Customer Support Representative
Team Builder Services, Millersburg, Ohio, United States, 44654
Overview
Customer Support Representative
Berlin, OH
If you love talking with people, finding quick solutions, and making someone's day easier, this steady on-site Customer Support Representative role could be a great fit.
Why You'll Love Working with Us
Strong Job Security:
This is an essential service company built to remain steady, even in uncertain economic times.
Connected Work Environment:
Work with a close-knit team while serving customers from different states and cultural backgrounds.
Supportive Management:
Leadership checks in, listens, and takes employee needs seriously.
Intentional Leadership:
Decisions are made thoughtfully, with care for employees and long-term stability.
Ring-Tele is a faith-based telecom service provider offering home phone and small business solutions, primarily serving the Plain community. The company values integrity, thoughtful decision-making, and flexibility, and is known for a supportive culture and long-term job stability.
What You'll Do as a Customer Support Rep
Answer
customer calls and serve as the first point of contact.
Help
customers with basic troubleshooting, service questions, and account updates.
Assist
with device setup and feature changes.
Use
company systems to look up information and document customer calls.
Forward
issues that require deeper troubleshooting.
Follow
up on open issues to make sure customers are taken care of.
Explain
products and services clearly and helpfully.
Our Ideal Customer Support Rep
Experience:
Previous customer service experience is preferred, but we provide training.
Service-minded:
Enjoys helping people, listens well, and approaches customer questions with patience and care.
Steady Under Pressure:
Remains calm, professional, and solutions-focused when customers are frustrated or experiencing issues.
Coachability:
Open to feedback, willing to learn, and comfortable growing skills through training.
Trustworthy:
Acts with integrity, professionalism, and respect in every interaction.
Computer Basics:
Comfortable using a computer for everyday tasks like data entry and looking up information.
Detail-oriented:
Pays attention to accuracy when entering notes in customer tickets and making precise account or agreement changes that support correct monthly billing.
What We Offer Our Customer Support Rep
$27-$30/hour, based on experience
Full-time Monday-Friday with one Saturday per month (40-45 hours per week)
Health insurance stipend
Paid time off & paid holidays
Supportive, values-driven workplace that prioritizes integrity and flexibility
To Apply Apply today to be considered for this full-time Customer Support Representative position with Ring-Tele. Candidates interested in customer service, phone support, basic technical troubleshooting, and working in a values-driven telecom environment are encouraged to apply.
By submitting this application, you agree to receive recurring informational text messages (e.g., appointment alerts) that may be automated to the mobile number used at opt-in from Team Builder Recruiting, LLC. Msg frequency may vary. Msg & data rates may apply. Reply HELP for help and STOP to cancel. See Terms and Conditions & Privacy Policy.
Requirements
Customer Service Experience
#J-18808-Ljbffr
Berlin, OH
If you love talking with people, finding quick solutions, and making someone's day easier, this steady on-site Customer Support Representative role could be a great fit.
Why You'll Love Working with Us
Strong Job Security:
This is an essential service company built to remain steady, even in uncertain economic times.
Connected Work Environment:
Work with a close-knit team while serving customers from different states and cultural backgrounds.
Supportive Management:
Leadership checks in, listens, and takes employee needs seriously.
Intentional Leadership:
Decisions are made thoughtfully, with care for employees and long-term stability.
Ring-Tele is a faith-based telecom service provider offering home phone and small business solutions, primarily serving the Plain community. The company values integrity, thoughtful decision-making, and flexibility, and is known for a supportive culture and long-term job stability.
What You'll Do as a Customer Support Rep
Answer
customer calls and serve as the first point of contact.
Help
customers with basic troubleshooting, service questions, and account updates.
Assist
with device setup and feature changes.
Use
company systems to look up information and document customer calls.
Forward
issues that require deeper troubleshooting.
Follow
up on open issues to make sure customers are taken care of.
Explain
products and services clearly and helpfully.
Our Ideal Customer Support Rep
Experience:
Previous customer service experience is preferred, but we provide training.
Service-minded:
Enjoys helping people, listens well, and approaches customer questions with patience and care.
Steady Under Pressure:
Remains calm, professional, and solutions-focused when customers are frustrated or experiencing issues.
Coachability:
Open to feedback, willing to learn, and comfortable growing skills through training.
Trustworthy:
Acts with integrity, professionalism, and respect in every interaction.
Computer Basics:
Comfortable using a computer for everyday tasks like data entry and looking up information.
Detail-oriented:
Pays attention to accuracy when entering notes in customer tickets and making precise account or agreement changes that support correct monthly billing.
What We Offer Our Customer Support Rep
$27-$30/hour, based on experience
Full-time Monday-Friday with one Saturday per month (40-45 hours per week)
Health insurance stipend
Paid time off & paid holidays
Supportive, values-driven workplace that prioritizes integrity and flexibility
To Apply Apply today to be considered for this full-time Customer Support Representative position with Ring-Tele. Candidates interested in customer service, phone support, basic technical troubleshooting, and working in a values-driven telecom environment are encouraged to apply.
By submitting this application, you agree to receive recurring informational text messages (e.g., appointment alerts) that may be automated to the mobile number used at opt-in from Team Builder Recruiting, LLC. Msg frequency may vary. Msg & data rates may apply. Reply HELP for help and STOP to cancel. See Terms and Conditions & Privacy Policy.
Requirements
Customer Service Experience
#J-18808-Ljbffr