Clinical Diabetes Sales Specialist (Albuquerque, NM)

**Please note that although the role is remote, the ideal candidate would be based in Albuquerque, New Mexico** **and able to travel throughout the area as needed.*** CDSS maintains solid line reporting structure to the Regional Sales Manager (RSM) for all sales and business process responsibilities and goals.* In partnership with Territory Manager (TM), covers assigned territory to ensure the territory meets or exceeds company sales goals as established by Sales Management.* With TM, develops a business plan to promote new and maintain existing business in the territory. Uses business acumen to develop strategies and programs to address clinical needs or concerns.* Efficiently uses available tools and resources to identify sales leads and gather the information required to determine if prospecting criteria have been satisfied.* Effectively promotes Tandem’s unique market position, approach and value to the prospect (e.g., ability to integrate/coordinate with providers, impact on claims or other outcomes, clinical and technical differentiation from competitors).* Leverages clinical expertise to create and implement strategic business plans (i.e.. short-term & long-term goals and objectives) for assigned Territory.* Provides information in a professional manner to various health care professionals (HCPs-MDs, DOs, NPs, RNs, CDCESs, RPhs, etc.) to influence them to recommend/prescribe Tandem products/services when indicated as part of patients’ diabetes management plan.* Provides products/services/clinical outcomes information directly to the consumer/end user via health fairs, conventions or in conjunction with promotions.* Maintains knowledge of competitive products and market landscape in order to clinically and competitively sell against other products and therapies.* Attends and participates in all corporate sales/clincial training, sales meetings, and assigned conventions, trade shows and symposia.* Keeps records updated in the customer relationship management software (CRM), for all business dealings within assigned territory.* Maintains all assigned company property, equipment, records, selling aids and samples in a manner consistent with company policies.* Establishes and maintains a territory call cycle that will minimize administrative time and maximize time and effort spent with sales prospects and customers.* Maintains expenses within established corporate guidelines and submits expense reports on a timely basis; exhibits personal integrity in dealing with all allowable business expenditures.* Completes other assignments and sales reports as directed by Sales Management.* CDSS maintains dotted line reporting structure to Regional Clinical Manager (RCM) for clinical responsibilities, goals and compliance.* CDSS provides training, education, technical troubleshooting and support to customers (HCPs and patients) which complies with product labeling and follows accepted diabetes standards of care.* Interacts with patients and HCPs (Certified Diabetes Care and Education Specialists, Endocrinologists) in order to familiarize them with the benefits of Tandem Diabetes’ products and related services.* Meets or exceeds annual clinical and training goals.* Patient training and education:* Coordinates, schedules, and delivers patient product trainings in the assigned territory. Ensures external referral decisions meet needs of HCP, patient, and Tandem business.* Completes all product training, documentation and communication with HCPs in a thorough and timely manner per company policy.* Maintains account-level training requirements and trainer details for efficient and effective training coordination.* Conducts/promotes educational offerings for new and existing patients which support diabetes self-management skills, preparation for or optimization of automated insulin delivery to reach positive outcomes and customer retention.* Establishes and maintains excellent professional relationships with HCPs to support the sale and effective use of Tandem Diabetes products / services.* Creates value for the HCP by differentiating Tandem Diabetes Care products and clinical services.* Educates prospective and current customers regarding industry/healthcare trends, web-based solutions, Tandem products, services and outcomes, and/or other population health management topics.* Selects contracted trainers based on territory business need and skill.* Responsible for initial and ongoing certification of contracted and non-contracted Tandem Pump Trainers in the territory. Ensures external training quality supports Tandem’s training excellence scores.* Conducts HCP wear experiences to promote knowledge and comfort with Tandem systems.* Educates HCPs on the use of Tandem therapy management reports to optimize patient outcomes.* Leverages clinical expertise to discuss published studies, account and individual clinical outcomes and successes in an effective and compliant manner.

Shares successful field strategies with regional sales team for learning.* Collaborates with Customer Technical Support and Clinical Support Specialist teams to identify and address post-sale product issues, and additional patient education/ training needs.* Confirms completion of required training plan before assuming job responsibilities.* Ensures work is performed in compliance with company policies including Privacy/HIPAA and other regulatory, legal, and safety requirements.* Completes other assignments and reports as directed by Clinical Management.**Field Based and Hybrid:** This position is **field based and hybrid.** We areopen to candidates located in Albuquerque, New Mexico or neighboring cities. Equipment for the role will be provided and training will occur onsite and virtually.* Excellent communication skills regarding diabetes through the life cycle, self-management strategies, proper use of diabetes technology devices and therapies, meal management strategies, diabetes medications, acute and chronic complications, emergency management and community resources.* Ability to establish effective relationships with patients, referral sources and health care professionals.* Demonstrated ability to effectively communicate as a clinical expert on diabetes, diabetes technology, Automated Insulin Delivery, and diabetes management software reports to patients and health care providers.* Demonstrated ability to communicate in a clear and concise manner with customers to resolve education or product issues and answer questions according to company protocols and requirements.* Skilled at contributing clinical expertise to achieve Tandem business goals.* Able to react to changing situations in a timely, calm, and confident manner.* Ability to work in a fast-paced, dynamic market.

Reacts positively to change as an opportunity to improve business performance and campaigns for it when necessary.* Proficient in Microsoft Office Suite and Internet with CRM software familiarity preferred.* Able to travel in the assigned territory at least 80% of the time and work from a remote home office; must maintain valid driver’s license and required auto insurance as well as good driving record, per company policy.* RN, RD or RPh or equivalent combination of education and applicable job experience.* Advanced Diabetes Education Professional Credential (Certified Diabetes Care and Education Specialist (CDCES) or Board Certified, Advanced Diabetes Management (BC-ADM) certified or eligible.* Maintenance of registration and licensure through clinical education.* Continuing education on patient education on the technical use of diabetes technology and special considerations related to pump therapy in the marketplace.* 2 years’ experience coordinating and conducting patient education on the technical use of diabetes technology (experience with video remote education preferred).* Demonstrated ability to effectively communicate as a clinical expert to patients and #J-18808-Ljbffr