Inside Sales Representative (Call Center)
Paramount Builders, Inc., Virginia Beach, Virginia, us, 23450
Overview
Grow with us! Paramount Builders is a top ranked home improvement company that is continuously growing and expanding. We are looking for individuals who want to learn the business and receive guidance to advance within the company.
What We Offer
Monday-Saturday with Morning and Afternoon shifts available
Earning potential of $50k-$65k+/year ($20/hour plus incentives)
Weekly pay via direct deposit
Eligible for Health Benefits at 30 days of employment (medical, dental, vision, life, critical, accident, short-term & long-term disability)
Eligible for 401k w/company match at 90 days of employment
Paid Time Off (with rollover of unused hours yearly)
Tools to help you develop and grow internally
Referral bonuses earning up to $1,500/referral
Customer referral bonus of $500/customer scheduled for install
Employee as well as Friends & Family Discounts
Committees to join such as Fun Committee and Well-Being Committee
Annual Summer Picnic with opportunities to win weekly prizes and a grand prize of $5,000
And So Much More!
What You Will Do
Provide outstanding customer experience when answering inbound and outbound calls to qualify and schedule appointments for product presentations.
Delight customers by building rapport to enhance overall customer experience.
Deliver a world-class customer experience while showcasing listening skills by appropriately responding to customer verbal queues and answering questions.
Determine customer needs and provide assurance and solutions to those needs.
Utilize internal business tools and applications to effectively assist customer inquiries.
Demonstrate accuracy of work with an eye for detail in completing documentation in the scheduling system.
Support sales representatives via phone and email, as needed.
Present professionalism at all times, whether on the phone with a prospective customer or awaiting a call.
Must be able to work in a team environment, communicate with other agents and promote a positive work ethic.
Complete other duties and special projects as assigned.
What We Require
High School diploma or GED
Minimum of one (1) year of professional work experience
Customer service or call center experience
Basic computer skills, including familiarity with MS Office
Problem solving
Excellent communication skills as well as strong organizational skills
Able to multi-task
Must be able to work independently as well as part of a team
Physical Requirements
Must be able to remain sitting in a stationary position for prolonged periods
Requires the ability to move about inside the office
Must be able to move items weighing up to 25 pounds
Must be able to communicate effectively with staff, customers, vendors, and the public
Operates a computer and other office equipment including calculator, copy machine and printer
Hours / Schedule Full-time or Part-Time available, 20 - 40 hours per week/52 weeks per year. Standard hours are M – F, 8:00 – 8:00 and Saturday from 8:00 – 8:00, but due to the cyclical nature of the position, some overtime, including evening and weekend hours, will be required to complete projects under deadlines. Some local and statewide travel may be required.
EEO It is the policy of Paramount Builders not to discriminate against age, color, sex, sexual orientation, gender identity, disability, national origin, race, religion, or veteran status.
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What We Offer
Monday-Saturday with Morning and Afternoon shifts available
Earning potential of $50k-$65k+/year ($20/hour plus incentives)
Weekly pay via direct deposit
Eligible for Health Benefits at 30 days of employment (medical, dental, vision, life, critical, accident, short-term & long-term disability)
Eligible for 401k w/company match at 90 days of employment
Paid Time Off (with rollover of unused hours yearly)
Tools to help you develop and grow internally
Referral bonuses earning up to $1,500/referral
Customer referral bonus of $500/customer scheduled for install
Employee as well as Friends & Family Discounts
Committees to join such as Fun Committee and Well-Being Committee
Annual Summer Picnic with opportunities to win weekly prizes and a grand prize of $5,000
And So Much More!
What You Will Do
Provide outstanding customer experience when answering inbound and outbound calls to qualify and schedule appointments for product presentations.
Delight customers by building rapport to enhance overall customer experience.
Deliver a world-class customer experience while showcasing listening skills by appropriately responding to customer verbal queues and answering questions.
Determine customer needs and provide assurance and solutions to those needs.
Utilize internal business tools and applications to effectively assist customer inquiries.
Demonstrate accuracy of work with an eye for detail in completing documentation in the scheduling system.
Support sales representatives via phone and email, as needed.
Present professionalism at all times, whether on the phone with a prospective customer or awaiting a call.
Must be able to work in a team environment, communicate with other agents and promote a positive work ethic.
Complete other duties and special projects as assigned.
What We Require
High School diploma or GED
Minimum of one (1) year of professional work experience
Customer service or call center experience
Basic computer skills, including familiarity with MS Office
Problem solving
Excellent communication skills as well as strong organizational skills
Able to multi-task
Must be able to work independently as well as part of a team
Physical Requirements
Must be able to remain sitting in a stationary position for prolonged periods
Requires the ability to move about inside the office
Must be able to move items weighing up to 25 pounds
Must be able to communicate effectively with staff, customers, vendors, and the public
Operates a computer and other office equipment including calculator, copy machine and printer
Hours / Schedule Full-time or Part-Time available, 20 - 40 hours per week/52 weeks per year. Standard hours are M – F, 8:00 – 8:00 and Saturday from 8:00 – 8:00, but due to the cyclical nature of the position, some overtime, including evening and weekend hours, will be required to complete projects under deadlines. Some local and statewide travel may be required.
EEO It is the policy of Paramount Builders not to discriminate against age, color, sex, sexual orientation, gender identity, disability, national origin, race, religion, or veteran status.
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