Customer Relations Specialist I
City of Boynton Beach, Boynton Beach, Florida, United States, 33435
Role Summary
The purpose of this classification is to deliver front‑line customer service for billing and collection activities for various utilities. Employees are eligible for noncompetitive career path advancement to Customer Relations Specialist II after meeting established requirements. Responsibilities
Greet the public professionally, listen actively and resolve customer requests and complaints regarding utility services. Establish and maintain effective relationships with employees, supervisors, city officials and the public. Review customer accounts, file documents, distribute billing mail, service‑related requests and work orders daily. Handle customer inquiries according to company guidelines and policies. Maintain and update billing system records. Prepare utility accounts for monthly billing, analyze reports for exceptions and take corrective action. Perform other assigned duties. Required Knowledge, Skills & Abilities
High School diploma or equivalent. Four years of customer service experience, especially in call centers. Excellent communication and telephone skills. Computer proficiency: printers, copiers, multi‑line telephones and office software. Preferred Qualifications
Experience with the Central Square governmental sector CIS Module and meter‑reading database. Associate degree in public administration, business management, communications or a related field. Career Path Advancement
Current and new employees may be considered for progression into a higher Customer Relations Specialist level based on meeting the minimum qualifications, completing required training and maintaining a valid State of Florida driver’s license. Two years of experience in the Customer Relations Specialist I position and 100% proficiency in General and Primary Function area KSAs are required for advancement to Customer Relations Specialist II. Equal Opportunity Employer
The City of Boynton Beach, Florida, is an Equal Opportunity Employer and affirmative action employer. All applicants receive consideration for employment without regard to race, color, religion, gender, marital status, sexual orientation, national origin, age, disability or any other protected classification as defined by applicable law. Americans with Disabilities Act (ADA)
Under the ADA, qualified individuals with disabilities are protected from employment discrimination. The City will provide reasonable accommodations and encourages prospective and current employees to discuss potential accommodations with the employer.
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The purpose of this classification is to deliver front‑line customer service for billing and collection activities for various utilities. Employees are eligible for noncompetitive career path advancement to Customer Relations Specialist II after meeting established requirements. Responsibilities
Greet the public professionally, listen actively and resolve customer requests and complaints regarding utility services. Establish and maintain effective relationships with employees, supervisors, city officials and the public. Review customer accounts, file documents, distribute billing mail, service‑related requests and work orders daily. Handle customer inquiries according to company guidelines and policies. Maintain and update billing system records. Prepare utility accounts for monthly billing, analyze reports for exceptions and take corrective action. Perform other assigned duties. Required Knowledge, Skills & Abilities
High School diploma or equivalent. Four years of customer service experience, especially in call centers. Excellent communication and telephone skills. Computer proficiency: printers, copiers, multi‑line telephones and office software. Preferred Qualifications
Experience with the Central Square governmental sector CIS Module and meter‑reading database. Associate degree in public administration, business management, communications or a related field. Career Path Advancement
Current and new employees may be considered for progression into a higher Customer Relations Specialist level based on meeting the minimum qualifications, completing required training and maintaining a valid State of Florida driver’s license. Two years of experience in the Customer Relations Specialist I position and 100% proficiency in General and Primary Function area KSAs are required for advancement to Customer Relations Specialist II. Equal Opportunity Employer
The City of Boynton Beach, Florida, is an Equal Opportunity Employer and affirmative action employer. All applicants receive consideration for employment without regard to race, color, religion, gender, marital status, sexual orientation, national origin, age, disability or any other protected classification as defined by applicable law. Americans with Disabilities Act (ADA)
Under the ADA, qualified individuals with disabilities are protected from employment discrimination. The City will provide reasonable accommodations and encourages prospective and current employees to discuss potential accommodations with the employer.
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