**Specialist, Campaign Operations -Digital & CX***At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.***About the role:**CHANEL is now hiring a **Specialist, Campaign Operations - Digital & CX in New York City**. We are seeking a highly organized and detail-oriented Campaign Operations Specialist to support the development and execution of email marketing campaigns in Salesforce Marketing Cloud (SFMC).
This Campaign Operations Specialist position sits within the Digital and Client Experience (CX) organization and bridges creative, marketing, client intelligence and technical teams – ensuring exceptional delivery, organizational rigor and dynamic personalized content. This is an exciting opportunity for someone passionate & experienced in digital marketing, client engagement, and operations to deliver exceptional client experiences. The ideal candidate will have a minimum of two years of hands-on experience in Salesforce Marketing Cloud (SFMC), email marketing, ecommerce, and CRM within the premium or luxury retail industry.SFMC experience, Google Analytics, HTML Email Marketing, and a minimum of 2 years of digital campaign marketing experience required.**What impact you can create at CHANEL:****Campaign Development & Execution*** Support planning and end-to-end production of email campaigns—from briefing to deployment.* Work with third-party partners and internal teams to build high-quality emails; identify opportunities to optimize template design and help maintain a modular, responsive, reusable template system aligned with CHANEL brand standards.* Develop dynamic campaign experiences using HTML, CSS, AMP script, and SFMC scripting tools.* Partner with Campaign Manager to align strategy, timing, and priorities across divisional email calendars.* Serve as the liaison for email operations, ensuring assets, requirements, and approvals are collected and delivered on time.* Create briefs and manage routing, review, and approval process with Artistic Direction, internal teams, and vendors.* Conduct end-to-end Quality Assurance (QA) to validate rendering, device compatibility, segmentation accuracy, landing page experience, and tracking parameters.* Troubleshoot rendering issues, dynamic content errors, broken links, accessibility standards, and subscriber lookup discrepancies.* Execute A/B tests, manage dynamic logic, and recommend data-driven optimizations.* Track timelines, document requirements, capture meeting minutes, and monitor roadmaps.* Proactively communicate shifts, risks, and mitigation paths to stakeholders. Audience2+ years of hands-on experience in campaign development using HTML and AMPscript. 4+ years of experience working with Salesforce Marketing Cloud (Email Studio, Automation Studio, Journey Builder). Ability to build journeys, triggered sends, automations, and utilize Mobile Connect and Advertising Studio a plus.Advanced proficiency in Excel (VLOOKUP, pivot tables, data manipulation).Strong project management, documentation, and communication skills. Detail-oriented mindset with strong problem-solving and technical troubleshooting abilities. Experience training or guiding others on SFMC capabilities and best practices. Ability to juggle multiple campaigns, coordinate across teams, and manage competing deadlines gracefully. Minimum of 2 years' experience leading campaign operations, CRM and digital email marketing Advanced proficiency in Google Analytics & Excel, including VLOOKUP, pivot tables, and data analysis Relevant experience in CRM and Email Marketing; hands-on experience with Looker, SF Data Cloud, Tableau, Jira, Smartsheet proficiency preferredProven experience with A/B testing and QA
**Compensation:** of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or **Benefits and Perks:**Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
401K and other incentives
Chanel is a private company whose values are grounded in creating conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in: We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support. CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities. We have dedicated in-house teams focused on supporting the onboarding of employees,developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.
*\*Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.*Exceptional creation and client experience #J-18808-Ljbffr
This Campaign Operations Specialist position sits within the Digital and Client Experience (CX) organization and bridges creative, marketing, client intelligence and technical teams – ensuring exceptional delivery, organizational rigor and dynamic personalized content. This is an exciting opportunity for someone passionate & experienced in digital marketing, client engagement, and operations to deliver exceptional client experiences. The ideal candidate will have a minimum of two years of hands-on experience in Salesforce Marketing Cloud (SFMC), email marketing, ecommerce, and CRM within the premium or luxury retail industry.SFMC experience, Google Analytics, HTML Email Marketing, and a minimum of 2 years of digital campaign marketing experience required.**What impact you can create at CHANEL:****Campaign Development & Execution*** Support planning and end-to-end production of email campaigns—from briefing to deployment.* Work with third-party partners and internal teams to build high-quality emails; identify opportunities to optimize template design and help maintain a modular, responsive, reusable template system aligned with CHANEL brand standards.* Develop dynamic campaign experiences using HTML, CSS, AMP script, and SFMC scripting tools.* Partner with Campaign Manager to align strategy, timing, and priorities across divisional email calendars.* Serve as the liaison for email operations, ensuring assets, requirements, and approvals are collected and delivered on time.* Create briefs and manage routing, review, and approval process with Artistic Direction, internal teams, and vendors.* Conduct end-to-end Quality Assurance (QA) to validate rendering, device compatibility, segmentation accuracy, landing page experience, and tracking parameters.* Troubleshoot rendering issues, dynamic content errors, broken links, accessibility standards, and subscriber lookup discrepancies.* Execute A/B tests, manage dynamic logic, and recommend data-driven optimizations.* Track timelines, document requirements, capture meeting minutes, and monitor roadmaps.* Proactively communicate shifts, risks, and mitigation paths to stakeholders. Audience2+ years of hands-on experience in campaign development using HTML and AMPscript. 4+ years of experience working with Salesforce Marketing Cloud (Email Studio, Automation Studio, Journey Builder). Ability to build journeys, triggered sends, automations, and utilize Mobile Connect and Advertising Studio a plus.Advanced proficiency in Excel (VLOOKUP, pivot tables, data manipulation).Strong project management, documentation, and communication skills. Detail-oriented mindset with strong problem-solving and technical troubleshooting abilities. Experience training or guiding others on SFMC capabilities and best practices. Ability to juggle multiple campaigns, coordinate across teams, and manage competing deadlines gracefully. Minimum of 2 years' experience leading campaign operations, CRM and digital email marketing Advanced proficiency in Google Analytics & Excel, including VLOOKUP, pivot tables, and data analysis Relevant experience in CRM and Email Marketing; hands-on experience with Looker, SF Data Cloud, Tableau, Jira, Smartsheet proficiency preferredProven experience with A/B testing and QA
**Compensation:** of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or **Benefits and Perks:**Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
401K and other incentives
Chanel is a private company whose values are grounded in creating conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in: We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support. CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities. We have dedicated in-house teams focused on supporting the onboarding of employees,developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.
*\*Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.*Exceptional creation and client experience #J-18808-Ljbffr