Global Head of Customer Resolution & Recovery

A leading technology company is seeking an experienced leader to head their newly formed Customer Resolution and Recovery Team. This role requires a strong holder to manage customer issues and investigations, drive AI and automation innovation, and ensure effective resolution processes. Ideal candidates will have over 10 years in customer operations, with significant leadership experience, a data-driven mindset, and excellent collaboration skills. Based in Southern California, the position offers competitive compensation ranging from $169,000 to $228,500. #J-18808-Ljbffr