Field Account Manager - Memphis/Louisiana
Baton Rouge, LA; Memphis, TN; New Orleans, LA
About us
At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.
The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.
Our values
Win as One. Delight Customers. Deliver Great Outcomes.
About the role
As a
Field Account Manager (FAM) , you will serve as a software sales expert within a defined territory. You will own a transactional book of business, focusing specifically on
software adoption, advanced feature utilization, and revenue expansion
across our established merchant base.
This is a field-based, customer-facing role that requires regular in-person engagement to drive software retention and expansion. You will be responsible for consistent quota attainment through high-volume sales motions, positioning ShipStation’s technical capabilities as the primary driver for merchant success.
Why You Should Apply :
Join a scaled, profitable SaaS platform with strong market momentum : ShipStation powers millions of merchants globally and partners with the largest carriers and e-commerce platforms. This is a stable, market-leading product with real customer demand.
You grow revenue by adding value, not pushing transactions : Instead of chasing cold deals, you drive expansion by helping customers adopt advanced features, improve workflows, and operate more efficiently. This consultative, adoption-led sales model leads to stronger customer relationships, higher retention, and more sustainable earnings potential.
Visible customer impact : You’ll partner closely with senior customer stakeholders and manage accounts end-to-end; your work directly drives measurable revenue growth, giving you clear visibility into your impact.
Sales Perks:
Fully Paid Annual International President's Club Trip (Auctane Employee Plus One)
Exciting and Motivating Annual Global Revenue Kick Off Week at HQ in Austin, TX
Requirements:
Location:
Candidates must be domiciled within assigned territory
(Memphis, TN or Baton Rouge, LA or New Orleans, LA)
Travel:
Travel within the territory is required for in-person customer engagement, 4 days per week.
Collaboration:
Ability to partner closely with Implementation and Product teams to ensure consistent execution and product fit.
About the team
Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.
We operate with
accountability, urgency, and customer-first decision-making , valuing disciplined execution and continuous improvement in how we serve our partners.
What will you be doing?
Drive Expansion Revenue:
Grow revenue within an assigned book of merchants by increasing product adoption, upgrading software plans, and expanding usage of advanced ShipStation features.
Consultative Feature Sales:
Use MEDDPICC sales methodology to identify and cross-sell underutilized software capabilities and consult with merchants on how to leverage ShipStation’s tools to optimize their workflows.
Execute an Adoption-Led Sales Motion:
Use data, usage signals, and discovery conversations to identify underutilized features and integrations, then position those capabilities as solutions to real business challenges.
Manage a High-Volume Book of Business:
Own and prioritize a large portfolio of active customers, balancing proactive outreach, renewals, and expansion opportunities to maximize long-term account value.
Quota Attainment:
Consistently meet or exceed quarterly sales quotas through repeatable software sales motions.
Carrier Integration & Volume:
Support carrier growth initiatives by ensuring merchants are effectively using software integrations to unlock incremental shipping volume.
Strategic Forecasting:
Maintain an accurate pipeline and forecast reporting for your territory, ensuring transparency in software adoption trends.
Channel Management : Drive new logo sales through co-selling motion with carrier partners. Build rapport with channel partners through education and collaborative sales efforts.
What are we looking for?
Expansion & Account Growth Selling:
2-3 years of demonstrated ability to grow a book of business through upsell, cross-sell, renewals, and increased product adoption.
Consultative SaaS Selling:
Experience translating software capabilities into tangible business outcomes for SMB and mid-market customers, positioning the platform as a strategic operational tool.
Technical & E-commerce Fluency:
Strong working knowledge of SaaS platforms, API-driven workflows, and e-commerce ecosystems (e.g., Amazon, Shopify), with the ability to guide merchants on integrations and automation.
Adoption Strategy:
Proven experience in driving "stickiness" within a platform by increasing user engagement with advanced features.
Execution-Focused:
A disciplined approach to managing a high-volume territory with a focus on fast time-to-value for customers.
What will make you stand out?
Top performance in prior role(s).
What do we offer?
Take the reins of your time off with our Flex Time Off policy – because work-life balance should always be in your hands!
