Sales Customer Relations Specialist
Lawn Doctor of Stroudsburg-Bangor, Mount Bethel, Pennsylvania, United States, 18343
Overview
Lawn Doctor – Office Manager / Sales & Customer Relations Specialist
Lawn Doctor is seeking a dependable, detail-oriented, and customer-focused individual to join our team as a Sales & Customer Relations Specialist. This position plays a critical role in supporting both our customers and our field technicians, while also driving growth through sales and excellent service.
This person will serve as the hub of our operations—managing customer inquiries, assisting with routing and scheduling, supporting the technician team, and driving service sales. The ideal candidate is not only organized and reliable but also comfortable speaking with customers and skilled in identifying opportunities to enhance service offerings.
Key Responsibilities
Serve as the first point of contact for customer inquiries and support
Communicate with new leads to convert them into Lawn Doctor customers
Work with current customers to recommend and add services that meet their lawn care needs
Support technicians by assisting with daily routing, job coordination, and customer communication
Ensure high customer satisfaction through timely and professional communication
Proactively follow up with customers post-sale to reinforce service satisfaction and encourage retention
Maintain accurate records, schedules, and service follow-ups with attention to detail
Develop strong product knowledge of Lawn Doctor services and seasonal offerings
What We’re Looking For
Strong work ethic and excellent attention to detail
Enthusiastic and comfortable working directly with customers (in person and over the phone)
Strong organizational and communication skills
Ability to multitask and manage a dynamic work environment
Previous sales or customer service experience strongly preferred
Prior experience in lawn care or service-based industries is a plus but not required
Valid driver’s license, clean driving record, and reliable transportation
Dependable attendance and punctuality
We Offer
Opportunities for professional growth
A supportive team environment
If you are driven, organized, and passionate about helping customers while keeping operations running smoothly, we would love to hear from you!
All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees.
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Lawn Doctor is seeking a dependable, detail-oriented, and customer-focused individual to join our team as a Sales & Customer Relations Specialist. This position plays a critical role in supporting both our customers and our field technicians, while also driving growth through sales and excellent service.
This person will serve as the hub of our operations—managing customer inquiries, assisting with routing and scheduling, supporting the technician team, and driving service sales. The ideal candidate is not only organized and reliable but also comfortable speaking with customers and skilled in identifying opportunities to enhance service offerings.
Key Responsibilities
Serve as the first point of contact for customer inquiries and support
Communicate with new leads to convert them into Lawn Doctor customers
Work with current customers to recommend and add services that meet their lawn care needs
Support technicians by assisting with daily routing, job coordination, and customer communication
Ensure high customer satisfaction through timely and professional communication
Proactively follow up with customers post-sale to reinforce service satisfaction and encourage retention
Maintain accurate records, schedules, and service follow-ups with attention to detail
Develop strong product knowledge of Lawn Doctor services and seasonal offerings
What We’re Looking For
Strong work ethic and excellent attention to detail
Enthusiastic and comfortable working directly with customers (in person and over the phone)
Strong organizational and communication skills
Ability to multitask and manage a dynamic work environment
Previous sales or customer service experience strongly preferred
Prior experience in lawn care or service-based industries is a plus but not required
Valid driver’s license, clean driving record, and reliable transportation
Dependable attendance and punctuality
We Offer
Opportunities for professional growth
A supportive team environment
If you are driven, organized, and passionate about helping customers while keeping operations running smoothly, we would love to hear from you!
All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees.
#J-18808-Ljbffr