Overview
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy multiple wealth-building opportunities through stock grants, employee stock purchase plan, 401(k), and access to financial coaching. That’s how we’re UNSTOPPABLE for our employees! The Account Executive, Government position focuses on the customer life cycle, supporting the growth of State and Local Government. The primary responsibilities are to sell to State and Local accounts, renew contracts, increase customer satisfaction, and improve revenue while driving customer retention activity. Your performance is evaluated on your ability to meet sales expectations and maintain high job performance through metrics focused on building the business. Work must be completed in accordance with T-Mobile’s core values. Jobs Responsibilities New Sales activities: Utilize contact list to call leads to generate sales opportunities. Exceed monthly sales, renewal, and churn target goals. Welcome customers to T-Mobile and review service agreements, answer questions regarding service, and probe for additional business. Sustain monthly call goals as expectations dictate. Account Management and Maintenance Activities: Establish and cultivate customer relationships to drive sales and increase customer base. Complete customer account maintenance resulting from account reviews. Provide account analysis to determine up-sell and renewal offers. Monitor and resolve customer issues. Track individual account activity and results. Extensive data entry, system navigation, and utilization required, including independent analysis and decision making related to information. Accuracy and efficiency in data entry required. Continuing training to maintain knowledge of products, services, and sales approaches. Use automated knowledge system and training tools to deliver exceptional service and meet productivity and quality standards. Attains productivity and sales goals based on targeted metrics. Meets/exceeds all departmental goals and business objectives. Demonstrates positive and cooperative behavior with customers and coworkers. Demonstrates personal leadership in maintaining high ethical and professional standards. Disburses adjustments and credits as appropriate within established limits and criteria. Also responsible for other duties and projects as assigned by business management as needed. Education High School Diploma/GED (Required) Bachelor's Degree (Preferred) Work Experience 2-4 years selling to Government (State and Local) accounts. (Required) Less than 2 years extensive customer service experience. (Preferred) Less than 2 years business markets sales experience. (Preferred) Less than 2 years wireless industry sales experience. (Preferred) Less than 2 years telesales or technical sales experience. (Preferred) Knowledge, Skills and Abilities Customer Satisfaction (Required) Sales (Required) Attention To Detail (Required) Communication (Required) Presentations (Required) Problem Solving (Required) Analysis (Required) Customer Service (Preferred) Microsoft Excel (Preferred) Technical Sales (Preferred) Inside Sales (Preferred) Licenses and Certifications At least 18 years of age Legally authorized to work in the United States Travel Travel Required (Yes/No): Yes DOT Regulated DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Compensation Total Target Cash Pay Range: $130,100 - $234,600, inclusive of target incentives. Base Pay Range: $78,060 - $140,760. The pay range above is the general base pay range for a successful candidate in this role. Final starting pay will vary based on location, qualifications, and experience. To estimate pay range for your hiring location, please refer to the official posting. At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. Benefits At T-Mobile, our benefits exemplify the spirit of One Team, Together. Full and part-time employees have access to medical, dental, and vision insurance; a flexible spending account; 401(k); employee stock grants and purchase plan; paid time off and up to 12 paid holidays; paid parental and family leave; family building benefits; backup care and other supports; tuition assistance and coaching; disability and life/AD&D insurance options; voluntary coverages; and discounts on mobile service, home internet, pet insurance, and commuter programs. Details available on the benefits site. Never stop growing. By applying for this career opportunity, you are living our values while investing in your career growth. You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning employment will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability status, or any other status protected by law. Discrimination or harassment based on these factors is not tolerated. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. This contact channel is not a means to apply for or inquire about a position.
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At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy multiple wealth-building opportunities through stock grants, employee stock purchase plan, 401(k), and access to financial coaching. That’s how we’re UNSTOPPABLE for our employees! The Account Executive, Government position focuses on the customer life cycle, supporting the growth of State and Local Government. The primary responsibilities are to sell to State and Local accounts, renew contracts, increase customer satisfaction, and improve revenue while driving customer retention activity. Your performance is evaluated on your ability to meet sales expectations and maintain high job performance through metrics focused on building the business. Work must be completed in accordance with T-Mobile’s core values. Jobs Responsibilities New Sales activities: Utilize contact list to call leads to generate sales opportunities. Exceed monthly sales, renewal, and churn target goals. Welcome customers to T-Mobile and review service agreements, answer questions regarding service, and probe for additional business. Sustain monthly call goals as expectations dictate. Account Management and Maintenance Activities: Establish and cultivate customer relationships to drive sales and increase customer base. Complete customer account maintenance resulting from account reviews. Provide account analysis to determine up-sell and renewal offers. Monitor and resolve customer issues. Track individual account activity and results. Extensive data entry, system navigation, and utilization required, including independent analysis and decision making related to information. Accuracy and efficiency in data entry required. Continuing training to maintain knowledge of products, services, and sales approaches. Use automated knowledge system and training tools to deliver exceptional service and meet productivity and quality standards. Attains productivity and sales goals based on targeted metrics. Meets/exceeds all departmental goals and business objectives. Demonstrates positive and cooperative behavior with customers and coworkers. Demonstrates personal leadership in maintaining high ethical and professional standards. Disburses adjustments and credits as appropriate within established limits and criteria. Also responsible for other duties and projects as assigned by business management as needed. Education High School Diploma/GED (Required) Bachelor's Degree (Preferred) Work Experience 2-4 years selling to Government (State and Local) accounts. (Required) Less than 2 years extensive customer service experience. (Preferred) Less than 2 years business markets sales experience. (Preferred) Less than 2 years wireless industry sales experience. (Preferred) Less than 2 years telesales or technical sales experience. (Preferred) Knowledge, Skills and Abilities Customer Satisfaction (Required) Sales (Required) Attention To Detail (Required) Communication (Required) Presentations (Required) Problem Solving (Required) Analysis (Required) Customer Service (Preferred) Microsoft Excel (Preferred) Technical Sales (Preferred) Inside Sales (Preferred) Licenses and Certifications At least 18 years of age Legally authorized to work in the United States Travel Travel Required (Yes/No): Yes DOT Regulated DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Compensation Total Target Cash Pay Range: $130,100 - $234,600, inclusive of target incentives. Base Pay Range: $78,060 - $140,760. The pay range above is the general base pay range for a successful candidate in this role. Final starting pay will vary based on location, qualifications, and experience. To estimate pay range for your hiring location, please refer to the official posting. At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. Benefits At T-Mobile, our benefits exemplify the spirit of One Team, Together. Full and part-time employees have access to medical, dental, and vision insurance; a flexible spending account; 401(k); employee stock grants and purchase plan; paid time off and up to 12 paid holidays; paid parental and family leave; family building benefits; backup care and other supports; tuition assistance and coaching; disability and life/AD&D insurance options; voluntary coverages; and discounts on mobile service, home internet, pet insurance, and commuter programs. Details available on the benefits site. Never stop growing. By applying for this career opportunity, you are living our values while investing in your career growth. You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning employment will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability status, or any other status protected by law. Discrimination or harassment based on these factors is not tolerated. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. This contact channel is not a means to apply for or inquire about a position.
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