Senior Associate, Product Management - Outbound Correspondence Platform (US Card
Capital One, Richmond, Virginia, United States, 23214
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.
We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.
Overview The US Card Outbound Correspondence platform is at the heart of delivering critical communications, from the credit cards in our customers' wallets to their essential statements and letters. We build the cutting-edge platform capabilities that ensure these billions of pieces of correspondence are produced and delivered seamlessly. As a Product Manager on our Outbound Correspondence team, you will own the complete product lifecycle, from ideation to development and launch, driving the core technology that powers our Credit Card Statements generation and production. You will collaborate across Software Engineers and Architects, as well as partners in Supply Chain, Operations, and various business stakeholders. Your mission is to understand internal and external customer needs and translate them into innovative capabilities that optimize and transform Statements production.
We seek a visionary Product Manager who blends robust product management expertise with a strong understanding of data systems, processing, and user needs. Your ability to navigate complex stakeholder landscapes and demonstrate matrixed leadership across internal and external partners will be crucial to your success.
Responsibilities
Own the full product lifecycle for the Outbound Correspondence platform from ideation to launch.
Collaborate with Software Engineers, Architects, Supply Chain, Operations, and business stakeholders to deliver capabilities that power credit card statements production.
Translate internal and external customer needs into innovative features and capabilities.
What you’ll learn and grow
Human Centered
Collaborate with tech teams to build acceptance criteria and identify when additional research is needed to define future feature design.
Break down business epics into features and user stories, driving the team toward minimal viable product (MVP) for feature testing.
Business Focused
Use hypothesis-driven assessment of data to ensure products deliver real business value.
Own and prioritize feature development roadmaps and manage risk through appropriate processes.
Technology Driven
Work autonomously in an agile environment to research and develop features using new and evolving technology.
Collaborate with designers, technologists, data scientists, and SMEs to build cutting-edge solutions for customers.
Deliver well-managed product platforms by understanding technology trends and architecture strategy.
Transformational Leadership
Participate in horizontal forums to build trusted relationships with tech teams, designers, stakeholders, and partner teams.
Articulate a concise product roadmap that delivers business value and shares it with stakeholders, elevating team results.
We want you if you are:
Intellectually Curious . You ask why, explore, and thrive in ambiguity with a hunger to learn and tackle new challenges.
Communicator & Influencer . You can clearly explain complex ideas to diverse audiences and rally teammates to work toward priorities.
Do-er . You’re action-oriented, can navigate roadblocks, stay organized, multitask, and prioritize effectively.
Passionate & Customer Focused . You care about growing others, shipping products, and connecting with customers to understand needs.
Learner . You seek to learn new things with humility and ask for help when needed.
Team Player . You work well with diverse people, putting the team first and building lasting relationships.
Qualifications
Basic Qualifications
Bachelor’s degree or military experience
At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering
Preferred Qualifications
Bachelor’s degree in computer science or engineering
1+ years translating business strategy or analysis into consumer-facing digital products
1+ years of experience working on core product platforms powering digital experiences
1+ years working with cross-functional teams as a product owner in an agile development process
Compensation and Benefits The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated. Cap One does not sponsor for this role. Locations and ranges: Chicago, IL: $101,100 - $115,400; McLean, VA: $111,200 - $126,900; New York, NY: $121,300 - $138,400; Richmond, VA: $101,100 - $115,400. For other locations, pay is as per location. This role may be eligible for performance-based incentives, including cash bonuses or long-term incentives. Capital One offers a comprehensive benefits package. Eligibility varies by status and level.
Other
- This role is expected to accept applications for a minimum of 5 business days. No agencies. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination. Capital One may consider applicants with criminal history in accordance with applicable laws. For accommodations, contact Recruiting at 1-800-304-9102 or RecruitingAccommodation@capitalone.com. For recruiting process questions, email Careers@capitalone.com. Capital One does not guarantee third-party products or services. Capital One Financial is made up of several entities (Canada, UK, Philippines).
Capital One does not sponsor for this position and is an equal opportunity employer (EOE). Eligibility varies. This job description is intended to provide a representative overview of the job; responsibilities may change without notice.
