Senior Account Relations Coordinator
American Fidelity, Nashville, Tennessee, United States, 37247
The Senior Account Relations Coordinator (SARC) is responsible for building and maintaining strong relationships with and providing dedicated support and issue resolution to VIP and high-profile employer groups within an assigned territory, with specialized focus on billing and customer service. The SARC acts as a liaison between employer groups and key internal departments to ensure a positive experience year-round, providing solutions that meet customer needs, improving account retention and maintaining business goals. The SARC offers training and support to both internal and external customers related to administrative processes, tools and services, in order to maximize understanding and utilization by our customers and field staff.
Responsibilities
Build and maintain strong relationships with VIP and high-profile employer groups within an assigned territory, focusing on billing and customer service.
Serve as a liaison between employer groups and internal departments to ensure a positive year-round experience, provide solutions that meet customer needs, improve account retention, and support business goals.
Provide training and support to internal and external customers related to administrative processes, tools and services to maximize understanding and utilization by customers and field staff.
Qualifications
Excellent customer service skills
Advanced analytical skills
Advanced proficiency with PC Windows-based software including Microsoft Office applications
Advanced knowledge of systems related to enrollment, group setup and billing, including OIPA, Alegeus, Mainframe, OnBase, Afenroll
Easily adapts to new software technology applications
Strong organizational skills with attention to detail
Outstanding oral and written communication skills
Ability to communicate with all levels of leadership
Proven ability to multi-task
Excellent interpersonal skills
Ability to work well in a team environment
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Responsibilities
Build and maintain strong relationships with VIP and high-profile employer groups within an assigned territory, focusing on billing and customer service.
Serve as a liaison between employer groups and internal departments to ensure a positive year-round experience, provide solutions that meet customer needs, improve account retention, and support business goals.
Provide training and support to internal and external customers related to administrative processes, tools and services to maximize understanding and utilization by customers and field staff.
Qualifications
Excellent customer service skills
Advanced analytical skills
Advanced proficiency with PC Windows-based software including Microsoft Office applications
Advanced knowledge of systems related to enrollment, group setup and billing, including OIPA, Alegeus, Mainframe, OnBase, Afenroll
Easily adapts to new software technology applications
Strong organizational skills with attention to detail
Outstanding oral and written communication skills
Ability to communicate with all levels of leadership
Proven ability to multi-task
Excellent interpersonal skills
Ability to work well in a team environment
#J-18808-Ljbffr