Sales Retention Account Associate - South Atlantic
Waste Management, Tupelo, Mississippi, us, 38802
Overview
Hybrid work arrangement with a 50% in-office expectation. This may transition to 100% in-office later in the year. Office address: 499 South Gloster, Ste B2 – Tupelo, MS 38801. Candidates need to be local to the area. Work schedule: Mon-Fri 7am-4pm. Quick Snapshot
In this position, you will become a retention expert. You’ll split your time between inbound and outbound calls with our customer base to resolve issues and secure updated service level agreements, using new technology to facilitate the outreach process. You will learn effective negotiation techniques to save, secure, and convert customers who want to cancel their contracts, while also upselling and closing new business when the opportunity arises. About You
You are highly organized and able to multi-task effectively. You enjoy using the phone and talking with people, with a genuine desire to help customers. We are looking for a customer champion who listens to needs and works to service customers better than anyone else in the industry. Job Summary
The Account Associate I (AA) serves as a key point of contact for WM's Small/Medium business customers. Operating as part of a team-based queue, the AA focuses on retaining and growing the team\'s book of business. Through effective management of inbound call requests and proactive customer outreach, the AA maintains a net positive business performance by preventing customer cancellations and securing updated contract agreements. Success in this role is achieved through retention strategies, negotiation skills, and alignment with WM's growth objectives. Essential Duties and Responsibilities
Communicates in a focused and compelling way that drives customers’ thoughts and actions. Utilizes appropriate change management processes to meet the demands of the sales role. Controls sales assignments by allocating necessary time to retention and acquisition goals, requirements, and opportunities. Explores alternatives to reach mutually beneficial sales agreements that gain customers’ acceptance and commitment. Contributes to individual and shared responsibilities in a team environment. Navigates multiple systems, sales tools, and processes ensuring accurate documentation when executing customer interactions. Uses WM sales productivity software tools accurately and consistently (e.g., Salesforce.com/CRM and Pricing Tools). Analyzes reports as needed and/or handles general administrative duties as appropriate. Qualifications
Required Qualifications: High School Diploma or GED (accredited) 1 year Business-to-business account management, inside sales (phone-based sales), and/or customer service experience that includes a sales component Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Repetitive motions Eye/hand/foot coordination Talking Hearing Work environment: This job will split time between working from home and in the office. When in the office, it is a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. Benefits
You’ll receive a top-notch benefits package, including Medical, Dental, Vision, Life Insurance and Short and Long Term Disability. We have an Employee Stock Purchase Program (ESPP), a company match on 401K (4.5% with no vesting period), generous vacation and sick time, and we will help pay for continuing your education. About WM
WM (WM.com) is North America’s largest comprehensive waste management environmental solutions provider. Based in Houston, WM is driven by commitments to put people first and achieve success with integrity. The company provides collection, recycling and disposal services to residential, commercial, industrial and municipal customers across the U.S. and Canada, with initiatives in recycling, organics, renewable energy and sustainability. Equal Employment Opportunity
For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected under applicable federal, state, or local law. For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation. Real ID
In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons, or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID, or TSA-approved alternative. About the Team
What is the value of a WM job? WM is committed to creating opportunities for you and your family and continually works to be a great place to work and grow a career. We Are WM defines the perks of being in the WM family—from benefits to resources and engagement activities. We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow. Job Info
Job Identification: 2341746 Job Category: Account Management Posting Date: 01/27/2026 Job Schedule: Full time Locations: 499 S Gloster St Ste B2, Tupelo, MS 38801, US (Hybrid)
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Hybrid work arrangement with a 50% in-office expectation. This may transition to 100% in-office later in the year. Office address: 499 South Gloster, Ste B2 – Tupelo, MS 38801. Candidates need to be local to the area. Work schedule: Mon-Fri 7am-4pm. Quick Snapshot
In this position, you will become a retention expert. You’ll split your time between inbound and outbound calls with our customer base to resolve issues and secure updated service level agreements, using new technology to facilitate the outreach process. You will learn effective negotiation techniques to save, secure, and convert customers who want to cancel their contracts, while also upselling and closing new business when the opportunity arises. About You
You are highly organized and able to multi-task effectively. You enjoy using the phone and talking with people, with a genuine desire to help customers. We are looking for a customer champion who listens to needs and works to service customers better than anyone else in the industry. Job Summary
The Account Associate I (AA) serves as a key point of contact for WM's Small/Medium business customers. Operating as part of a team-based queue, the AA focuses on retaining and growing the team\'s book of business. Through effective management of inbound call requests and proactive customer outreach, the AA maintains a net positive business performance by preventing customer cancellations and securing updated contract agreements. Success in this role is achieved through retention strategies, negotiation skills, and alignment with WM's growth objectives. Essential Duties and Responsibilities
Communicates in a focused and compelling way that drives customers’ thoughts and actions. Utilizes appropriate change management processes to meet the demands of the sales role. Controls sales assignments by allocating necessary time to retention and acquisition goals, requirements, and opportunities. Explores alternatives to reach mutually beneficial sales agreements that gain customers’ acceptance and commitment. Contributes to individual and shared responsibilities in a team environment. Navigates multiple systems, sales tools, and processes ensuring accurate documentation when executing customer interactions. Uses WM sales productivity software tools accurately and consistently (e.g., Salesforce.com/CRM and Pricing Tools). Analyzes reports as needed and/or handles general administrative duties as appropriate. Qualifications
Required Qualifications: High School Diploma or GED (accredited) 1 year Business-to-business account management, inside sales (phone-based sales), and/or customer service experience that includes a sales component Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Repetitive motions Eye/hand/foot coordination Talking Hearing Work environment: This job will split time between working from home and in the office. When in the office, it is a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. Benefits
You’ll receive a top-notch benefits package, including Medical, Dental, Vision, Life Insurance and Short and Long Term Disability. We have an Employee Stock Purchase Program (ESPP), a company match on 401K (4.5% with no vesting period), generous vacation and sick time, and we will help pay for continuing your education. About WM
WM (WM.com) is North America’s largest comprehensive waste management environmental solutions provider. Based in Houston, WM is driven by commitments to put people first and achieve success with integrity. The company provides collection, recycling and disposal services to residential, commercial, industrial and municipal customers across the U.S. and Canada, with initiatives in recycling, organics, renewable energy and sustainability. Equal Employment Opportunity
For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected under applicable federal, state, or local law. For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation. Real ID
In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons, or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID, or TSA-approved alternative. About the Team
What is the value of a WM job? WM is committed to creating opportunities for you and your family and continually works to be a great place to work and grow a career. We Are WM defines the perks of being in the WM family—from benefits to resources and engagement activities. We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow. Job Info
Job Identification: 2341746 Job Category: Account Management Posting Date: 01/27/2026 Job Schedule: Full time Locations: 499 S Gloster St Ste B2, Tupelo, MS 38801, US (Hybrid)
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