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Overview This role is in support of Cencora's freight and logistics management service in the US marketed through our Triose business.
Job title:
Account Manager (primary point of contact for assigned large strategic health system customers)
The Account Manager is responsible for developing, maintaining long-lasting and profitable relationships with large strategic health system customers. This position will act as the primary point of contact for the assigned customers, understanding customer needs, strategic initiatives, issue resolution, and delivering a positive customer experience. The role partners with the Health Systems and Specialty Services sales team and internal stakeholders to ensure issue resolution and service is achieved at the customer level, focusing on value realization, retention, satisfaction, operational/solution adoption, and utilization to achieve operational excellence within the managed customer base.
Primary Duties And Responsibilities
Develop and sustain long-term customer relationships while engaging customers at all levels, including senior levels of the customer’s organization, to drive an optimal customer experience.
Operationalize customer servicing requirements including serving as a point of escalation.
Understand customer-specific nuances and ensure internal teams have knowledge needed to drive alignment between the customer and internal Cencora stakeholders to effectively service the customer.
Plan, execute, problem solve and monitor initiatives that impact internal Cencora functional teams and/or external customers (e.g., onboarding/offboarding, conversion activities, and process/policy/technology changes).
Proactively identify best practices/initiatives to scale or apply to other Health System owned customers to drive growth and improve customer experience.
Evaluate interaction trends and proactively develop and implement improvement programs.
Develop and maintain customer-specific documentation to support account management (e.g., operations manuals, account profiles, customer contacts).
Ensure customers are aware of changes to offerings related to processes and procedures, including operation and business management changes.
Develop, lead, and drive operational solutions to customers; solicit feedback and actionable inputs internally/externally based on the initiative (e.g., ABCOrder, ISO, Cart Optimization, Tote Consolidation).
Collaborate with other teams to develop Health System specific initiatives; identify potential risks; develop and implement strategies to mitigate risks; manage issue resolution.
Prepare and participate in comprehensive customer quarterly business reviews in partnership with sales, providing financials, initiative milestones and service metrics.
Communicate effectively with internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate initiatives/milestones.
Provide back-up coverage to support team members when they are out of the office.
Willingness to travel (including overnight travel) as required to effectively manage geographic territory; travel to events such as conferences, national and regional sales meetings as required.
Performs related duties as assigned.
Experience And Educational Requirements Requires broad training in fields such as business administration, project/program management, healthcare management, accounting, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four-year bachelor’s degree or requires three-five plus years of directly related and progressively responsible experience.
Minimum Skills, Knowledge And Ability Requirements
Healthcare and/or Logistics experience preferred
Experience in region account planning and execution required
Strong verbal and written communication, strategic planning, and project management skills
Ability to communicate effectively both orally and in writing; able to present information professionally and effectively to customers, associates, and management.
Analytical and process-oriented mindset
Comfortable working across multiple departments in a deadline-driven environment
Active team player, self-starter, and multitasker who can quickly adjust priorities
Strong customer service skills to courteously interact with customers and ensure a positive experience
Demonstrated consultative skills and ability to facilitate groups to consensus; ability to create trust and confidence quickly
Demonstrates a proactive “can do” attitude
Excellent follow-through skills
Demonstrated project management skills, including leading, managing, and supporting multiple projects with diverse scope in a cross-functional environment
Experience in organizing, planning, and executing projects from vision through implementation
Strong interpersonal skills: ability to develop and maintain collaborative working and business relationships
What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we provide a comprehensive suite of benefits focused on physical, emotional, financial, and social wellness. This includes support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. We offer training programs, professional development resources, mentorship programs, employee resource groups, volunteer activities, and more. For details, visit https://www.virtualfairhub.com/cencora
Full time
Salary $74,000 - 105,820
Note: Salary ranges may vary by locale.
Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.
Affiliated Companies: Triose, Inc.
