Overview
Join a company recognized by FORTUNE and LinkedIn for career growth and workplace excellence. This is your opportunity to make a meaningful impact, develop your skills, and advance your career in a dynamic environment. As part of our team, you’ll benefit from ongoing professional development and the chance to shape the future of loan servicing. Experience a culture that values innovation, collaboration, and leadership. Grow with us and help drive success for our clients and communities.
Job Responsibilities
Oversee interpretation of loan documents for accurate and timely servicing
Lead a team of loan servicing specialists, driving performance and improvement
Resolve issues using advanced conflict management skills
Guide loan servicing operations with strategic planning aligned to firm goals
Mentor and develop future leaders within the team
Equip team members with skills, resources, and support for success
Maintain performance metrics and enforce quality control
Build and maintain servicing frameworks for Freddie Mac and Fannie Mae products
Identify and implement process improvements
Collaborate with WLS and commercial real estate teams on operational readiness
Foster a collaborative and positive team culture
Required Qualifications, Capabilities, And Skills
7+ years of experience managing loan servicing operations
Proven leadership in financial services, driving performance and improvement
Advanced conflict management skills for resolving complex issues
Strategic planning expertise in lending services
Effective time management and multitasking skills
Experience mentoring and developing future leaders
Strong leadership, motivation, and coaching abilities
Excellent communication and collaboration skills
Proficient knowledge of mortgage products, lending, and real estate compliance
Analytical skills for data-driven decision making
Bachelor’s Degree
Preferred Qualifications, Capabilities, And Skills
Strong organizational skills for high-volume, fast-paced environments
Proficiency in developing quantitative reports for performance analysis
Experience managing multiple teams and managers
Expertise in timely group delivery and execution of daily controls, meeting KPI targets
Agency product experience
Strategy software knowledge
Required Or Additional Information
Visa sponsorship is not available for this position
Work schedules will be full-time in office, on a 40-hour per week schedule
About Us JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About The Team J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
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Job Responsibilities
Oversee interpretation of loan documents for accurate and timely servicing
Lead a team of loan servicing specialists, driving performance and improvement
Resolve issues using advanced conflict management skills
Guide loan servicing operations with strategic planning aligned to firm goals
Mentor and develop future leaders within the team
Equip team members with skills, resources, and support for success
Maintain performance metrics and enforce quality control
Build and maintain servicing frameworks for Freddie Mac and Fannie Mae products
Identify and implement process improvements
Collaborate with WLS and commercial real estate teams on operational readiness
Foster a collaborative and positive team culture
Required Qualifications, Capabilities, And Skills
7+ years of experience managing loan servicing operations
Proven leadership in financial services, driving performance and improvement
Advanced conflict management skills for resolving complex issues
Strategic planning expertise in lending services
Effective time management and multitasking skills
Experience mentoring and developing future leaders
Strong leadership, motivation, and coaching abilities
Excellent communication and collaboration skills
Proficient knowledge of mortgage products, lending, and real estate compliance
Analytical skills for data-driven decision making
Bachelor’s Degree
Preferred Qualifications, Capabilities, And Skills
Strong organizational skills for high-volume, fast-paced environments
Proficiency in developing quantitative reports for performance analysis
Experience managing multiple teams and managers
Expertise in timely group delivery and execution of daily controls, meeting KPI targets
Agency product experience
Strategy software knowledge
Required Or Additional Information
Visa sponsorship is not available for this position
Work schedules will be full-time in office, on a 40-hour per week schedule
About Us JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About The Team J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
#J-18808-Ljbffr