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We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.
Overview The US Card Outbound Correspondence platform is at the heart of delivering critical communications, from the credit cards in our customers' wallets to their essential statements and letters. We build the cutting-edge platform capabilities that ensure these billions of pieces of correspondence are produced and delivered seamlessly. As a Product Manager on our Outbound Correspondence team, you will own the complete product lifecycle, from ideation to development and launch, driving the core technology that powers our Credit Card Statements generation and production. You will collaborate across Software Engineers and Architects, as well as partners in Supply Chain, Operations, and various business stakeholders. Your mission is to understand internal and external customer needs and translate them into innovative capabilities that optimize and transform Statements production.
We seek a visionary Product Manager who blends robust product management expertise with a strong understanding of data systems, processing, and user needs. Your ability to navigate complex stakeholder landscapes and demonstrate matrixed leadership across internal and external partners will be crucial to your success.
Responsibilities
Own the full product lifecycle for the Outbound Correspondence platform from ideation to launch.
Collaborate with Software Engineers, Architects, Supply Chain, Operations, and business stakeholders to deliver capabilities that power credit card statements production.
Translate internal and external customer needs into innovative features and capabilities.
What you’ll learn and grow
Human Centered
Collaborate with tech teams to build acceptance criteria and identify when additional research is needed to define future feature design.
Break down business epics into features and user stories, driving the team toward minimal viable product (MVP) for feature testing.
Business Focused
Use hypothesis-driven assessment of data to ensure products deliver real business value.
Own and prioritize feature development roadmaps and manage risk through appropriate processes.
Technology Driven
Work autonomously in an agile environment to research and develop features using new and evolving technology.
Collaborate with designers, technologists, data scientists, and SMEs to build cutting-edge solutions for customers.
Deliver well-managed product platforms by understanding technology trends and architecture strategy.
Transformational Leadership
Participate in horizontal forums to build trusted relationships with tech teams, designers, stakeholders, and partner teams.
Articulate a concise product roadmap that delivers business value and shares it with stakeholders, elevating team results.
We want you if you are:
Intellectually Curious . You ask why, explore, and thrive in ambiguity with a hunger to learn and tackle new challenges.
Communicator & Influencer . You can clearly explain complex ideas to diverse audiences and rally teammates to work toward priorities.
Do-er . You’re action-oriented, can navigate roadblocks, stay organized, multitask, and prioritize effectively.
Passionate & Customer Focused . You care about growing others, shipping products, and connecting with customers to understand needs.
Learner . You seek to learn new things with humility and ask for help when needed.
Team Player . You work well with diverse people, putting the team first and building lasting relationships.
Qualifications
Basic Qualifications
Bachelor’s degree or military experience
At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering
Preferred Qualifications
Bachelor’s degree in computer science or engineering
1+ years translating business strategy or analysis into consumer-facing digital products
1+ years of experience working on core product platforms powering digital experiences
1+ years working with cross-functional teams as a product owner in an agile development process
Compensation and Benefits The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated. Cap One does not sponsor for this role. Locations and ranges: Chicago, IL: $101,100 - $115,400; McLean, VA: $111,200 - $126,900; New York, NY: $121,300 - $138,400; Richmond, VA: $101,100 - $115,400. For other locations, pay is as per location. This role may be eligible for performance-based incentives, including cash bonuses or long-term incentives. Capital One offers a comprehensive benefits package. Eligibility varies by status and level.
Other
- This role is expected to accept applications for a minimum of 5 business days. No agencies. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination. Capital One may consider applicants with criminal history in accordance with applicable laws. For accommodations, contact Recruiting at 1-800-304-9102 or RecruitingAccommodation@capitalone.com. For recruiting process questions, email Careers@capitalone.com. Capital One does not guarantee third-party products or services. Capital One Financial is made up of several entities (Canada, UK, Philippines).
Capital One does not sponsor for this position and is an equal opportunity employer (EOE). Eligibility varies. This job description is intended to provide a representative overview of the job; responsibilities may change without notice.
#J-18808-Ljbffr