#J-18808-Ljbffr
Overview This role is in support of Cencora's freight and logistics management service in the US marketed through our Triose business.
Job title:
Account Manager (primary point of contact for assigned large strategic health system customers)
The Account Manager is responsible for developing, maintaining long-lasting and profitable relationships with large strategic health system customers. This position will act as the primary point of contact for the assigned customers, understanding customer needs, strategic initiatives, issue resolution, and delivering a positive customer experience. The role partners with the Health Systems and Specialty Services sales team and internal stakeholders to ensure issue resolution and service is achieved at the customer level, focusing on value realization, retention, satisfaction, operational/solution adoption, and utilization to achieve operational excellence within the managed customer base.
Primary Duties And Responsibilities
Develop and sustain long-term customer relationships while engaging customers at all levels, including senior levels of the customer’s organization, to drive an optimal customer experience.
Operationalize customer servicing requirements including serving as a point of escalation.
Understand customer-specific nuances and ensure internal teams have knowledge needed to drive alignment between the customer and internal Cencora stakeholders to effectively service the customer.
Plan, execute, problem solve and monitor initiatives that impact internal Cencora functional teams and/or external customers (e.g., onboarding/offboarding, conversion activities, and process/policy/technology changes).
Proactively identify best practices/initiatives to scale or apply to other Health System owned customers to drive growth and improve customer experience.
Evaluate interaction trends and proactively develop and implement improvement programs.
Develop and maintain customer-specific documentation to support account management (e.g., operations manuals, account profiles, customer contacts).
Ensure customers are aware of changes to offerings related to processes and procedures, including operation and business management changes.
Develop, lead, and drive operational solutions to customers; solicit feedback and actionable inputs internally/externally based on the initiative (e.g., ABCOrder, ISO, Cart Optimization, Tote Consolidation).
Collaborate with other teams to develop Health System specific initiatives; identify potential risks; develop and implement strategies to mitigate risks; manage issue resolution.
Prepare and participate in comprehensive customer quarterly business reviews in partnership with sales, providing financials, initiative milestones and service metrics.
Communicate effectively with internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate initiatives/milestones.
Provide back-up coverage to support team members when they are out of the office.
Willingness to travel (including overnight travel) as required to effectively manage geographic territory; travel to events such as conferences, national and regional sales meetings as required.
Performs related duties as assigned.
Experience And Educational Requirements Requires broad training in fields such as business administration, project/program management, healthcare management, accounting, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four-year bachelor’s degree or requires three-five plus years of directly related and progressively responsible experience.
Minimum Skills, Knowledge And Ability Requirements
Healthcare and/or Logistics experience preferred
Experience in region account planning and execution required
Strong verbal and written communication, strategic planning, and project management skills
Ability to communicate effectively both orally and in writing; able to present information professionally and effectively to customers, associates, and management.
Analytical and process-oriented mindset
Comfortable working across multiple departments in a deadline-driven environment
Active team player, self-starter, and multitasker who can quickly adjust priorities
Strong customer service skills to courteously interact with customers and ensure a positive experience
Demonstrated consultative skills and ability to facilitate groups to consensus; ability to create trust and confidence quickly
Demonstrates a proactive “can do” attitude
Excellent follow-through skills
Demonstrated project management skills, including leading, managing, and supporting multiple projects with diverse scope in a cross-functional environment
Experience in organizing, planning, and executing projects from vision through implementation
Strong interpersonal skills: ability to develop and maintain collaborative working and business relationships
What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we provide a comprehensive suite of benefits focused on physical, emotional, financial, and social wellness. This includes support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. We offer training programs, professional development resources, mentorship programs, employee resource groups, volunteer activities, and more. For details, visit https://www.virtualfairhub.com/cencora
Full time
Salary $74,000 - 105,820
Note: Salary ranges may vary by locale.
Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.
Affiliated Companies: Triose, Inc.
#J-18808-Ljbffr