assigned tasks.
Skill in the operation of a computer and related equipment.
Skill in typing accurately forty-five (45) words per minute.
Knowledge of the Department and City's policies, procedures, and practices.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, talk, hear, and use hands to finger, handle, or feel. The employee is frequently required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, and crouch. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is moderate.
Documentation Requirements
Applicants, including City of Port St Lucie employees, must upload and submit attached copies of their education credentials with the employment application. Please be sure to attach all required documents to your employment application each time you apply. Uploaded documents remain in your online profile, but they will not attach automatically, and you will be deemed ineligible without the proper documentation.
Proof of education in the form of a diploma, degree, or transcripts. Foreign diplomas/degrees must be submitted with a credential evaluation report from an approved credential evaluation agency. Translations of diplomas/degrees are not accepted. Audit/Academic reports are not accepted as substitutions for college transcripts.
Driver's License: A Valid Driver's License from any state (Equivalent to a State of Florida Class E) may be utilized upon application; however, within thirty (30) days from the date of hire, a State of Florida Driver's License (Class E or higher) must be presented.
*Approved Credential Evaluation Agencies:
A credential evaluation report showing US equivalency may be provided by an accredited four-year college or university in the United States; OR
A current member of the National Association of Credential Evaluation Services (NACES); OR
A current member of the Association of International Credential Evaluators (AICE); OR
A recognized Professional Organization
For an additional list of approved credential evaluation agencies, visit the Florida Department of Education.
It is the applicant's responsibility to ensure that all required documents submitted with the employment application are in a format that is acceptable, clear, and legible for eligibility determination or risk being disqualified.
Applicants, including City of Port St Lucie employees, must completely detail their work experience on the employment application or risk being disqualified. Resumes will not be reviewed in place of the employment application.
It is the applicant's responsibility to update their online profile with personal data, work experience, education, and certifications when submitting application(s); failure to do so may result in disqualification.
#J-18808-Ljbffr
Please note that this is an external job posting intended for non-city employees. If you are a current city employee applying through this posting, your application will not be reviewed with other internal candidates. In order to be considered with internal candidates, please apply on the internal posting by clicking HERE.
Responsible for the accurate, rapid, and effective evaluation and response to telephone calls and in-person information and emergent requests. This is specialized work in communications, both internal and external, serving the community directly and supporting officers in the field with information in a professional and reliable manner. Must be knowledgeable of local government operations and police, fire, and medical aid systems. Must be familiar with the geographical layout of the city. Work is performed within established policies and procedures, exercising sound judgment in emergency situations. Facilitates the development of public trust and confidence in the City.
This position is considered an "Essential Position" for the purpose of Emergency Management. Emergency duties will be assigned as needed. This position requires 24 hours a day, 7 days per week availability during City of Port St Lucie emergencies, as determined by City Administrators, Emergency Manager or City Officials.
The following duties are illustrative for this position. The omission of specific duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Keeps the mission, vision and values of the City of Port St. Lucie and Police Department at the forefront of decision making and action; builds strategic and collaborative relationships and interacts with others in a way that builds confidence and trust; provides excellent customer service by taking action to accomplish objectives, maintaining high levels of work and productivity by generating innovative solutions to work situations.
Attends to the public, both in person and on the phone, relative to the reporting of accidents, alarms, crimes, disturbances, suspicious incidents, illnesses, and a variety of other emergency related issues.
Evaluates situations and makes decisions as to the caller needs for police assistance by determining the nature of the incident, location, and jurisdiction, based on Standard Operating Procedures and General Guidelines.
Operates multiple computer systems, inputting, accessing, and retrieving information.
Monitors the department FCIC/NCIC terminal by entering and cancelling files, responding to hit confirmation requests, querying the system to assist officers in investigations, and sending administrative messages to other agencies to facilitate law enforcement activities. Maintains an accurate log of each cancellation and entry, per policy. Monitors administrative messages in NCIC/FCIC and forwards information to the appropriate area in a timely manner.
Completes criminal history checks when requested by an officer, detective, or background investigator, accurately interpreting and conveying information in a format that requestors can use for investigative purposes, noting any outstanding warrants, Risk Protection Orders, or Inmate Release status when applicable.
Creates Everbridge alerts to inform the public of any relevant important information that the on-duty supervisor assigns, keeping an accurate log of when and where they were sent.
Reviews and sends out all Command Notifications sent in by the Shift Lieutenant, making sure to update any Command Notifications when necessary.
Creates and maintains an Attempt to Contact log, which includes all people and vehicles currently not meeting criteria to be entered into NCIC/FCIC, ensuring a BOLO has been issued. Contacts the reporting party to make sure the person/vehicle is still missing and updates officers on the status.
Prepares computer generated incident/complaint reports.
Monitors and operates a multi-channel, two-way radio system to relay orders and information to and from police personnel.
Monitors field units to ascertain locations and case numbers.
Monitors multiple surveillance cameras, noting unusual activity or responding for officer assistance when needed.
Maintains key logs and history logs, gate code listings, and emergency contact information.
Responds to requests for information from other agencies, ambulance companies, hospitals, tow wrecker companies, and the general public.
Safeguards assigned equipment.
