Sales Operations Coordinator (Foodservice B2B)
Donna Italia USA, Florida, New York, United States
Overview
This is NOT a flexible, self-directed sales job. This role is process-driven, structured, and execution-focused. Role Summary The Inside Sales Representative owns the full lead-to-sample execution process for marketing-generated leads. This role is operational, fast-paced, and execution-critical. Success is measured by speed, follow-up quality, sample conversion, and consistent closed-loop communication. Core Responsibilities
Lead Management & Qualification Respond to 100% of inbound leads within 48 hours Qualify all inquiries against strict criteria Disqualify quickly and clearly when criteria are not met Own all lead communication, including approvals and rejections Sample Execution Ensure samples are shipped within 72 hours of qualification Track all samples in CRM with dates, status, and ownership Ensure no sample is shipped without proper qualification Follow-Up & Conversion Conduct follow-up within 7 days of sample delivery Drive samples toward measurable outcomes: Product feedback Conversation Coordinate demos with outside sales when needed Own communication even when sales is involved CRM & Reporting Maintain clean, accurate CRM records Capture feedback, objections, and next steps Provide weekly activity reports, including: Leads received Follow-ups completed Conversations and quotes generated Required Skills & Profile
Comfortable speaking with chefs, F&B directors, and operators Highly organized, process-driven Strong written and verbal communication skills CRM-savvy (Zoho or similar) Able to manage multiple leads without dropping follow-up Able to clearly communicate approvals or rejections and close the loop without leaving leads unanswered What This Role Is NOT
Not a cold-calling SDR role Not a passive order-taking role This role exists to accelerate momentum and convert interest into revenue. Reporting Line
Reports to: Marketing Works closely with: Marketing, Outside Sales, Operations Job Type
46K-58K Full-time, office 100% 401(k) 401(k) matching Paid time off Company Description
Donna Italia USA delivers innovative, turnkey pizza solutions designed to enhance customer satisfaction and drive revenue with minimal complexity or expenses. Through its unique plug-and-bake [pizza + oven] system, Donna Italia enables effortless preparation of authentic Italian pizzas in just 3 minutes. Customers receive a complimentary professional stone oven when they subscribe to monthly pizza plans, ensuring flexibility and affordability. Crafted in Italy using the finest ingredients without preservatives or additives, Donna Italia pizzas deliver superior quality and flavor. Currently operational in 13 countries, Donna Italia serves various foodservice businesses, including hotels, restaurants, bars, and entertainment venues, providing ease and authenticity to operations.
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This is NOT a flexible, self-directed sales job. This role is process-driven, structured, and execution-focused. Role Summary The Inside Sales Representative owns the full lead-to-sample execution process for marketing-generated leads. This role is operational, fast-paced, and execution-critical. Success is measured by speed, follow-up quality, sample conversion, and consistent closed-loop communication. Core Responsibilities
Lead Management & Qualification Respond to 100% of inbound leads within 48 hours Qualify all inquiries against strict criteria Disqualify quickly and clearly when criteria are not met Own all lead communication, including approvals and rejections Sample Execution Ensure samples are shipped within 72 hours of qualification Track all samples in CRM with dates, status, and ownership Ensure no sample is shipped without proper qualification Follow-Up & Conversion Conduct follow-up within 7 days of sample delivery Drive samples toward measurable outcomes: Product feedback Conversation Coordinate demos with outside sales when needed Own communication even when sales is involved CRM & Reporting Maintain clean, accurate CRM records Capture feedback, objections, and next steps Provide weekly activity reports, including: Leads received Follow-ups completed Conversations and quotes generated Required Skills & Profile
Comfortable speaking with chefs, F&B directors, and operators Highly organized, process-driven Strong written and verbal communication skills CRM-savvy (Zoho or similar) Able to manage multiple leads without dropping follow-up Able to clearly communicate approvals or rejections and close the loop without leaving leads unanswered What This Role Is NOT
Not a cold-calling SDR role Not a passive order-taking role This role exists to accelerate momentum and convert interest into revenue. Reporting Line
Reports to: Marketing Works closely with: Marketing, Outside Sales, Operations Job Type
46K-58K Full-time, office 100% 401(k) 401(k) matching Paid time off Company Description
Donna Italia USA delivers innovative, turnkey pizza solutions designed to enhance customer satisfaction and drive revenue with minimal complexity or expenses. Through its unique plug-and-bake [pizza + oven] system, Donna Italia enables effortless preparation of authentic Italian pizzas in just 3 minutes. Customers receive a complimentary professional stone oven when they subscribe to monthly pizza plans, ensuring flexibility and affordability. Crafted in Italy using the finest ingredients without preservatives or additives, Donna Italia pizzas deliver superior quality and flavor. Currently operational in 13 countries, Donna Italia serves various foodservice businesses, including hotels, restaurants, bars, and entertainment venues, providing ease and authenticity to operations.
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