Mvbbank
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Loan Operations Specialist II Regular Full Time Individual Cntribr Operations Center, Hagerstown, MD, US
7 days ago Requisition ID: 1144
Salary Range: $21.00 To $25.00 Hourly
Functional Title: Loan Operations Specialist II
Reports to: Loan Servicing Manager
Grade: 4
FLSA: Non-Exempt
Date: January 2026
Middletown Valley Bank is a growing organization, and we are looking for people who believe in providing an Absolutely Exceptional Experience to our customers, communities, and fellow team members. Become a part of our team and join a company with a professional and positive work environment, caring culture, great benefits and rewarding work opportunities.
General Summary The primary duties of the Loan Operations department include providing excellent customer service to the bank’s customers and fellow employees while being the main point of contact for loan servicing operations. This department is responsible for all aspects of a loan throughout its life cycle from booking and maintenance, to processing loan payoffs. The Loan Operations Specialist II works closely with other key department members and the management team to ensure all new loans are properly entered and maintained on the system. A high degree of accuracy and attention to detail is needed in this position.
Primary Duties and Responsibilities
Provides assistance on loan servicing inquiries regarding payment inquiries, transaction research, error resolution and general loan account questions.
Books and maintains loans after they have been originated, in addition to closing loan files on loans that have been paid off.
Ensures accurate and timely operations of the bank’s loan process.
Verifies all documents and information requested by customers and/or attorneys are received and placed in loan or credit files.
Posts payments, makes draws, advances and construction draws.
Interpret and understand flood determinations, verifications, appraisals and title work.
Tracks loan-related documents and ensures collateral is properly insured for the life of the loan.
Completes exception report remediation or research on time and with high accuracy.
Monitors and responds to all email or phone requests to ensure completion of requests are completed in a timely manner.
Assists the department with various administrative loan tasks such as processing pay-off letters, loan payments, posting incoming wire payments and monthly Lines of Credit.
Understands process issues, opens cases in JHA Core Processing System and works with JHA to resolve in a timely manner.
Recognizes process efficiency opportunities and suggests changes to existing departmental procedures.
Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.
Supports and participates in community activities and initiatives.
Other duties necessary to meet business objectives.
Knowledge, Skills, and Abilities
High School diploma or equivalent required.
2-3 years prior experience in banking or relevant field, preferably within a Loan Servicing role.
Ability to operate in a professional office environment while servicing clients in a courteous and professional manner.
Handles moderately challenging situations to resolve customer or branch issues.
Proficient with Windows and Microsoft Office
Demonstrated knowledge/experience in loan servicing practices and procedures.
Strong written, verbal, and interpersonal communication skills are critical.
Must be analytical, detail oriented and organized.
Ability to work effectively in a team environment and across multiple departments.
Adaptable in an ever-changing technological and regulatory environment.
Aligned with Middletown Valley Bank’s Code of Ethics and values.
Health, Dental, and Vision Insurance
Life Insurance
Short Term & Long-Term Disability
401k Savings Plan
Paid Holidays
Paid Time Off
Professional Development
Employee Assistance Program
While performing the duties of this job, the employee is regularly required to stand, walk, use hands to type, carry, handle, and feel objects, reach with hands and arms, talk, and hear. The employee must occasionally lift and/or move up to 25 pounds or more. Specific vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
The job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
This job description represents a summary of typical functions of the job, no t an exhaustive list of all possible responsibilities, tasks, and duties. #J-18808-Ljbffr
Loan Operations Specialist II Regular Full Time Individual Cntribr Operations Center, Hagerstown, MD, US
7 days ago Requisition ID: 1144
Salary Range: $21.00 To $25.00 Hourly
Functional Title: Loan Operations Specialist II
Reports to: Loan Servicing Manager
Grade: 4
FLSA: Non-Exempt
Date: January 2026
Middletown Valley Bank is a growing organization, and we are looking for people who believe in providing an Absolutely Exceptional Experience to our customers, communities, and fellow team members. Become a part of our team and join a company with a professional and positive work environment, caring culture, great benefits and rewarding work opportunities.
General Summary The primary duties of the Loan Operations department include providing excellent customer service to the bank’s customers and fellow employees while being the main point of contact for loan servicing operations. This department is responsible for all aspects of a loan throughout its life cycle from booking and maintenance, to processing loan payoffs. The Loan Operations Specialist II works closely with other key department members and the management team to ensure all new loans are properly entered and maintained on the system. A high degree of accuracy and attention to detail is needed in this position.
Primary Duties and Responsibilities
Provides assistance on loan servicing inquiries regarding payment inquiries, transaction research, error resolution and general loan account questions.
Books and maintains loans after they have been originated, in addition to closing loan files on loans that have been paid off.
Ensures accurate and timely operations of the bank’s loan process.
Verifies all documents and information requested by customers and/or attorneys are received and placed in loan or credit files.
Posts payments, makes draws, advances and construction draws.
Interpret and understand flood determinations, verifications, appraisals and title work.
Tracks loan-related documents and ensures collateral is properly insured for the life of the loan.
Completes exception report remediation or research on time and with high accuracy.
Monitors and responds to all email or phone requests to ensure completion of requests are completed in a timely manner.
Assists the department with various administrative loan tasks such as processing pay-off letters, loan payments, posting incoming wire payments and monthly Lines of Credit.
Understands process issues, opens cases in JHA Core Processing System and works with JHA to resolve in a timely manner.
Recognizes process efficiency opportunities and suggests changes to existing departmental procedures.
Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.
Supports and participates in community activities and initiatives.
Other duties necessary to meet business objectives.
Knowledge, Skills, and Abilities
High School diploma or equivalent required.
2-3 years prior experience in banking or relevant field, preferably within a Loan Servicing role.
Ability to operate in a professional office environment while servicing clients in a courteous and professional manner.
Handles moderately challenging situations to resolve customer or branch issues.
Proficient with Windows and Microsoft Office
Demonstrated knowledge/experience in loan servicing practices and procedures.
Strong written, verbal, and interpersonal communication skills are critical.
Must be analytical, detail oriented and organized.
Ability to work effectively in a team environment and across multiple departments.
Adaptable in an ever-changing technological and regulatory environment.
Aligned with Middletown Valley Bank’s Code of Ethics and values.
Health, Dental, and Vision Insurance
Life Insurance
Short Term & Long-Term Disability
401k Savings Plan
Paid Holidays
Paid Time Off
Professional Development
Employee Assistance Program
While performing the duties of this job, the employee is regularly required to stand, walk, use hands to type, carry, handle, and feel objects, reach with hands and arms, talk, and hear. The employee must occasionally lift and/or move up to 25 pounds or more. Specific vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
The job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
This job description represents a summary of typical functions of the job, no t an exhaustive list of all possible responsibilities, tasks, and duties. #J-18808-Ljbffr