Field Account Manager – Minneapolis, MN
Auctane LLC, Minneapolis, Minnesota, United States, 55400
Overview
At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. Auctane products enable hundreds of thousands of businesses to mail and ship billions of items — over $200 billion worth — to recipients around the globe. Our portfolio includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink, with partners such as Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.
Our values: Win as One. Delight Customers. Deliver Great Outcomes.
About the role:
Field Account Manager (FAM)
serve as a software sales expert within a defined territory. You will own a transactional book of business, focusing on
software adoption, advanced feature utilization, and revenue expansion
across our established merchant base. This is a field-based, customer-facing role that requires regular in-person engagement to drive software retention and expansion. You will be responsible for quota attainment through high-volume sales motions, positioning ShipStation’s technical capabilities as the primary driver for merchant success.
What you’ll do
Drive Expansion Revenue:
Grow revenue within an assigned book of merchants by increasing product adoption, upgrading software plans, and expanding usage of advanced ShipStation features.
Consultative Feature Sales:
Use MEDDPICC sales methodology to identify and cross-sell underutilized software capabilities and advise merchants on how to leverage ShipStation’s tools to optimize workflows.
Adoption-Led Sales Motion:
Use data, usage signals, and discovery conversations to identify underutilized features and integrations, then position them as solutions to business challenges.
Manage a High-Volume Book of Business:
Own and prioritize a large portfolio of active customers, balancing proactive outreach, renewals, and expansion opportunities.
Quota Attainment:
Consistently meet or exceed quarterly sales quotas through repeatable software sales motions.
Carrier Integration & Volume:
Support carrier growth initiatives by ensuring merchants are effectively using software integrations to unlock incremental shipping volume.
Strategic Forecasting:
Maintain an accurate pipeline and forecast for your territory, with transparency into software adoption trends.
Channel Management:
Drive new logo sales through co-selling with carrier partners and educate/about channel partners accordingly.
What we are looking for
Expansion & Account Growth Selling:
2-3 years of demonstrated ability to grow a book of business through upsell, cross-sell, renewals, and increased product adoption.
Consultative SaaS Selling:
Experience translating software capabilities into tangible business outcomes for SMB and mid-market customers.
Technical & E-commerce Fluency:
Working knowledge of SaaS platforms, API-driven workflows, and ecommerce ecosystems (e.g., Amazon, Shopify).
Adoption Strategy:
Proven experience driving engagement and stickiness within a platform.
Execution-Focused:
Disciplined approach to managing a high-volume territory and delivering time-to-value for customers.
What we offer
Fully Paid Annual International President's Club Trip (Auctane Employee Plus One)
Annual Global Revenue Kick Off Week at HQ in Austin, TX
401k employer matching
Annual merit reviews to recognize achievement
Health and Wellness plans (medical, dental, vision)
Employee Assistance Program with up to 8 free mental health sessions
Gym discounts
Education reimbursement
Employee Referral Program
Inclusive work environment and supportive culture
HQ in central Austin, Texas
Required and preferred qualifications
Location:
Domiciled within assigned territory (Minneapolis/St. Paul, Minnesota) and able to travel within the territory for in-person engagement, about 4 days per week.
Role fit:
Ability to collaborate with Implementation and Product teams to ensure consistent execution and product fit.
Compensation note:
For applicants based in Minneapolis and St. Paul, compensation starts at $135,000 OTE.
About the team Auctane is a team of shipping and software experts helping merchants move ideas and innovations around the globe. Our family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, GlobalPost, and Packlink. Partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart. We operate with accountability, urgency, and customer-first decision-making.
Equal Opportunity We are an Equal Opportunity Employer. We do not discriminate on the basis of any protected status. If you are based in California, you may review the ShipStation Privacy Policy for California residents linked in our postings. This role involves regular in-person customer engagement.
Voluntary Self-Identification For government reporting purposes, we may request voluntary self-identification information. Completion is optional and confidential. Your responses do not affect hiring decisions. See disclosures and definitions as applicable in our posting.
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Our values: Win as One. Delight Customers. Deliver Great Outcomes.
About the role:
Field Account Manager (FAM)
serve as a software sales expert within a defined territory. You will own a transactional book of business, focusing on
software adoption, advanced feature utilization, and revenue expansion
across our established merchant base. This is a field-based, customer-facing role that requires regular in-person engagement to drive software retention and expansion. You will be responsible for quota attainment through high-volume sales motions, positioning ShipStation’s technical capabilities as the primary driver for merchant success.
What you’ll do
Drive Expansion Revenue:
Grow revenue within an assigned book of merchants by increasing product adoption, upgrading software plans, and expanding usage of advanced ShipStation features.
Consultative Feature Sales:
Use MEDDPICC sales methodology to identify and cross-sell underutilized software capabilities and advise merchants on how to leverage ShipStation’s tools to optimize workflows.
Adoption-Led Sales Motion:
Use data, usage signals, and discovery conversations to identify underutilized features and integrations, then position them as solutions to business challenges.
Manage a High-Volume Book of Business:
Own and prioritize a large portfolio of active customers, balancing proactive outreach, renewals, and expansion opportunities.
Quota Attainment:
Consistently meet or exceed quarterly sales quotas through repeatable software sales motions.
Carrier Integration & Volume:
Support carrier growth initiatives by ensuring merchants are effectively using software integrations to unlock incremental shipping volume.
Strategic Forecasting:
Maintain an accurate pipeline and forecast for your territory, with transparency into software adoption trends.
Channel Management:
Drive new logo sales through co-selling with carrier partners and educate/about channel partners accordingly.
What we are looking for
Expansion & Account Growth Selling:
2-3 years of demonstrated ability to grow a book of business through upsell, cross-sell, renewals, and increased product adoption.
Consultative SaaS Selling:
Experience translating software capabilities into tangible business outcomes for SMB and mid-market customers.
Technical & E-commerce Fluency:
Working knowledge of SaaS platforms, API-driven workflows, and ecommerce ecosystems (e.g., Amazon, Shopify).
Adoption Strategy:
Proven experience driving engagement and stickiness within a platform.
Execution-Focused:
Disciplined approach to managing a high-volume territory and delivering time-to-value for customers.
What we offer
Fully Paid Annual International President's Club Trip (Auctane Employee Plus One)
Annual Global Revenue Kick Off Week at HQ in Austin, TX
401k employer matching
Annual merit reviews to recognize achievement
Health and Wellness plans (medical, dental, vision)
Employee Assistance Program with up to 8 free mental health sessions
Gym discounts
Education reimbursement
Employee Referral Program
Inclusive work environment and supportive culture
HQ in central Austin, Texas
Required and preferred qualifications
Location:
Domiciled within assigned territory (Minneapolis/St. Paul, Minnesota) and able to travel within the territory for in-person engagement, about 4 days per week.
Role fit:
Ability to collaborate with Implementation and Product teams to ensure consistent execution and product fit.
Compensation note:
For applicants based in Minneapolis and St. Paul, compensation starts at $135,000 OTE.
About the team Auctane is a team of shipping and software experts helping merchants move ideas and innovations around the globe. Our family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, GlobalPost, and Packlink. Partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart. We operate with accountability, urgency, and customer-first decision-making.
Equal Opportunity We are an Equal Opportunity Employer. We do not discriminate on the basis of any protected status. If you are based in California, you may review the ShipStation Privacy Policy for California residents linked in our postings. This role involves regular in-person customer engagement.
Voluntary Self-Identification For government reporting purposes, we may request voluntary self-identification information. Completion is optional and confidential. Your responses do not affect hiring decisions. See disclosures and definitions as applicable in our posting.
#J-18808-Ljbffr