We offer 12 paid holidays for all of our US employees!
401k employer matching program – because your future deserves a friendly boost!
⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements.
Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans.
Employee Assistance Program. We offer up to 8 free mental health sessions.
We offer gym discounts to help you stay fit and healthy!
We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way.
Employee Referral Program! We reward employees helping us find top talent!
An inclusive and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive.
Attractive HQ in the heart of central Austin, Texas.
Additional Position Duties:
(The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)
Sit for prolonged periods of time
Utilize wrist and hands for a prolonged period of time
Stand for short periods
Speaking and conversing with others
Lift up to 25lbs without assistance up to chest height
Equal Opportunity Employer/Veterans/Disabled
If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.
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Accepted file types: pdf, doc, docx, txt, rtf
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Accepted file types: pdf, doc, docx, txt, rtf
Education
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Degree Select...
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Please provide your Primary Home Address. *
Please provide your Primary Home Address.
Have you ever worked for our company in the past? * Select...
Do you have any relatives employed at the company? * Select...
If applicable, please list the Full Name of the relative who works for the company. (We are not asking for relationship type.)
Do you have legal authorization to work in the United States? * Select...
Will you now or in the future require work visa sponsorship (e.g.H-1B, TN, E-3, F-1 Stem Eligible) for employment? * Select...
If applicable, what type of sponsorship will you require now or in the future? (Optional and Voluntary) Select...
I am a California resident and acknowledge the CPRA notice.
I am not a California Resident.
For California Residents; please read the following notice in its entirety. Find the CPRA Notice here.
This role involves regular in-person customer engagement. How many years of experience do you have in field sales or field-based account management? *
Do you live any of the following Metro areas: Memphis, TN; Baton Rouge, LA or New Orleans, LA? * Select...
What is your desired salary range (all in)? *
Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.
As set forth in Auctane ’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Select...
Voluntary Self-Identification of Disability Form CC-305
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Expires 04/30/2026
Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .
How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury
Disability Status Select...
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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About us
At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.
The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.
Our values
Win as One. Delight Customers. Deliver Great Outcomes.
About the role
As a
Field Account Manager (FAM) , you will serve as a software sales expert within a defined territory. You will own a transactional book of business, focusing specifically on
software adoption, advanced feature utilization, and revenue expansion
across our established merchant base.
This is a field-based, customer-facing role that requires regular in-person engagement to drive software retention and expansion. You will be responsible for consistent quota attainment through high-volume sales motions, positioning ShipStation’s technical capabilities as the primary driver for merchant success.
Why You Should Apply :
Join a scaled, profitable SaaS platform with strong market momentum : ShipStation powers millions of merchants globally and partners with the largest carriers and e-commerce platforms. This is a stable, market-leading product with real customer demand.
You grow revenue by adding value, not pushing transactions : Instead of chasing cold deals, you drive expansion by helping customers adopt advanced features, improve workflows, and operate more efficiently. This consultative, adoption-led sales model leads to stronger customer relationships, higher retention, and more sustainable earnings potential.
Visible customer impact : You’ll partner closely with senior customer stakeholders and manage accounts end-to-end; your work directly drives measurable revenue growth, giving you clear visibility into your impact.
Sales Perks:
Fully Paid Annual International President's Club Trip (Auctane Employee Plus One)
Exciting and Motivating Annual Global Revenue Kick Off Week at HQ in Austin, TX
Requirements:
Location:
Candidates must be domiciled within assigned territory
(Memphis, TN or Baton Rouge, LA or New Orleans, LA)
Travel:
Travel within the territory is required for in-person customer engagement, 4 days per week.
Collaboration:
Ability to partner closely with Implementation and Product teams to ensure consistent execution and product fit.
About the team
Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.
We operate with
accountability, urgency, and customer-first decision-making , valuing disciplined execution and continuous improvement in how we serve our partners.
What will you be doing?
Drive Expansion Revenue:
Grow revenue within an assigned book of merchants by increasing product adoption, upgrading software plans, and expanding usage of advanced ShipStation features.
Consultative Feature Sales:
Use MEDDPICC sales methodology to identify and cross-sell underutilized software capabilities and consult with merchants on how to leverage ShipStation’s tools to optimize their workflows.
