PARKS & RECREATION DEPARTMENT - RECREATION SPECIALIST (PART-TIME)
County of El Paso, Granite Heights, Wisconsin, United States
Summary of Position
The Recreation Specialist, under general direction, assists in the coordination of activities and facilities. This position is responsible for coordinating client requirements; communicating effectively with the coordinator to ensure event needs and customer and client satisfaction of the highest standard, including day-to-day cashiering duties, and answering customer questions and providing information on procedures and policies. Essential Duties
Assists with venues in which events will be held (internal and external) and ensures they are set up in a timely manner with the correct furniture and equipment as stipulated by clients. Handles customer service in a professional and effective manner; deals with unruly individuals and refuses admittance to persons without appropriate tickets or passes; may call security if necessary. Greets customers entering the establishment in a friendly manner. Assists with equipment, including audio visual, tables and chairs, lights and other fixtures and fittings, ensuring correct positioning, good working order, and cleanliness. Ensures clients are greeted and briefed in a friendly, professional manner and that clients are supported throughout their event, including changing or last-minute requirements. Sets-up and tears down of events: tasks may include cones, barricades, signage, tents, tables, chairs, staging. Delivers services to customers and client’s satisfaction. Receives and reports feedback from customers and clients to manager and actively makes efforts to address issues, seeking continuous improvement opportunities where possible. Communicates with customers by email and telephone to ensure timely completion of project requests where applicable. Ensures that all product and equipment is stored and used safely; inventories are checked regularly as directed. Inspects equipment regularly and advises on maintenance and repair to ensure service continuity to agreed standards. Ensures policies and procedures are followed; responds to inquiries and complaints from the general public; relays information on procedures or policies; maintains order and safety. Creates/updates signs alerting patrons to policies and procedures. Investigates workplace hazards and ensures corrective actions are reported; ensures areas comply with injury management policies and procedures. Provides input on reports of operational achievements and activities as required; meets with management to identify and resolve problems. Assists the public with inquiries and handles difficult customers and non-routine problems. Maintains work area to remain clean and orderly; sweeps, cleans, and picks up trash; maintains restrooms in a clean and sanitary manner. Performs data entry, carries out mail runs, assists with inventory, and opens or closes the establishment. Attends and participates in meetings, training and information sessions; stays abreast of new trends and innovations in the field. Substitutes, if assigned, for immediate supervisor or coworkers during temporary absences to maintain continuity of normal operations. Commits to providing excellent customer service and demonstrates commitment through cooperative team and individual efforts; creates a high-quality work culture through training and mentoring to develop leadership, management, and technical skills in self and all employees, including safety training. Other Important Duties
Performs such other related duties as may be assigned. Drives to other locations within the County. May work weekends and holidays. As members of the County of El Paso Emergency Response System, all El Paso County employees are designated as Disaster Service Workers during a proclaimed emergency and may be required to train on emergency response and/or perform certain emergency services at the direction of their supervisor. Acceptable Experience and Education
A high school diploma or equivalent; courses in customer service desired; with a minimum of one (1) year experience scheduling, setting up and taking down events, and one (1) year experience in cashiering, or similar office experience. Or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities. Certificates, Licenses, and Other Requirements
Must have or obtain by date of hire a valid driver’s license applicable to job responsibilities, with a driving record acceptable to the County of El Paso. In order to access the County’s network and systems, a personal smart device is required by the hire start date. Minimum Requirements: Knowledge, Skills, and Abilities
Knowledge of:
County personnel policies and procedures; office operations; first aid; inventory techniques; cleaning equipment and chemicals; maintaining equipment and cleaning materials; customer service principles and practices; modern office administration; English usage, grammar, punctuation and spelling; interpersonal communications; and Windows and Microsoft-based products. Skill/Ability to:
learn the organization’s procedures; handle information tactfully; perform data entry; follow oral and written directions; perform simple math; prepare clear reports; work independently and as part of a team; use cleaning chemicals safely; work under pressure; operate a PC and standard office equipment; use Excel; communicate effectively; be dependable; maintain cooperative relationships; pass a Criminal Background Check; bilingual English-Spanish preferred. Each county position requires regular attendance, teamwork, courteous communication, confidentiality, and commitment to customer service excellence. Qualifications – Additional
Demonstrate regular and reliable attendance; Work well with others and participate in a team-oriented environment; Interface with employees and customers in a courteous manner; Maintain strict confidentiality; Project positive support of the department and county organizations and maintain the County’s commitment to customer service excellence.
