Business Customer - Sales and Service Coordinator
Dragonfly Internet, Opelika, Alabama, us, 36803
About the Role
We’re seeking a dynamic, detail-oriented
Business Customer - Service and Sales Coordinator
to join our team. This role bridges the gap between customer service, sales, and project coordination, ensuring our business clients receive timely, seamless support from initial inquiry through service activation and beyond. This role requires strong communication skills, an understanding of business-class internet and voice services, and the ability to manage multiple tasks with efficiency and professionalism. Responsibilities
Serve as a primary point of contact for business customers, responding to inquiries via phone, email, and CRM platforms Support sales representatives with lead follow-up, proposal preparation, and order processing Project Coordination
Manage customer onboarding projects, including service installations, upgrades, and account transitions Coordinate with technical and field teams to ensure timely service delivery and updates Track project timelines and proactively communicate status with internal teams and clients Maintain working knowledge of Dragonfly\'s business internet and voice (VoIP) solutions Assist customers with basic troubleshooting, account changes, and billing questions related to business voice services Liaise with network operations and technical support teams for escalated telephony or provisioning issues Administrative & Operational Support
Maintain accurate and up-to-date records in CRM and billing platforms Generate and manage service contracts, sales quotes, and service order documentation Assist with invoicing and contract renewals for business accounts Qualifications
2+ years’ experience in a customer service, sales support, or project coordination role (preferably in telecom or broadband) Familiarity with business internet, voice/VoIP services, and telephony terminology Strong organizational and multitasking skills with attention to detail Excellent communication and interpersonal skills Proficiency with CRM software, Microsoft Office, and Google Workspace Ability to work independently and collaboratively in a fast-paced environment Preferred Skills
Experience working with broadband service providers or managed services Familiarity with provisioning tools, VoIP platforms, or PBX systems Experience supporting small-to-medium businesses (SMBs) Pay range and compensation package
Health, Dental, and Vision Insurance Paid Time Off & Holidays Free Tuition at a local leading university Employee Discounts on Internet Services Free swag Equal Opportunity Statement
SP Broadband is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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We’re seeking a dynamic, detail-oriented
Business Customer - Service and Sales Coordinator
to join our team. This role bridges the gap between customer service, sales, and project coordination, ensuring our business clients receive timely, seamless support from initial inquiry through service activation and beyond. This role requires strong communication skills, an understanding of business-class internet and voice services, and the ability to manage multiple tasks with efficiency and professionalism. Responsibilities
Serve as a primary point of contact for business customers, responding to inquiries via phone, email, and CRM platforms Support sales representatives with lead follow-up, proposal preparation, and order processing Project Coordination
Manage customer onboarding projects, including service installations, upgrades, and account transitions Coordinate with technical and field teams to ensure timely service delivery and updates Track project timelines and proactively communicate status with internal teams and clients Maintain working knowledge of Dragonfly\'s business internet and voice (VoIP) solutions Assist customers with basic troubleshooting, account changes, and billing questions related to business voice services Liaise with network operations and technical support teams for escalated telephony or provisioning issues Administrative & Operational Support
Maintain accurate and up-to-date records in CRM and billing platforms Generate and manage service contracts, sales quotes, and service order documentation Assist with invoicing and contract renewals for business accounts Qualifications
2+ years’ experience in a customer service, sales support, or project coordination role (preferably in telecom or broadband) Familiarity with business internet, voice/VoIP services, and telephony terminology Strong organizational and multitasking skills with attention to detail Excellent communication and interpersonal skills Proficiency with CRM software, Microsoft Office, and Google Workspace Ability to work independently and collaboratively in a fast-paced environment Preferred Skills
Experience working with broadband service providers or managed services Familiarity with provisioning tools, VoIP platforms, or PBX systems Experience supporting small-to-medium businesses (SMBs) Pay range and compensation package
Health, Dental, and Vision Insurance Paid Time Off & Holidays Free Tuition at a local leading university Employee Discounts on Internet Services Free swag Equal Opportunity Statement
SP Broadband is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
#J-18808-Ljbffr