Named Account Executive, Higher Education (East)
salesforce.com, inc., New York, New York, us, 10261
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action, tech meets trust, and innovation isn't a buzzword – it's a way of life. The world of work is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of everything we do.
Role Summary As a Named Account Executive specializing in selling to Higher Education customers, you will play a critical role in establishing and nurturing strong relationships with these organizations. Your primary goal is to understand their unique requirements, demonstrate the value of Salesforce products, and assist them in achieving their mission‑critical objectives.
Key Responsibilities
Cultivate and maintain enduring relationships with Higher Education clients.
Utilize data analysis to pinpoint areas for improvement and make data‑driven recommendations.
Provide regular progress updates to management regarding client accounts.
Monitor and report on key performance metrics, including client retention and revenue growth.
Maintain a high level of client satisfaction by consistently exceeding expectations.
Work collaboratively with internal teams to devise solutions for complex challenges.
Address and resolve client issues in a timely and efficient manner.
Keep clients informed about new product features, updates, and enhancements relevant to their needs.
Identify growth opportunities within existing accounts and work toward expanding Salesforce services.
Collaborate closely with clients to formulate customized account strategies.
Educate clients on how Salesforce can empower them to streamline operations and enhance service delivery.
Stay informed about industry trends, government regulations, and competitive offerings.
Develop an in‑depth understanding of Salesforce products and solutions.
Conduct regular meetings and check‑ins to assess client satisfaction and identify areas for improvement.
Act as the primary point of contact, ensuring that client inquiries and concerns are addressed promptly.
Qualifications
7‑10+ years of quota‑carrying software or technology sales and account management experience, ideally with Higher Education customers across the West.
Worked well within a team of various partners in a matrixed environment (client directors, solution engineers, executives, etc.).
Highly driven individual with a focus on execution, a strong sense of urgency, and a belief in our mission.
Business curiosity combined with the technical ability to truly address customer data challenges and earn trust.
Solution‑selling mentality: develop a plan and solution, articulate value, and navigate the complexities of our customers to drive revenue.
Education: Degree or equivalent relevant experience required.
Benefits Salesforce offers a variety of benefits to help you live well, including time‑off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock‑purchasing program.
Typical base salary range for this position is $160,300 – $214,400 annually. In California, New York, and select cities, the base pay range is $176,350 – $235,850 per year.
Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We believe in equality for all and lead the path to inclusion. Recruiting, hiring, and promotion decisions are fair and based on merit. Compensation, benefits, and promotions are based on merit and are not influenced by race, religion, gender, disability, veteran status, or any other protected classification.
Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to shape the future and redefine what’s possible for yourself, for AI, and the world.
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Role Summary As a Named Account Executive specializing in selling to Higher Education customers, you will play a critical role in establishing and nurturing strong relationships with these organizations. Your primary goal is to understand their unique requirements, demonstrate the value of Salesforce products, and assist them in achieving their mission‑critical objectives.
Key Responsibilities
Cultivate and maintain enduring relationships with Higher Education clients.
Utilize data analysis to pinpoint areas for improvement and make data‑driven recommendations.
Provide regular progress updates to management regarding client accounts.
Monitor and report on key performance metrics, including client retention and revenue growth.
Maintain a high level of client satisfaction by consistently exceeding expectations.
Work collaboratively with internal teams to devise solutions for complex challenges.
Address and resolve client issues in a timely and efficient manner.
Keep clients informed about new product features, updates, and enhancements relevant to their needs.
Identify growth opportunities within existing accounts and work toward expanding Salesforce services.
Collaborate closely with clients to formulate customized account strategies.
Educate clients on how Salesforce can empower them to streamline operations and enhance service delivery.
Stay informed about industry trends, government regulations, and competitive offerings.
Develop an in‑depth understanding of Salesforce products and solutions.
Conduct regular meetings and check‑ins to assess client satisfaction and identify areas for improvement.
Act as the primary point of contact, ensuring that client inquiries and concerns are addressed promptly.
Qualifications
7‑10+ years of quota‑carrying software or technology sales and account management experience, ideally with Higher Education customers across the West.
Worked well within a team of various partners in a matrixed environment (client directors, solution engineers, executives, etc.).
Highly driven individual with a focus on execution, a strong sense of urgency, and a belief in our mission.
Business curiosity combined with the technical ability to truly address customer data challenges and earn trust.
Solution‑selling mentality: develop a plan and solution, articulate value, and navigate the complexities of our customers to drive revenue.
Education: Degree or equivalent relevant experience required.
Benefits Salesforce offers a variety of benefits to help you live well, including time‑off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock‑purchasing program.
Typical base salary range for this position is $160,300 – $214,400 annually. In California, New York, and select cities, the base pay range is $176,350 – $235,850 per year.
Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We believe in equality for all and lead the path to inclusion. Recruiting, hiring, and promotion decisions are fair and based on merit. Compensation, benefits, and promotions are based on merit and are not influenced by race, religion, gender, disability, veteran status, or any other protected classification.
Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to shape the future and redefine what’s possible for yourself, for AI, and the world.
#J-18808-Ljbffr