Execute an Adoption-Led Sales Motion:
Use data, usage signals, and discovery conversations to identify underutilized features and integrations, then position those capabilities as solutions to real business challenges.
Manage a High-Volume Book of Business:
Own and prioritize a large portfolio of active customers, balancing proactive outreach, renewals, and expansion opportunities to maximize long-term account value.
Quota Attainment:
Consistently meet or exceed quarterly sales quotas through repeatable software sales motions.
Carrier Integration & Volume:
Support carrier growth initiatives by ensuring merchants are effectively using software integrations to unlock incremental shipping volume.
Strategic Forecasting:
Maintain an accurate pipeline and forecast reporting for your territory, ensuring transparency in software adoption trends.
Channel Management : Drive new logo sales through co-selling motion with carrier partners. Build rapport with channel partners through education and collaborative sales efforts.
What are we looking for?
Expansion & Account Growth Selling:
2-3 years of demonstrated ability to grow a book of business through upsell, cross-sell, renewals, and increased product adoption.
Consultative SaaS Selling:
Experience translating software capabilities into tangible business outcomes for SMB and mid-market customers, positioning the platform as a strategic operational tool.
Technical & E-commerce Fluency:
Strong working knowledge of SaaS platforms, API-driven workflows, and e-commerce ecosystems (e.g., Amazon, Shopify), with the ability to guide merchants on integrations and automation.
Adoption Strategy:
Proven experience in driving "stickiness" within a platform by increasing user engagement with advanced features.
Execution-Focused:
A disciplined approach to managing a high-volume territory with a focus on fast time-to-value for customers.
What will make you stand out?
Top performance in prior role(s).
What do we offer?
Take the reins of your time off with our Flex Time Off policy – because work-life balance should always be in your hands!
We offer 12 paid holidays for all of our US employees!
401k employer matching program – because your future deserves a friendly boost!
⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements.
Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans.
Employee Assistance Program. We offer up to 8 free mental health sessions.
We offer gym discounts to help you stay fit and healthy!
We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way.
Employee Referral Program! We reward employees helping us find top talent!
An inclusive and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive.
Attractive HQ in the heart of central Austin, Texas.
Additional Position Duties:
(The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)
Sit for prolonged periods of time
Utilize wrist and hands for a prolonged period of time
Stand for short periods
Speaking and conversing with others
Lift up to 25lbs without assistance up to chest height
Equal Opportunity Employer/Veterans/Disabled
If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.
Create a Job Alert
Interested in building your career at Auctane ? Get future opportunities sent straight to your email.
Apply for this job *
indicates a required field
First Name *
Last Name *
Preferred First Name
Email *
Phone
Country *
Phone *
Resume/CV
Enter manually
Accepted file types: pdf, doc, docx, txt, rtf
Enter manually
Accepted file types: pdf, doc, docx, txt, rtf
Education
School Select...
Degree Select...
Website
LinkedIn Profile
Please provide your Primary Home Address. *
Please provide your Primary Home Address.
Have you ever worked for our company in the past? * Select...
Do you have any relatives employed at the company? * Select...
If applicable, please list the Full Name of the relative who works for the company. (We are not asking for relationship type.)
Do you have legal authorization to work in the United States? * Select...
Will you now or in the future require work visa sponsorship (e.g.H-1B, TN, E-3, F-1 Stem Eligible) for employment? * Select...
If applicable, what type of sponsorship will you require now or in the future? (Optional and Voluntary) Select...
I am a California resident and acknowledge the CPRA notice.
I am not a California Resident.
For California Residents; please read the following notice in its entirety. Find the CPRA Notice here.
This role involves regular in-person customer engagement. How many years of experience do you have in field sales or field-based account management? *
Do you live any of the following Metro areas: Memphis, TN; Baton Rouge, LA or New Orleans, LA? * Select...
What is your desired salary range (all in)? *
Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.
As set forth in Auctane ’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Select...
Voluntary Self-Identification of Disability Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026
Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .
How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury
Disability Status Select...
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
#J-18808-Ljbffr