Customer Account Coordinator (MCR Safety)
Bunzlcareers, Collierville, Tennessee, United States, 38017
Customer Account Coordinator (MCR Safety)
Job Category : General & Administrative
Requisition Number : USATE020551
Posted : January 27, 2026
Full-Time
On-site
Locations Showing 1 location
MCR Safety, a division of Bunzl, is seeking a Customer Account Coordinator. This position is primarily responsible for performing customer service activities and sales support on product information and goods purchased. The duties and responsibilities of a Customer Account Coordinator (CAC) include managing incoming calls and customer service inquiries, along with identifying and assessing customer needs to achieve satisfaction. The ideal candidate will have experience working in a business-to-business environment.
At Bunzl, we know that our employees are our number one asset. We seek to recruit and retain the right people who are passionate about our business, and we provide opportunities for our employees so that they may progress within our company based on their talents, experiences, and their aptitude.
Responsibilities
Process customer purchase orders/inquiries via our on-line system
Provide product price and availability
Provide cross reference for competitor lines
Manage large amounts of incoming phone calls
Identify opportunities to up-sell additional products
Expedite/backorder reporting
Open order reporting
Function as liaison between MCR Safety customers and Sales team to exceed customer needs. This requires daily interfaces with all internal team members via email and phone.
Build sustainable relationships and trust with customer accounts through open and interactive communication
Work directly with customer personnel to facilitate shipping schedules, material requirements, order changes, tracking of shipments, and lead times
Stay up-to-date of all customer account processes
Support all Inside Sales, Sales and Customer Service activities, including order entry, order management, order acknowledgement, order status updates to customers
Stay active with our on-line CHAT system
Provide accurate, valid, and complete information by using the right methods/tools
Requirements
High school diploma or equivalent required.
3-5 years Business to Business, account management or related experience required
Previous customer service experience required
Experience working with SAP or similar ERP systems highly preferred
Experience working with EDI order entries preferred
Proficiency with Excel, Word and Outlook
So, what are you waiting for? A new career awaits you with endless opportunities.
Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.
Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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Requisition Number : USATE020551
Posted : January 27, 2026
Full-Time
On-site
Locations Showing 1 location
MCR Safety, a division of Bunzl, is seeking a Customer Account Coordinator. This position is primarily responsible for performing customer service activities and sales support on product information and goods purchased. The duties and responsibilities of a Customer Account Coordinator (CAC) include managing incoming calls and customer service inquiries, along with identifying and assessing customer needs to achieve satisfaction. The ideal candidate will have experience working in a business-to-business environment.
At Bunzl, we know that our employees are our number one asset. We seek to recruit and retain the right people who are passionate about our business, and we provide opportunities for our employees so that they may progress within our company based on their talents, experiences, and their aptitude.
Responsibilities
Process customer purchase orders/inquiries via our on-line system
Provide product price and availability
Provide cross reference for competitor lines
Manage large amounts of incoming phone calls
Identify opportunities to up-sell additional products
Expedite/backorder reporting
Open order reporting
Function as liaison between MCR Safety customers and Sales team to exceed customer needs. This requires daily interfaces with all internal team members via email and phone.
Build sustainable relationships and trust with customer accounts through open and interactive communication
Work directly with customer personnel to facilitate shipping schedules, material requirements, order changes, tracking of shipments, and lead times
Stay up-to-date of all customer account processes
Support all Inside Sales, Sales and Customer Service activities, including order entry, order management, order acknowledgement, order status updates to customers
Stay active with our on-line CHAT system
Provide accurate, valid, and complete information by using the right methods/tools
Requirements
High school diploma or equivalent required.
3-5 years Business to Business, account management or related experience required
Previous customer service experience required
Experience working with SAP or similar ERP systems highly preferred
Experience working with EDI order entries preferred
Proficiency with Excel, Word and Outlook
So, what are you waiting for? A new career awaits you with endless opportunities.
Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.
Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr