Inside Sales and Service Representative - Parts
Ingersoll Rand, Milwaukee, Wisconsin, United States, 53244
Job Title
Inside Sales & Service Representative - Parts
Location Menomonee Falls, WI
About Us Ingersoll Rand thrives on a culture of innovation and ownership, committed to enhancing the lives of our employees, customers, and the planet. With over 80 renowned brands, we deliver high‑quality flow creation and industrial solutions that perform in the most complex and harsh conditions.
Job Overview This Inside Sales & Service – Parts position is based at the Menomonee Falls Customer Center. The role includes sales support from inquiry to delivery: parts identification, quoting, order confirmation, pricing, order processing, expediting, and problem solving. Experienced representatives support outside sales with lead generation, market intelligence, and current customer contact. Senior representatives may be assigned to Special Projects, requiring hands‑on supervision of highly complex orders and external coordination.
Responsibilities
Handle inbound customer requests to generate sales of compressed air products, services, and parts.
Assist customers with parts identification and generate quotes to ensure successful conversion to orders.
Manage orders to ensure delivery schedule is achieved.
Act as key customer contact to provide information through the complete sales cycle from quote through delivery.
Mentor peers and share best practices with less experienced team members.
Manage inventory levels and ensure the order process is complete and error‑free.
Manage outside purchases and product transportation expenses effectively.
Ensure environmental, health and safety compliance and operate forklift in the Parts Warehouse within compliance.
Maintain all paperwork, purchase orders, and other records to respond to customer inquiries timely and meet internal process requirements.
Prepare all sales and activity reports, presentations, studies, and research as requested.
Requirements
High school diploma/GED required.
2+ years of relevant experience required.
Position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. Employees regularly lift and move up to 10 lbs and occasionally lift or move 40+ lbs.
Core Competencies
Use data analysis and excellent processes to predict problem areas and identify opportunities.
Communicate effectively to all teammates, providing timely responses and updates.
Excel at multi‑tasking, receiving information and requests via multiple media methods.
Exhibit excellent written and verbal communication skills.
Organize time and multi‑task effectively.
Think and act strategically.
Focus on customer service—understand needs, solve problems, and respond efficiently.
Preferences
Bachelor's Degree preferred and will be considered in lieu of experience.
Technical background highly preferred.
Proficiency in Microsoft Office applications required; navigation of internal software programs will be needed after hire.
Salesforce experience a plus.
Forklift certification a plus, but not required (we’ll certify you!).
Travel & Work Arrangements This position is based onsite in Menomonee Falls, WI and may travel occasionally within the US for meetings, employee training, and other business needs (5‑10%).
What We Offer At Ingersoll Rand, we embrace a culture of personal ownership. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together we can continue to make life better. Our benefits include health care options, dental and vision coverage, wellness programs, life insurance, a robust 401(k) plan, paid time off, and an employee stock grant.
EEO Statement Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
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Location Menomonee Falls, WI
About Us Ingersoll Rand thrives on a culture of innovation and ownership, committed to enhancing the lives of our employees, customers, and the planet. With over 80 renowned brands, we deliver high‑quality flow creation and industrial solutions that perform in the most complex and harsh conditions.
Job Overview This Inside Sales & Service – Parts position is based at the Menomonee Falls Customer Center. The role includes sales support from inquiry to delivery: parts identification, quoting, order confirmation, pricing, order processing, expediting, and problem solving. Experienced representatives support outside sales with lead generation, market intelligence, and current customer contact. Senior representatives may be assigned to Special Projects, requiring hands‑on supervision of highly complex orders and external coordination.
Responsibilities
Handle inbound customer requests to generate sales of compressed air products, services, and parts.
Assist customers with parts identification and generate quotes to ensure successful conversion to orders.
Manage orders to ensure delivery schedule is achieved.
Act as key customer contact to provide information through the complete sales cycle from quote through delivery.
Mentor peers and share best practices with less experienced team members.
Manage inventory levels and ensure the order process is complete and error‑free.
Manage outside purchases and product transportation expenses effectively.
Ensure environmental, health and safety compliance and operate forklift in the Parts Warehouse within compliance.
Maintain all paperwork, purchase orders, and other records to respond to customer inquiries timely and meet internal process requirements.
Prepare all sales and activity reports, presentations, studies, and research as requested.
Requirements
High school diploma/GED required.
2+ years of relevant experience required.
Position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. Employees regularly lift and move up to 10 lbs and occasionally lift or move 40+ lbs.
Core Competencies
Use data analysis and excellent processes to predict problem areas and identify opportunities.
Communicate effectively to all teammates, providing timely responses and updates.
Excel at multi‑tasking, receiving information and requests via multiple media methods.
Exhibit excellent written and verbal communication skills.
Organize time and multi‑task effectively.
Think and act strategically.
Focus on customer service—understand needs, solve problems, and respond efficiently.
Preferences
Bachelor's Degree preferred and will be considered in lieu of experience.
Technical background highly preferred.
Proficiency in Microsoft Office applications required; navigation of internal software programs will be needed after hire.
Salesforce experience a plus.
Forklift certification a plus, but not required (we’ll certify you!).
Travel & Work Arrangements This position is based onsite in Menomonee Falls, WI and may travel occasionally within the US for meetings, employee training, and other business needs (5‑10%).
What We Offer At Ingersoll Rand, we embrace a culture of personal ownership. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together we can continue to make life better. Our benefits include health care options, dental and vision coverage, wellness programs, life insurance, a robust 401(k) plan, paid time off, and an employee stock grant.
EEO Statement Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
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