Completes all actions included on the “daily task list” including checking department controlled emails for CJNET, distributing mail, performing monthly tests to ensure the line for the hearing impaired is operational, ensuring the alarm system is armed and operational, and checking Equature to ensure phone calls from the previous shift were recorded.
Creates briefing packets for all incoming patrol shifts, including information on missing people currently entered by the Port St. Lucie Police Department, recent case numbers, BOLOs issued in the area, and any close patrols being conducted.
Creates, maintains, and uploads daily Hot sheets to maintain the written log of all case numbers pulled, who pulled them, and the location they were pulled for the Records division.
Completes training programs and obtains access to maintain use of external systems: Department of Juvenile Justice, FCIC/NCIC, D.A.V.I.D, Clerk of Courts Benchmark, Medical Marijuana Database, CCIS and TransUnion (TLO).
Fingerprints civilians, applicants, and employees with ink and Livescan service, ensuring legible fingerprints that pass FBI inspection and obtaining all required supporting documentation to verify identity as required by the FBI.
Makes callouts as needed, e.g., SWAT, Crisis Negotiations Team (CNT), Traffic Homicide Investigator, Chaplain, Building Department, State Attorney’s Office, Car Cleanup, calling officers to fill shifts, victims’ advocates, and IT.
Creates 1PSL requests for city complaints about traffic, reckless driving, and illegal parking; 1PSL requests are also created for City issues such as Utilities after normal business hours. For emergency utility issues, the Utilities on-call employee is contacted and the response is noted in the system.
Completes online forms submitted by the public including bicycle registrations, credit card fraud reports, and lost property reports. Submits completed forms to the reporting party.
Completes reports for citizens that do not require a sworn officer such as a stolen vehicle tag with no suspect information. Uses OSSI system to complete reports and issue case numbers to the reporting party.
Maintains a secure facility by allowing access to appropriate individuals with up-to-date clearance while denying access to unapproved individuals.
Assists co-workers and performs other job-related work as required by Manager or designee.
Other duties as may be assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience Graduation from an accredited high school or possession of an acceptable equivalency diploma required. A minimum of six (6) months of clerical experience required.
Certificates, Licenses, Registrations
Possession of valid driver’s license and maintenance of clean driving record required with the ability to obtain a valid Florida driver’s license within 30 days from date of hire.
FCIC/NCIC Certification is required or the ability to obtain it within six (6) months from the date of hire.
Knowledge, Skills & Abilities
Ability to perform multiple tasks at one time.
Ability to communicate effectively in writing and orally.
Ability to understand and execute oral and written instructions.
Ability to think and react quickly and calmly in stressful and emergency situations.
Ability to cope with situations firmly, courteously, tactfully, and with respect for others.
Ability to operate radio receiving and transmitting equipment utilizing proper signals and codes.
Ability to make arithmetic computations and tabulations accurately and with reasonable speed.
Ability to access, input and retrieve information from a computer.
Ability to learn quickly.
Ability to adhere to prescribed routines.
Ability to establish and maintain effective working relationships with employees and the public.
Ability to focus on the positive in every situation.
Ability to stay centered when challenged.
Ability to model respect for individuals, teams, and the organization.
Ability to work under pressure and meet deadlines.
Ability to follow through with assigned tasks.
Skill in the operation of a computer and related equipment.
Skill in typing accurately forty-five (45) words per minute.
Knowledge of the Department and City's policies, procedures, and practices.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, talk, hear, and use hands to finger, handle, or feel. The employee is frequently required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, and crouch. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is moderate.
Documentation Requirements
Applicants, including City of Port St Lucie employees, must upload and submit attached copies of their education credentials with the employment application. Please be sure to attach all required documents to your employment application each time you apply. Uploaded documents remain in your online profile, but they will not attach automatically, and you will be deemed ineligible without the proper documentation.
Proof of education in the form of a diploma, degree, or transcripts. Foreign diplomas/degrees must be submitted with a credential evaluation report from an approved credential evaluation agency. Translations of diplomas/degrees are not accepted. Audit/Academic reports are not accepted as substitutions for college transcripts.
Driver's License: A Valid Driver's License from any state (Equivalent to a State of Florida Class E) may be utilized upon application; however, within thirty (30) days from the date of hire, a State of Florida Driver's License (Class E or higher) must be presented.
*Approved Credential Evaluation Agencies:
A credential evaluation report showing US equivalency may be provided by an accredited four-year college or university in the United States; OR
A current member of the National Association of Credential Evaluation Services (NACES); OR
A current member of the Association of International Credential Evaluators (AICE); OR
A recognized Professional Organization
For an additional list of approved credential evaluation agencies, visit the Florida Department of Education.
It is the applicant's responsibility to ensure that all required documents submitted with the employment application are in a format that is acceptable, clear, and legible for eligibility determination or risk being disqualified.
Applicants, including City of Port St Lucie employees, must completely detail their work experience on the employment application or risk being disqualified. Resumes will not be reviewed in place of the employment application.
It is the applicant's responsibility to update their online profile with personal data, work experience, education, and certifications when submitting application(s); failure to do so may result in disqualification.
#J-18808-Ljbffr