Business Development Representative - Inside Mechanical Sales
Fidelity Building Services Group, Wichita Falls, Texas, United States, 76309
Business Development Representative - Inside Mechanical Sales
James Lane Air Conditioning Company, 1601 Martin Luther King Jr Boulevard, Wichita Falls, Texas, United States of America Job Description
Posted Tuesday, January 20, 2026 at 5:00 AM Position Overview The Business Development Representative – Inside Sales supports revenue growth through inside sales activities focused on inbound leads, existing customers, and assigned accounts. This role executes sales processes, prepares proposals, and supports service-related sales activities in accordance with established pricing, procedures, and management direction. Independent negotiation, pricing decisions, or customer commitments are not authorized. Primary Responsibilities Inside Sales Execution: Respond to inbound sales inquiries, assigned leads, and existing customer requests for HVAC and plumbing time-and-material (T&M) repairs and projects in accordance with company guidelines. Proposal Preparation: Prepare sales proposals based on defined pricing structures, scope guidance, and technical input from service leadership or field teams; submit proposals for approval as required prior to customer presentation. Customer Communication: Communicate professionally with customers regarding proposals, scheduling coordination, and service follow-up without making independent pricing, scope, or service commitments. Account Support: Support and maintain assigned customer relationships through consistent follow-up, documentation, and service coordination in alignment with sales and service management direction. Internal Coordination: Communicate with Service Coordinators, Dispatch, Purchasing, and field personnel to ensure proposals reflect accurate labor, material, and scheduling information. CRM Compliance: Accurately enter, update, and maintain all sales activity, customer interactions, and proposal data in the company’s CRM system. Sales Support & Tracking: Track proposal status, follow up on outstanding quotes, and report activity and results as directed by management. Quality Monitoring: Report customer feedback, service concerns, or recurring issues to management. Process Adherence: Follow established sales workflows, approval processes, pricing controls, and documentation requirements. General Support: Perform additional sales-related administrative duties as assigned to support business development efforts. Process Adherence: Ability to follow defined sales procedures, pricing structures, and approval requirements without exception. Professional Boundaries: Demonstrated ability to operate within assigned authority and escalate decisions appropriately. Communication: Clear, professional verbal and written communication with customers and internal teams. Attention to Detail: Ensures proposals, documentation, and CRM entries are accurate and complete. Time Management: Ability to manage assigned leads and follow-ups efficiently in a fast-paced environment. Customer Service: Maintains a professional, service-oriented approach while representing the company. Consistency: Applies sales processes and standards uniformly across all customer interactions. Qualifications Experience: Previous inside sales, customer service, or service-based sales support experience preferred. HVAC, plumbing, or construction-related industry exposure preferred. Education: High school diploma or equivalent required. Communication: Excellent verbal and written communication skills with ability to interact professionally. Working Conditions Hours: Monday through Friday 8:00 AM – 5:00 PM with overtime or adjusted schedules based on workload. Environment: Primarily office-based using standard office equipment including computers, phones, copiers, and filing systems Physical Demands: Primarily sedentary with occasional standing, walking, bending, and lifting. Ability to lift up to 20 pounds About Us: James Lane Mechanical, A Fidelity Company, provides a full range of state-of-the-art HVAC/Mechanical services throughout the Wichita Falls and North Texas region. Our commercial clients include those in data & telecom facilities, education, financial, government, healthcare, hospitality, and churches. A company focused on customer service and ethical business practices, James Lane Mechanical continues to deliver innovative industry technologies and services while staying committed to our mission of serving people with the right solutions. James Lane Air Conditioning Company, 1601 Martin Luther King Jr Boulevard, Wichita Falls, Texas, United States of America
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James Lane Air Conditioning Company, 1601 Martin Luther King Jr Boulevard, Wichita Falls, Texas, United States of America Job Description
Posted Tuesday, January 20, 2026 at 5:00 AM Position Overview The Business Development Representative – Inside Sales supports revenue growth through inside sales activities focused on inbound leads, existing customers, and assigned accounts. This role executes sales processes, prepares proposals, and supports service-related sales activities in accordance with established pricing, procedures, and management direction. Independent negotiation, pricing decisions, or customer commitments are not authorized. Primary Responsibilities Inside Sales Execution: Respond to inbound sales inquiries, assigned leads, and existing customer requests for HVAC and plumbing time-and-material (T&M) repairs and projects in accordance with company guidelines. Proposal Preparation: Prepare sales proposals based on defined pricing structures, scope guidance, and technical input from service leadership or field teams; submit proposals for approval as required prior to customer presentation. Customer Communication: Communicate professionally with customers regarding proposals, scheduling coordination, and service follow-up without making independent pricing, scope, or service commitments. Account Support: Support and maintain assigned customer relationships through consistent follow-up, documentation, and service coordination in alignment with sales and service management direction. Internal Coordination: Communicate with Service Coordinators, Dispatch, Purchasing, and field personnel to ensure proposals reflect accurate labor, material, and scheduling information. CRM Compliance: Accurately enter, update, and maintain all sales activity, customer interactions, and proposal data in the company’s CRM system. Sales Support & Tracking: Track proposal status, follow up on outstanding quotes, and report activity and results as directed by management. Quality Monitoring: Report customer feedback, service concerns, or recurring issues to management. Process Adherence: Follow established sales workflows, approval processes, pricing controls, and documentation requirements. General Support: Perform additional sales-related administrative duties as assigned to support business development efforts. Process Adherence: Ability to follow defined sales procedures, pricing structures, and approval requirements without exception. Professional Boundaries: Demonstrated ability to operate within assigned authority and escalate decisions appropriately. Communication: Clear, professional verbal and written communication with customers and internal teams. Attention to Detail: Ensures proposals, documentation, and CRM entries are accurate and complete. Time Management: Ability to manage assigned leads and follow-ups efficiently in a fast-paced environment. Customer Service: Maintains a professional, service-oriented approach while representing the company. Consistency: Applies sales processes and standards uniformly across all customer interactions. Qualifications Experience: Previous inside sales, customer service, or service-based sales support experience preferred. HVAC, plumbing, or construction-related industry exposure preferred. Education: High school diploma or equivalent required. Communication: Excellent verbal and written communication skills with ability to interact professionally. Working Conditions Hours: Monday through Friday 8:00 AM – 5:00 PM with overtime or adjusted schedules based on workload. Environment: Primarily office-based using standard office equipment including computers, phones, copiers, and filing systems Physical Demands: Primarily sedentary with occasional standing, walking, bending, and lifting. Ability to lift up to 20 pounds About Us: James Lane Mechanical, A Fidelity Company, provides a full range of state-of-the-art HVAC/Mechanical services throughout the Wichita Falls and North Texas region. Our commercial clients include those in data & telecom facilities, education, financial, government, healthcare, hospitality, and churches. A company focused on customer service and ethical business practices, James Lane Mechanical continues to deliver innovative industry technologies and services while staying committed to our mission of serving people with the right solutions. James Lane Air Conditioning Company, 1601 Martin Luther King Jr Boulevard, Wichita Falls, Texas, United States of America
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