Sales Suspport - Downtown Sarasota! - Sarasota, FL
Waste Pro, USA, Sarasota, Florida, United States, 34243
Sales Support- Downtown Sarasota!
Data Entry Clerk – this multi‑purpose position reports cross‑functionally to several business leaders and works in a combination of secretarial, administrative, and data management functions. The Data Entry Clerk serves as a liaison between divisional operations as needed. This role requires a high degree of organization and planning, combined with skills to generate accurate and timely data reports. The work requires continual attention to detail in composing, typing, and proofing materials, establishing priorities, and meeting deadlines.
Essential Job Functions
Dispatch drivers to calls as they are received, using information on customer needs, drivers’ locations, and loads, and daily factors to balance cost and speed of response.
Assign routes and service tickets to appropriate drivers throughout the day and for the next day; close service tickets each day.
Plan, distribute, monitor, and follow‑up daily route assignments to ensure customers are serviced per Waste Pro standards and agreements. Troubleshoot and resolve potential delivery and pick‑up problems before they result in service issues.
Close routes, enter notes, and call customers regarding concerns. Effectively communicate with both drivers and customers to insure customer satisfaction.
Work directly with Customer Service, Operations, and Sales Managers, Supervisors, and the Drivers to insure prompt follow‑through of all issues.
Input new service agreements and service orders.
Review route paperwork and close work orders from previous day routes, paying close attention to detail, identifying and correcting any issues. Record and distribute information from drivers to appropriate departments.
Support other service lines when required.
Complete cross training with Operations, Sales, and Billing.
Use Tower systems to gather information, provide information, and/or update customer records.
Other Job Responsibilities
Attend and participate in corporation‑sponsored training courses as assigned.
Keep up to date on current technology as job appropriate, being used by Waste Pro USA.
Any additional job duties that may be assigned by the Supervisor.
Work Environment Normal setting for this job is office setting.
CDL Required No CDL Required
Qualifications
Minimum of High School Diploma or G.E.D.
2+ years in administrative support function.
Proficiency with MS Outlook, Word, PowerPoint, and familiarity with basics of Excel.
Experienced in handling routine to moderate proofreading, typing accuracy, including punctuation edits, grammar, and spelling.
Demonstrated ability to think resourcefully and draw accurate conclusions.
High degree of autonomy, yet team oriented with ability to work cross‑functionally within a matrix organization.
Attention to detail with demonstrated ability to produce accurate and consistent work quality.
Must have high level of interpersonal, relationship and customer service skills with demonstrated ability to handle sensitive and confidential situations.
A positive customer service attitude and energetic spirit which shows in voice and body language.
Strong written and verbal communication skills.
Special Considerations / Physical Work Requirements
Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, driving, etc.) – most of the work day.
Required to exert light physical effort in tasks that involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight handling objects less than 25 pounds – rarely.
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Essential Job Functions
Dispatch drivers to calls as they are received, using information on customer needs, drivers’ locations, and loads, and daily factors to balance cost and speed of response.
Assign routes and service tickets to appropriate drivers throughout the day and for the next day; close service tickets each day.
Plan, distribute, monitor, and follow‑up daily route assignments to ensure customers are serviced per Waste Pro standards and agreements. Troubleshoot and resolve potential delivery and pick‑up problems before they result in service issues.
Close routes, enter notes, and call customers regarding concerns. Effectively communicate with both drivers and customers to insure customer satisfaction.
Work directly with Customer Service, Operations, and Sales Managers, Supervisors, and the Drivers to insure prompt follow‑through of all issues.
Input new service agreements and service orders.
Review route paperwork and close work orders from previous day routes, paying close attention to detail, identifying and correcting any issues. Record and distribute information from drivers to appropriate departments.
Support other service lines when required.
Complete cross training with Operations, Sales, and Billing.
Use Tower systems to gather information, provide information, and/or update customer records.
Other Job Responsibilities
Attend and participate in corporation‑sponsored training courses as assigned.
Keep up to date on current technology as job appropriate, being used by Waste Pro USA.
Any additional job duties that may be assigned by the Supervisor.
Work Environment Normal setting for this job is office setting.
CDL Required No CDL Required
Qualifications
Minimum of High School Diploma or G.E.D.
2+ years in administrative support function.
Proficiency with MS Outlook, Word, PowerPoint, and familiarity with basics of Excel.
Experienced in handling routine to moderate proofreading, typing accuracy, including punctuation edits, grammar, and spelling.
Demonstrated ability to think resourcefully and draw accurate conclusions.
High degree of autonomy, yet team oriented with ability to work cross‑functionally within a matrix organization.
Attention to detail with demonstrated ability to produce accurate and consistent work quality.
Must have high level of interpersonal, relationship and customer service skills with demonstrated ability to handle sensitive and confidential situations.
A positive customer service attitude and energetic spirit which shows in voice and body language.
Strong written and verbal communication skills.
Special Considerations / Physical Work Requirements
Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, driving, etc.) – most of the work day.
Required to exert light physical effort in tasks that involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight handling objects less than 25 pounds – rarely.
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