Strategic Alliances & Partnerships Lead
Decagon, San Francisco, California, United States, 94199
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Chime, Oura Health, 1-800-FLOWERS.COM, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just get it done, Invent what customers want, Winner’s mindset, and The Polymath Principle — shape how we work and grow as a team.
About The Team The Partnerships team is a new team at Decagon that will focus on driving product, revenue, and ecosystem growth through technology, solutions, channel, cloud, and AI partnerships. As one of our first team members, you’ll be responsible for setting strategy, building programs and process, and driving execution to accelerate customer outcomes.
About The Role Decagon is looking for a
Strategic Alliances & Partnerships Lead,
a founding member of our Partnerships team who will build and own relationships with major cloud providers, market-leading generative AI players, and strategic technology partners. In this role, you will bring your skills in commercial negotiation, program design, and joint go-to-market planning to drive commercial and customer outcomes with strategic partners. The ideal candidate brings experience building strong cloud, technology, and AI partnerships in a fast-paced, high-growth environment. You will work with the Director of Partnerships to:
Launch and grow marketplace and co-sell programs with cloud marketplaces
Lead commercial negotiations with partners to drive win/win scenarios and grow our partner business
Grow partner sourced SQLs, pipeline, and closed won repeatable revenue across the ecosystem
Establish and build alliances with leading AI and technology companies/labs to co-develop integrations, research collaborations, and joint proof-of-concepts
Develop and launch partner enablement initiatives, including training paths, go-to-market plays, and shared marketing assets
Influence product roadmaps by incorporating partner feedback, ensuring Decagon’s platform aligns with evolving AI and cloud ecosystem trends
Represent Decagon at industry conferences, joint partner events, and ecosystem roundtables where needed
Collaborate cross-functionally with Legal, Sales, Solutions Engineering, Product, Engineering, and Marketing to ensure partner performance and alignment with Decagon’s revenue strategy
You may be a good fit if you have
7+ years of experience in partnerships, business development, or channel partnerships at high-growth SaaS or AI companies
Deep experience working with cloud/hyperscaler partners and market-leading AI companies
Know how to build partner programs from the ground up and launched successful co-sell motions with partner companies
Strong executive presence and demonstrated ability to influence senior stakeholders
Excellent organizational, communication, and relationship management skills and can represent Decagon in the ecosystem
Even better if you
Early/foundational partnerships team hire
Comfort building partnership programs and motions 0 → 1
Are an out-of-the-box thinker and bring an entrepreneurial spirit to your partnerships work
Understand technical concepts like AI/ML and cloud architectures and have demonstrated successful partnership with Product and Engineering
Benefits
Health, dental, and vision insurance
Take what you need vacation policy
Career growth opportunities within a fast-growing AI company
Compensation Range: $220K - $295K
#J-18808-Ljbffr
About The Team The Partnerships team is a new team at Decagon that will focus on driving product, revenue, and ecosystem growth through technology, solutions, channel, cloud, and AI partnerships. As one of our first team members, you’ll be responsible for setting strategy, building programs and process, and driving execution to accelerate customer outcomes.
About The Role Decagon is looking for a
Strategic Alliances & Partnerships Lead,
a founding member of our Partnerships team who will build and own relationships with major cloud providers, market-leading generative AI players, and strategic technology partners. In this role, you will bring your skills in commercial negotiation, program design, and joint go-to-market planning to drive commercial and customer outcomes with strategic partners. The ideal candidate brings experience building strong cloud, technology, and AI partnerships in a fast-paced, high-growth environment. You will work with the Director of Partnerships to:
Launch and grow marketplace and co-sell programs with cloud marketplaces
Lead commercial negotiations with partners to drive win/win scenarios and grow our partner business
Grow partner sourced SQLs, pipeline, and closed won repeatable revenue across the ecosystem
Establish and build alliances with leading AI and technology companies/labs to co-develop integrations, research collaborations, and joint proof-of-concepts
Develop and launch partner enablement initiatives, including training paths, go-to-market plays, and shared marketing assets
Influence product roadmaps by incorporating partner feedback, ensuring Decagon’s platform aligns with evolving AI and cloud ecosystem trends
Represent Decagon at industry conferences, joint partner events, and ecosystem roundtables where needed
Collaborate cross-functionally with Legal, Sales, Solutions Engineering, Product, Engineering, and Marketing to ensure partner performance and alignment with Decagon’s revenue strategy
You may be a good fit if you have
7+ years of experience in partnerships, business development, or channel partnerships at high-growth SaaS or AI companies
Deep experience working with cloud/hyperscaler partners and market-leading AI companies
Know how to build partner programs from the ground up and launched successful co-sell motions with partner companies
Strong executive presence and demonstrated ability to influence senior stakeholders
Excellent organizational, communication, and relationship management skills and can represent Decagon in the ecosystem
Even better if you
Early/foundational partnerships team hire
Comfort building partnership programs and motions 0 → 1
Are an out-of-the-box thinker and bring an entrepreneurial spirit to your partnerships work
Understand technical concepts like AI/ML and cloud architectures and have demonstrated successful partnership with Product and Engineering
Benefits
Health, dental, and vision insurance
Take what you need vacation policy
Career growth opportunities within a fast-growing AI company
Compensation Range: $220K - $295K
#J-18808-Ljbffr