Sales Support Representative
McCann Industries, Inc., Addison, Illinois, United States, 60114
# Sales Support RepresentativeIL - Corporate - Addison, IL 60101## Description**Sales Support Representative**
Department: Sales
Reports To: VP, Sales
**McCann Vision & Values:** At McCann, we believe contractors and municipalities deserve a trusted supplier who cares about their long-term success as much as the success of the project at hand.
**What We Do:** ‘Serving the Constructor’ with supplies, equipment, and support needed to get the job done.
**How We Do It:** We ‘Exceed the Expectations’ of our customers, fellow associates and partners.
**Our Shared Values:** Integrity, Respect, Reliability & Urgency.
***We are seeking a motivated and results-driven Sales Support Representative. The role will be responsible for order writing, providing technical product support, coordinating quotes and vendor interactions, and assisting Account Managers with customer follow-up and project tracking. This position serves as a key inside resource to ensure customers receive timely, accurate, and value-driven support across our Sales and Operations teams.***
**Benefits:*** Competitive salary and eligibility for bonus program* Opportunities for growth* Health benefits* 401K with Company match* Paid time off and holiday pay* Professional development opportunities**Core Values:*** Demonstrate McCann Values – **Integrity, Respect, Reliability & Urgency*** Customer Service: A passion for customer service with the ability to resolve issues in a positive manner.* Teamwork: Collaborate with internal teams to ensure seamless operations and high-quality service.* Effective Communication**:** Excellent verbal and written communication skills, interpersonal skills, professionalism, and integrity.**Responsibilities:** (Additional duties may be assigned)* Provide technical product support and configuration assistance to internal teams and customers.* Strong customer service skills* Create accurate quotes based on customer needs, product specs, and pricing tools.* Coordinate with vendors and Purchasing to source and track special orders.* Maintain and update project pipelines and opportunities within CRM.* Serve as the inside sales counterpart to assigned Account Managers.* Support customer communication for follow-up, delivery coordination, and issue resolution.* Possess an intrinsic desire to help others* Contribute to process improvement and knowledge sharing within the Sales Support team.## Qualifications* ***Bilingual Spanish required**** 3–5 years of experience in inside sales, technical support, or customer service experience.* Solid understanding of construction equipment, consumables, or technical product lines.* Strong collaboration skills with Sales, Operations, and Vendor teams.* Proficient in Microsoft 365, CRM systems, and ERP order entry tools.* Excellent communication and follow-up skills.* Ability to manage multiple requests with accuracy and urgency.* A problem-solving, customer-first mindset.* Solid math skills (margin, %, discounts, tax rates, coverage rates, U/M conversion, SF)* **Physical Requirements:** Regularly required to sit and use a computer. Occasionally required to stand, walk, or lift up to 25 pounds. Typical office environment with moderate noise levels.This company is committed to equal employment opportunities. We will not discriminate against employees or applicants for employment on any legally recognized basis including, but not limited to veteran status, race, color, religion, sex, marital status, national origin, physical or mental disability and/or age. #J-18808-Ljbffr
Department: Sales
Reports To: VP, Sales
**McCann Vision & Values:** At McCann, we believe contractors and municipalities deserve a trusted supplier who cares about their long-term success as much as the success of the project at hand.
**What We Do:** ‘Serving the Constructor’ with supplies, equipment, and support needed to get the job done.
**How We Do It:** We ‘Exceed the Expectations’ of our customers, fellow associates and partners.
**Our Shared Values:** Integrity, Respect, Reliability & Urgency.
***We are seeking a motivated and results-driven Sales Support Representative. The role will be responsible for order writing, providing technical product support, coordinating quotes and vendor interactions, and assisting Account Managers with customer follow-up and project tracking. This position serves as a key inside resource to ensure customers receive timely, accurate, and value-driven support across our Sales and Operations teams.***
**Benefits:*** Competitive salary and eligibility for bonus program* Opportunities for growth* Health benefits* 401K with Company match* Paid time off and holiday pay* Professional development opportunities**Core Values:*** Demonstrate McCann Values – **Integrity, Respect, Reliability & Urgency*** Customer Service: A passion for customer service with the ability to resolve issues in a positive manner.* Teamwork: Collaborate with internal teams to ensure seamless operations and high-quality service.* Effective Communication**:** Excellent verbal and written communication skills, interpersonal skills, professionalism, and integrity.**Responsibilities:** (Additional duties may be assigned)* Provide technical product support and configuration assistance to internal teams and customers.* Strong customer service skills* Create accurate quotes based on customer needs, product specs, and pricing tools.* Coordinate with vendors and Purchasing to source and track special orders.* Maintain and update project pipelines and opportunities within CRM.* Serve as the inside sales counterpart to assigned Account Managers.* Support customer communication for follow-up, delivery coordination, and issue resolution.* Possess an intrinsic desire to help others* Contribute to process improvement and knowledge sharing within the Sales Support team.## Qualifications* ***Bilingual Spanish required**** 3–5 years of experience in inside sales, technical support, or customer service experience.* Solid understanding of construction equipment, consumables, or technical product lines.* Strong collaboration skills with Sales, Operations, and Vendor teams.* Proficient in Microsoft 365, CRM systems, and ERP order entry tools.* Excellent communication and follow-up skills.* Ability to manage multiple requests with accuracy and urgency.* A problem-solving, customer-first mindset.* Solid math skills (margin, %, discounts, tax rates, coverage rates, U/M conversion, SF)* **Physical Requirements:** Regularly required to sit and use a computer. Occasionally required to stand, walk, or lift up to 25 pounds. Typical office environment with moderate noise levels.This company is committed to equal employment opportunities. We will not discriminate against employees or applicants for employment on any legally recognized basis including, but not limited to veteran status, race, color, religion, sex, marital status, national origin, physical or mental disability and/or age. #J-18808-Ljbffr