Overview
Company Description
Nielsen is a global company focused on powering a better media future by delivering insights that drive client decisions and outstanding results. Our team captures audience engagement with content wherever it’s consumed. We are rooted in our legacy while leading the media revolution, and we enable your best to power our future. Gracenote, a Nielsen company, is on a mission to superserve its top clients. The objective is to grow partnerships across five major client areas: CTV, Search & AI, Phones & Apps, Streaming Services, eCommerce, and Global Pay TV. We aim to expand these partnerships through a deeper, consultative sales cycle that identifies client needs and delivers technically and economically sound solutions. We move beyond a traditional build-and-sell model to a partnership model that emphasizes depth, transparency, and joint go-to-market to solve tomorrow’s challenges. We are seeking a strategic Global Account Lead to drive the future of our largest partnerships. This is an individual contributor role based in one of three regions (West Coast, East Coast, or Korea), positioned to support our key clients. As the quarterback of the Superserve team (Global Account Lead, Customer Success Manager, Sales Engineer), you will set a multi-year strategic plan for your customer and coordinate a team across the business to identify opportunities and needs. You and your team will create opportunities and uncover client needs that can be served with Gracenote’s current products, future product roadmap, or custom solutions. You will nurture and develop a pipeline of opportunities based on the customer's vision, jointly developing a roadmap with clients, strategic industry partners, and internal stakeholders. You own the growth of the partnership, as measured by leads, pipeline, and revenue.
Responsibilities
Own and champion the customer vision, strategy, and roadmap for Gracenote's products, directly creating a pipeline based on customer use cases. Act as the primary customer advocate, deeply understanding the challenges of Consumer Electronics, Digital, and Pay TV clients. Guide the superserve team to create a strategic 2–5 year plan that results in increased revenue and increased value of the Gracenote partnership. Continually hunt for new parts of large global customer organizations, developing new relationships and surfacing new needs that Gracenote can solve. Collaborate with teams across the organization—including Product Owners, Engineering, Sales, Marketing, and Video Product counterparts—to create a tightly integrated, differentiated solution leveraging Gracenote's technology and metadata. Partner with Product Marketing, Customer Success, and Sales to support the go-to-market strategy, create compelling messaging, and enable the sales team to communicate our value proposition effectively. Translate client needs into detailed sales opportunities and work with Sales Engineers to translate requirements into specifications for Product Owners and Engineering teams. Collect and organize customer feedback to align resources and roadmaps with customer needs. Must be able to travel for client meetings, industry events, and team collaboration. Expectation: onsite or remote with the customer at least 2x per month.
Measures of Success
Revenue Acceleration: Targeting 15%+ growth of customers each year Exploited Whitespace: 100% sell-through of existing Gracenote products into different parts of the customer organization Geographic Expansion: Continued expansion of Gracenote offerings into key geographies New Product Introduction: Soliciting valuable feedback on upcoming Gracenote products and developing the product pipeline Customer/Product Innovation: Identifying new solutions Gracenote can develop for the customer (and potentially syndicate) Depth of Relationship: Expanded understanding of complex customer organizations and senior-level decision-maker relationships Co-Marketing: Developing testimonials, PR, and co-marketing moments to improve Gracenote’s market perception
Qualifications
Desired Skills/Experience
10+ years of experience in client services with Fortune 100 clients, with a proven track record in managing B2B data sales. A genuine passion for and knowledge of the TV, Movie, and Sports media landscape. Proven sales contribution across KPIs: quota attainment, pipeline generation. A strong understanding of complex data structures inherent in metadata and how they integrate with video metadata to create compelling user experiences. Excellent communication skills, comfortable presenting to both small client groups and larger audiences. An open, collaborative, and enthusiastic influencer who builds relationships and consensus easily. Strategic thinker with experience in market analysis and identifying opportunities for product differentiation beyond price competition. World-class cross-functional collaborator capable of influencing and motivating the wider company to solve complex customer needs. Experience with sales methodologies including pipeline, ROH, and Salesforce. Leadership, professionalism, and the temperament to motivate a company to pursue a direction to drive the client partnership forward.
Preferred Skills/Experience
Bachelor’s degree or higher, preferably in a business-related field. Experience in OTT, streaming, Connected TV (CTV), or broadcast media. Familiarity with solution and consultative selling approaches. C-level selling experience and comfort with top-to-top selling environments.
Additional Information
Enabling your best to power a better media future. Our comprehensive benefits package includes health and wellness plans, 401(k) with Nielsen matching, generous paid time off, and eligibility-based incentive/bonus. Details provided during the interview process. Nielsen makes hiring decisions without regard to disability status, protected veteran status, or membership in any protected class. Job-seeker scams: Nielsen recruiters will contact you only through official job boards, LinkedIn, or nielsen.com email domains. Verify communications come from an @nielsen.com address.