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The Recreation Specialist, under general direction, assists in the coordination of activities and facilities. This position is responsible for coordinating client requirements; communicating effectively with the coordinator to ensure event needs and customer and client satisfaction of the highest standard, including day-to-day cashiering duties, and answering customer questions and providing information on procedures and policies. Essential Duties
Assists with venues in which events will be held (internal and external) and ensures they are set up in a timely manner with the correct furniture and equipment as stipulated by clients. Handles customer service in a professional and effective manner; deals with unruly individuals and refuses admittance to persons without appropriate tickets or passes; may call security if necessary. Greets customers entering the establishment in a friendly manner. Assists with equipment, including audio visual, tables and chairs, lights and other fixtures and fittings, ensuring correct positioning, good working order, and cleanliness. Ensures clients are greeted and briefed in a friendly, professional manner and that clients are supported throughout their event, including changing or last-minute requirements. Sets-up and tears down of events: tasks may include cones, barricades, signage, tents, tables, chairs, staging. Delivers services to customers and client’s satisfaction. Receives and reports feedback from customers and clients to manager and actively makes efforts to address issues, seeking continuous improvement opportunities where possible. Communicates with customers by email and telephone to ensure timely completion of project requests where applicable. Ensures that all product and equipment is stored and used safely; inventories are checked regularly as directed. Inspects equipment regularly and advises on maintenance and repair to ensure service continuity to agreed standards. Ensures policies and procedures are followed; responds to inquiries and complaints from the general public; relays information on procedures or policies; maintains order and safety. Creates/updates signs alerting patrons to policies and procedures. Investigates workplace hazards and ensures corrective actions are reported; ensures areas comply with injury management policies and procedures. Provides input on reports of operational achievements and activities as required; meets with management to identify and resolve problems. Assists the public with inquiries and handles difficult customers and non-routine problems. Maintains work area to remain clean and orderly; sweeps, cleans, and picks up trash; maintains restrooms in a clean and sanitary manner. Performs data entry, carries out mail runs, assists with inventory, and opens or closes the establishment. Attends and participates in meetings, training and information sessions; stays abreast of new trends and innovations in the field. Substitutes, if assigned, for immediate supervisor or coworkers during temporary absences to maintain continuity of normal operations. Commits to providing excellent customer service and demonstrates commitment through cooperative team and individual efforts; creates a high-quality work culture through training and mentoring to develop leadership, management, and technical skills in self and all employees, including safety training. Other Important Duties
Performs such other related duties as may be assigned. Drives to other locations within the County. May work weekends and holidays. As members of the County of El Paso Emergency Response System, all El Paso County employees are designated as Disaster Service Workers during a proclaimed emergency and may be required to train on emergency response and/or perform certain emergency services at the direction of their supervisor. Acceptable Experience and Education
A high school diploma or equivalent; courses in customer service desired; with a minimum of one (1) year experience scheduling, setting up and taking down events, and one (1) year experience in cashiering, or similar office experience. Or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities. Certificates, Licenses, and Other Requirements
Must have or obtain by date of hire a valid driver’s license applicable to job responsibilities, with a driving record acceptable to the County of El Paso. In order to access the County’s network and systems, a personal smart device is required by the hire start date. Minimum Requirements: Knowledge, Skills, and Abilities
Knowledge of:
County personnel policies and procedures; office operations; first aid; inventory techniques; cleaning equipment and chemicals; maintaining equipment and cleaning materials; customer service principles and practices; modern office administration; English usage, grammar, punctuation and spelling; interpersonal communications; and Windows and Microsoft-based products. Skill/Ability to:
learn the organization’s procedures; handle information tactfully; perform data entry; follow oral and written directions; perform simple math; prepare clear reports; work independently and as part of a team; use cleaning chemicals safely; work under pressure; operate a PC and standard office equipment; use Excel; communicate effectively; be dependable; maintain cooperative relationships; pass a Criminal Background Check; bilingual English-Spanish preferred. Each county position requires regular attendance, teamwork, courteous communication, confidentiality, and commitment to customer service excellence. Qualifications – Additional
Demonstrate regular and reliable attendance; Work well with others and participate in a team-oriented environment; Interface with employees and customers in a courteous manner; Maintain strict confidentiality; Project positive support of the department and county organizations and maintain the County’s commitment to customer service excellence.
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