Customer Service Sales Representative - Onsite
Oncourse Home Solutions, Naperville, Illinois, United States, 60564
Overview
Oncourse Home Solutions, also operated as American Water Resources, is a trusted home protection provider helping homeowners across the country protect what matters most. We are a $500 million organization backed by private equity firm Apax Partners, serving nearly 2 million customers across 43 states. We partner with 13+ utilities and municipalities to provide customized solutions tailored to any community, delivering real value where people live. Our work helps homeowners protect the essential systems that keep their homes running — from HVAC, appliances, and electrical to water, sewer, gas lines, and more — so they can avoid the stress and financial impact of unexpected repairs. Our mission is to help homeowners stay safe, comfortable, and confident in their homes every day.
At Oncourse, our people are what makes that possible. We call ourselves SUPERs — Successful, United, Progressive, Empathetic, and Reliable — because that’s how we show up for our customers and for each other. We invest in our employees through competitive benefits, an inclusive culture, and employee‑led resource groups that strengthen connection, community, and belonging across the company.
Join Our Team as an Agent – Customer Service Sales Representative!
Role and Location Based in our Naperville, IL office, this in‑person role (Monday – Friday) is central to our culture and customer experience.
What You’ll Do
Engage with customers via phone and online to promote home warranty and energy‑related products.
Make outbound calls and handle inbound inquiries with professionalism and enthusiasm.
Understand customer needs and offer tailored solutions that drive sales and satisfaction.
Meet and exceed individual and team sales goals.
Maintain accurate records in our CRM and stay up‑to‑date on product knowledge.
Collaborate with teammates and share best practices.
Reflect our values and contribute to a positive, results‑driven culture.
What We’re Looking For
3+ years in customer service or sales, ideally in a contact center.
Proven success in upselling, cross‑selling, and hitting sales targets.
Strong communication skills—verbal, written, and digital.
Experience with CRM tools like Salesforce or HubSpot.
Ability to adapt, learn quickly, and thrive in a dynamic environment.
Team player with a positive attitude and a passion for helping others.
Bonus Points If You Have
Experience in home warranty or utility services.
Knowledge of HVAC systems.
Bilingual (Spanish) skills.
A track record of exceeding quotas in high‑volume environments.
Requirements
High School Diploma or GED required.
Basic computer literacy and familiarity with Microsoft Office Suite.
Compensation and Benefits Ready to make a difference and grow your career with a company that values your voice? Apply today and help us shape the future of customer experience at OHS!
Competitive Compensation: pay for performance philosophy.
Comprehensive Health Coverage: medical, dental, and vision insurance options, plus disability coverage.
401(k) Plan with 4% Company Match: secure your future.
Generous Paid Time Off: time to recharge and relax.
Education Assistance Program: support for growth and development.
FSA/HSA Options: flexible spending and health savings accounts.
Employee Wellness: resources to support well‑being.
Vibrant Company Culture: monthly townhalls, recognition programs, and employee resource groups.
The base pay for this position is $17.25 hourly. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance‑based bonus, sales incentive plan or commission target. Our benefits include but are not limited to: healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.
Competencies Communicate Effectively — Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect.
Composure — Is cool under pressure; can handle stress and remain steady during tough times.
Customer Focus — Is dedicated to meeting the expectations and requirements of internal and external customers; builds trust and maintains relationships.
Functional / Technical Skills — Has the knowledge and skills to do the job well.
Drive for Results — Can be counted on to exceed goals.
Technical Learning — Learns quickly and adapts to new skills and knowledge; demonstrates strong performance.
#J-18808-Ljbffr
At Oncourse, our people are what makes that possible. We call ourselves SUPERs — Successful, United, Progressive, Empathetic, and Reliable — because that’s how we show up for our customers and for each other. We invest in our employees through competitive benefits, an inclusive culture, and employee‑led resource groups that strengthen connection, community, and belonging across the company.
Join Our Team as an Agent – Customer Service Sales Representative!
Role and Location Based in our Naperville, IL office, this in‑person role (Monday – Friday) is central to our culture and customer experience.
What You’ll Do
Engage with customers via phone and online to promote home warranty and energy‑related products.
Make outbound calls and handle inbound inquiries with professionalism and enthusiasm.
Understand customer needs and offer tailored solutions that drive sales and satisfaction.
Meet and exceed individual and team sales goals.
Maintain accurate records in our CRM and stay up‑to‑date on product knowledge.
Collaborate with teammates and share best practices.
Reflect our values and contribute to a positive, results‑driven culture.
What We’re Looking For
3+ years in customer service or sales, ideally in a contact center.
Proven success in upselling, cross‑selling, and hitting sales targets.
Strong communication skills—verbal, written, and digital.
Experience with CRM tools like Salesforce or HubSpot.
Ability to adapt, learn quickly, and thrive in a dynamic environment.
Team player with a positive attitude and a passion for helping others.
Bonus Points If You Have
Experience in home warranty or utility services.
Knowledge of HVAC systems.
Bilingual (Spanish) skills.
A track record of exceeding quotas in high‑volume environments.
Requirements
High School Diploma or GED required.
Basic computer literacy and familiarity with Microsoft Office Suite.
Compensation and Benefits Ready to make a difference and grow your career with a company that values your voice? Apply today and help us shape the future of customer experience at OHS!
Competitive Compensation: pay for performance philosophy.
Comprehensive Health Coverage: medical, dental, and vision insurance options, plus disability coverage.
401(k) Plan with 4% Company Match: secure your future.
Generous Paid Time Off: time to recharge and relax.
Education Assistance Program: support for growth and development.
FSA/HSA Options: flexible spending and health savings accounts.
Employee Wellness: resources to support well‑being.
Vibrant Company Culture: monthly townhalls, recognition programs, and employee resource groups.
The base pay for this position is $17.25 hourly. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance‑based bonus, sales incentive plan or commission target. Our benefits include but are not limited to: healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.
Competencies Communicate Effectively — Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect.
Composure — Is cool under pressure; can handle stress and remain steady during tough times.
Customer Focus — Is dedicated to meeting the expectations and requirements of internal and external customers; builds trust and maintains relationships.
Functional / Technical Skills — Has the knowledge and skills to do the job well.
Drive for Results — Can be counted on to exceed goals.
Technical Learning — Learns quickly and adapts to new skills and knowledge; demonstrates strong performance.
#J-18808-Ljbffr