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Company Description
Nielsen is a global company focused on powering a better media future by delivering insights that drive client decisions and outstanding results. Our team captures audience engagement with content wherever it’s consumed. We are rooted in our legacy while leading the media revolution, and we enable your best to power our future. Gracenote, a Nielsen company, is on a mission to superserve its top clients. The objective is to grow partnerships across five major client areas: CTV, Search & AI, Phones & Apps, Streaming Services, eCommerce, and Global Pay TV. We aim to expand these partnerships through a deeper, consultative sales cycle that identifies client needs and delivers technically and economically sound solutions. We move beyond a traditional build-and-sell model to a partnership model that emphasizes depth, transparency, and joint go-to-market to solve tomorrow’s challenges. We are seeking a strategic Global Account Lead to drive the future of our largest partnerships. This is an individual contributor role based in one of three regions (West Coast, East Coast, or Korea), positioned to support our key clients. As the quarterback of the Superserve team (Global Account Lead, Customer Success Manager, Sales Engineer), you will set a multi-year strategic plan for your customer and coordinate a team across the business to identify opportunities and needs. You and your team will create opportunities and uncover client needs that can be served with Gracenote’s current products, future product roadmap, or custom solutions. You will nurture and develop a pipeline of opportunities based on the customer's vision, jointly developing a roadmap with clients, strategic industry partners, and internal stakeholders. You own the growth of the partnership, as measured by leads, pipeline, and revenue.
Responsibilities
Own and champion the customer vision, strategy, and roadmap for Gracenote's products, directly creating a pipeline based on customer use cases. Act as the primary customer advocate, deeply understanding the challenges of Consumer Electronics, Digital, and Pay TV clients. Guide the superserve team to create a strategic 2–5 year plan that results in increased revenue and increased value of the Gracenote partnership. Continually hunt for new parts of large global customer organizations, developing new relationships and surfacing new needs that Gracenote can solve. Collaborate with teams across the organization—including Product Owners, Engineering, Sales, Marketing, and Video Product counterparts—to create a tightly integrated, differentiated solution leveraging Gracenote's technology and metadata. Partner with Product Marketing, Customer Success, and Sales to support the go-to-market strategy, create compelling messaging, and enable the sales team to communicate our value proposition effectively. Translate client needs into detailed sales opportunities and work with Sales Engineers to translate requirements into specifications for Product Owners and Engineering teams. Collect and organize customer feedback to align resources and roadmaps with customer needs. Must be able to travel for client meetings, industry events, and team collaboration. Expectation: onsite or remote with the customer at least 2x per month.
Measures of Success
Revenue Acceleration: Targeting 15%+ growth of customers each year Exploited Whitespace: 100% sell-through of existing Gracenote products into different parts of the customer organization Geographic Expansion: Continued expansion of Gracenote offerings into key geographies New Product Introduction: Soliciting valuable feedback on upcoming Gracenote products and developing the product pipeline Customer/Product Innovation: Identifying new solutions Gracenote can develop for the customer (and potentially syndicate) Depth of Relationship: Expanded understanding of complex customer organizations and senior-level decision-maker relationships Co-Marketing: Developing testimonials, PR, and co-marketing moments to improve Gracenote’s market perception
Qualifications
Desired Skills/Experience
10+ years of experience in client services with Fortune 100 clients, with a proven track record in managing B2B data sales. A genuine passion for and knowledge of the TV, Movie, and Sports media landscape. Proven sales contribution across KPIs: quota attainment, pipeline generation. A strong understanding of complex data structures inherent in metadata and how they integrate with video metadata to create compelling user experiences. Excellent communication skills, comfortable presenting to both small client groups and larger audiences. An open, collaborative, and enthusiastic influencer who builds relationships and consensus easily. Strategic thinker with experience in market analysis and identifying opportunities for product differentiation beyond price competition. World-class cross-functional collaborator capable of influencing and motivating the wider company to solve complex customer needs. Experience with sales methodologies including pipeline, ROH, and Salesforce. Leadership, professionalism, and the temperament to motivate a company to pursue a direction to drive the client partnership forward.
Preferred Skills/Experience
Bachelor’s degree or higher, preferably in a business-related field. Experience in OTT, streaming, Connected TV (CTV), or broadcast media. Familiarity with solution and consultative selling approaches. C-level selling experience and comfort with top-to-top selling environments.
Additional Information
Enabling your best to power a better media future. Our comprehensive benefits package includes health and wellness plans, 401(k) with Nielsen matching, generous paid time off, and eligibility-based incentive/bonus. Details provided during the interview process. Nielsen makes hiring decisions without regard to disability status, protected veteran status, or membership in any protected class. Job-seeker scams: Nielsen recruiters will contact you only through official job boards, LinkedIn, or nielsen.com email domains. Verify communications come from an @nielsen.com address.
#J-18808-Ljbffr