Mighty & True is seeking a Performance Manager/Director to lead the strategic direction, execution, and continuous improvement of our social and programmatic media marketing programs. In this role, you will oversee the successful delivery of client programs, ensuring operational excellence across systems and processes while directly managing client accounts to ensure optimal performance.
Responsibilities:
Strategic Leadership Campaign Strategy:
Develop and implement strategic plans for key accounts, including full-funnel campaign strategy, program architecture, and performance alignment. Operational Improvement:
Continuously improve operational systems, documentation, and delivery workflows to ensure efficiency, consistency, and scalability. Client Advisory:
Act as a strategic advisor and escalation point for key clients to maintain trust, retain business, and identify growth opportunities. Innovation:
Ensure methodologies and processes evolve with industry best practices and emerging technologies, specifically regarding AI. Mentorship:
Mentor team members across departments on performance-focused execution and program innovation. Tactical Execution & Delivery
Program Management:
Step in to manage specific client programs, ensuring delivery excellence, measurable performance, and cross-functional collaboration between creative, media, and digital teams. Process Auditing:
Audit client programs and internal processes to identify gaps, inefficiencies, or optimization opportunities. Performance Reviews:
Lead regular performance and delivery reviews to ensure quality and streamline operations. Risk Management:
Track key program and client health metrics to proactively flag risks and intervene when necessary. Platform & Technical Requirements
Channel Expertise:
Must successfully manage programs in-platform across key paid channels, including: LinkedIn Reddit Meta 6sense and other client-owned account-based display networks.
Budget Management:
Responsible for maintaining a budget variance of no more than 5% on all managed media budgets. Reporting:
Deliver clear, insightful, and actionable media reporting that empowers clients to make informed decisions. Performance Standards
To be successful in this role, you will be expected to: Drive Performance:
Exceed performance goals through proactive optimization and deliver program improvements defined by client KPIs. Ensure Efficiency:
Reduce program inefficiencies or delivery friction through workflow refinements. Maintain Satisfaction:
Achieve and maintain high client satisfaction and retention scores. Deliver on Time:
Maintain consistent on-time delivery across all programs within established SLAs. Exhibit Thought Leadership:
Contribute recognized thought leadership in performance media within the company. At Mighty & True, we value hard work and delivering exceptional results while maintaining a work-life balance. We offer: Flexible PTO policy Company-subsidized health and dental insurance
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Responsibilities:
Strategic Leadership Campaign Strategy:
Develop and implement strategic plans for key accounts, including full-funnel campaign strategy, program architecture, and performance alignment. Operational Improvement:
Continuously improve operational systems, documentation, and delivery workflows to ensure efficiency, consistency, and scalability. Client Advisory:
Act as a strategic advisor and escalation point for key clients to maintain trust, retain business, and identify growth opportunities. Innovation:
Ensure methodologies and processes evolve with industry best practices and emerging technologies, specifically regarding AI. Mentorship:
Mentor team members across departments on performance-focused execution and program innovation. Tactical Execution & Delivery
Program Management:
Step in to manage specific client programs, ensuring delivery excellence, measurable performance, and cross-functional collaboration between creative, media, and digital teams. Process Auditing:
Audit client programs and internal processes to identify gaps, inefficiencies, or optimization opportunities. Performance Reviews:
Lead regular performance and delivery reviews to ensure quality and streamline operations. Risk Management:
Track key program and client health metrics to proactively flag risks and intervene when necessary. Platform & Technical Requirements
Channel Expertise:
Must successfully manage programs in-platform across key paid channels, including: LinkedIn Reddit Meta 6sense and other client-owned account-based display networks.
Budget Management:
Responsible for maintaining a budget variance of no more than 5% on all managed media budgets. Reporting:
Deliver clear, insightful, and actionable media reporting that empowers clients to make informed decisions. Performance Standards
To be successful in this role, you will be expected to: Drive Performance:
Exceed performance goals through proactive optimization and deliver program improvements defined by client KPIs. Ensure Efficiency:
Reduce program inefficiencies or delivery friction through workflow refinements. Maintain Satisfaction:
Achieve and maintain high client satisfaction and retention scores. Deliver on Time:
Maintain consistent on-time delivery across all programs within established SLAs. Exhibit Thought Leadership:
Contribute recognized thought leadership in performance media within the company. At Mighty & True, we value hard work and delivering exceptional results while maintaining a work-life balance. We offer: Flexible PTO policy Company-subsidized health and dental insurance
#J-18808-Ljbffr