Overview
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we expanded into software and started building integrated, omnichannel solutions to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. We embedded financial services tools at the point of sale so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes—from large, enterprise-scale businesses with complex operations to new sellers and merchants who began with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We are building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
The Role Join the Square Account Management team and help merchants thrive within our ecosystem. As a Retention Account Manager, you will partner with SMB business owners across all verticals to help them rediscover the value of our platform. In this role, you will engage with merchants at critical moments in their journey, leveraging retention strategies to reduce churn and fuel long-term partnership. You will support clients as a trusted advisor, using product knowledge and negotiation to turn challenging moments into growth opportunities.
This is your chance to be a pivotal force for SMBs across the United States—guiding entrepreneurs to a path of stability, growth and scale. You will join a team that values curiosity, resilience and mutual success for clients & stakeholders. If you are energized by the power of small business and excited to shape the future of how we serve them, we would love to have you with us.
You Will
Be responsible for retaining a multi-million dollar client base
Understand SMB customer needs across all verticals
Deploy retention strategies to mitigate churn and increase contract adoption
Strategically address customer concerns and competitive threats
Help evolve our retention motion through insights on product, operational, and competitive gaps
Work with our Sales, Support, Product and Analytics teams to future proof our retention strategies
You Have
5+ years experience in Sales, Account Management, or related field
Experience discovering and closing both retention & growth opportunities
Experience successfully managing a pipeline to achieve revenue targets
Excellent negotiation & financial literacy skills
Excellent storytelling & vision setting skills
Excellent organizational, analytical, written, and verbal communication skills
Passion and knowledge about how new technologies can help better serve small and medium size businesses
We are committed to building a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these values in our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. We believe in being fair and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidential as possible.
Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.
Block takes a market-based approach to pay, and pay may vary depending on location. U.S. locations are categorized into zones based on a cost of labor index. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Zone designations and ranges:
Zone A : $52—$78 USD
Zone B : $48.38—$72.54 USD
Zone C : $45.77—$68.62 USD
Zone D : $41.62—$62.38 USD
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us here with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offerings. Check out our other benefits at Block. Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.
Privacy Policy
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Today, we are a partner to sellers of all sizes—from large, enterprise-scale businesses with complex operations to new sellers and merchants who began with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We are building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
The Role Join the Square Account Management team and help merchants thrive within our ecosystem. As a Retention Account Manager, you will partner with SMB business owners across all verticals to help them rediscover the value of our platform. In this role, you will engage with merchants at critical moments in their journey, leveraging retention strategies to reduce churn and fuel long-term partnership. You will support clients as a trusted advisor, using product knowledge and negotiation to turn challenging moments into growth opportunities.
This is your chance to be a pivotal force for SMBs across the United States—guiding entrepreneurs to a path of stability, growth and scale. You will join a team that values curiosity, resilience and mutual success for clients & stakeholders. If you are energized by the power of small business and excited to shape the future of how we serve them, we would love to have you with us.
You Will
Be responsible for retaining a multi-million dollar client base
Understand SMB customer needs across all verticals
Deploy retention strategies to mitigate churn and increase contract adoption
Strategically address customer concerns and competitive threats
Help evolve our retention motion through insights on product, operational, and competitive gaps
Work with our Sales, Support, Product and Analytics teams to future proof our retention strategies
You Have
5+ years experience in Sales, Account Management, or related field
Experience discovering and closing both retention & growth opportunities
Experience successfully managing a pipeline to achieve revenue targets
Excellent negotiation & financial literacy skills
Excellent storytelling & vision setting skills
Excellent organizational, analytical, written, and verbal communication skills
Passion and knowledge about how new technologies can help better serve small and medium size businesses
We are committed to building a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these values in our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. We believe in being fair and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidential as possible.
Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.
Block takes a market-based approach to pay, and pay may vary depending on location. U.S. locations are categorized into zones based on a cost of labor index. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Zone designations and ranges:
Zone A : $52—$78 USD
Zone B : $48.38—$72.54 USD
Zone C : $45.77—$68.62 USD
Zone D : $41.62—$62.38 USD
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us here with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offerings. Check out our other benefits at Block. Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.
Privacy Policy
#J-18808-Ljbffr