At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive competitive base pay and a comprehensive benefits bundle that includes annual stock grants, employee stock purchase plan, 401(k), and free, year-round money coaching. We’re UNSTOPPABLE for our team.
Position Responsibilities
Utilize contact lists to call leads and generate sales opportunities.
Exceed monthly sales, renewal, and churn target goals.
Welcome customers to T-Mobile, review service agreements, answer questions, and identify additional business opportunities.
Maintain monthly call goals as set by expectations.
Establish and nurture customer relationships to drive sales and expand the customer base.
Conduct customer account maintenance following account reviews.
Provide account analysis to determine up‑sell and renewal offers.
Manage and resolve customer issues.
Track individual account activity and results.
Perform extensive data entry, system navigation, and utilization.
Conduct independent analysis and decision‑making related to information.
Ensure accuracy and efficiency in data entry.
Complete ongoing training to maintain knowledge of products, services, and sales approaches.
Utilize automated knowledge systems and training tools to deliver outstanding service, meeting T‑Mobile’s efficiency and quality standards.
Achieve efficiency and sales goals based on targeted metrics.
Meet or exceed all departmental goals and business objectives.
Exhibit positive and collaborative behavior with customers and coworkers.
Demonstrate personal leadership by maintaining high standards for ethical and professional conduct.
Disburse adjustments and credits as appropriate within established limits and criteria.
Fulfill other duties and projects as assigned by business management as needed.
Education
Bachelor’s Degree Preferred
Work Experience
2‑4 years selling to State and Local Government accounts required.
2 years of extensive business customer support experience required.
2 years of business sales experience required.
Wireless industry sales experience preferred.
Technical sales experience preferred.
Knowledge, Skills, and Abilities
Strong attention to detail, problem‑solving, and business analysis skills required.
Experience crafting and delivering presentations required.
Proficiency in Microsoft Excel required.
#LI‑Corporate
At least 21 years of age
Legally authorized to work in the United States
Travel Travel Required: Yes
DOT Regulated DOT Regulated Position: No Safety Sensitive Position: No
Pay Total Target Cash Pay Range: $130,100 – $234,600, inclusive of target incentives Base Pay Range: $78,060 – $140,760 The pay range above is the general base pay range for a successful candidate in this role. Actual pay will vary within this range based on location, qualifications, and experience. To find the pay range for this role based on hiring location, click here.
Benefits We cover all bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays—about four weeks for new full‑time and 2½ weeks for new part‑time employees annually. We also provide paid parental and family leave, family‑building benefits, backup care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long‑term care insurance. Employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs. Learn about T‑Mobile’s amazing benefits at www.t‑mobilebenefits.com.
Growth Never stop growing! As part of the T‑Mobile team, you’ll find that a corporate ladder is more like a jungle gym of possibilities. We love helping our employees advance, investing in their careers, and celebrating their progress. You’re unstoppable!
Equal Opportunity Employer T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning employment will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based on any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Accommodation for Applicants with Disabilities If you require reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t‑mobile.com or calling 1‑844‑873‑9500. This contact channel is not a means to apply for or inquire about a position, and we are unable to respond to non‑accommodation related requests.
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Position Responsibilities
Utilize contact lists to call leads and generate sales opportunities.
Exceed monthly sales, renewal, and churn target goals.
Welcome customers to T-Mobile, review service agreements, answer questions, and identify additional business opportunities.
Maintain monthly call goals as set by expectations.
Establish and nurture customer relationships to drive sales and expand the customer base.
Conduct customer account maintenance following account reviews.
Provide account analysis to determine up‑sell and renewal offers.
Manage and resolve customer issues.
Track individual account activity and results.
Perform extensive data entry, system navigation, and utilization.
Conduct independent analysis and decision‑making related to information.
Ensure accuracy and efficiency in data entry.
Complete ongoing training to maintain knowledge of products, services, and sales approaches.
Utilize automated knowledge systems and training tools to deliver outstanding service, meeting T‑Mobile’s efficiency and quality standards.
Achieve efficiency and sales goals based on targeted metrics.
Meet or exceed all departmental goals and business objectives.
Exhibit positive and collaborative behavior with customers and coworkers.
Demonstrate personal leadership by maintaining high standards for ethical and professional conduct.
Disburse adjustments and credits as appropriate within established limits and criteria.
Fulfill other duties and projects as assigned by business management as needed.
Education
Bachelor’s Degree Preferred
Work Experience
2‑4 years selling to State and Local Government accounts required.
2 years of extensive business customer support experience required.
2 years of business sales experience required.
Wireless industry sales experience preferred.
Technical sales experience preferred.
Knowledge, Skills, and Abilities
Strong attention to detail, problem‑solving, and business analysis skills required.
Experience crafting and delivering presentations required.
Proficiency in Microsoft Excel required.
#LI‑Corporate
At least 21 years of age
Legally authorized to work in the United States
Travel Travel Required: Yes
DOT Regulated DOT Regulated Position: No Safety Sensitive Position: No
Pay Total Target Cash Pay Range: $130,100 – $234,600, inclusive of target incentives Base Pay Range: $78,060 – $140,760 The pay range above is the general base pay range for a successful candidate in this role. Actual pay will vary within this range based on location, qualifications, and experience. To find the pay range for this role based on hiring location, click here.
Benefits We cover all bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays—about four weeks for new full‑time and 2½ weeks for new part‑time employees annually. We also provide paid parental and family leave, family‑building benefits, backup care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long‑term care insurance. Employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs. Learn about T‑Mobile’s amazing benefits at www.t‑mobilebenefits.com.
Growth Never stop growing! As part of the T‑Mobile team, you’ll find that a corporate ladder is more like a jungle gym of possibilities. We love helping our employees advance, investing in their careers, and celebrating their progress. You’re unstoppable!
Equal Opportunity Employer T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning employment will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based on any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Accommodation for Applicants with Disabilities If you require reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t‑mobile.com or calling 1‑844‑873‑9500. This contact channel is not a means to apply for or inquire about a position, and we are unable to respond to non‑accommodation related requests.
#J-18808-Ljbffr