Junior Product Specialist
Location: North Liberty, IA. Department: Sales / Product. Employment Type: Full-Time. Schedule: Monday - Friday, 8:00am - 5:00pm CT
Spotix is a growing e-commerce company specializing in premium hearth, patio, and outdoor living products - fireplaces, fire pits, grills, and outdoor kitchens. We help homeowners and trade professionals plan and purchase complex products online with confidence, and support them throughout their projects.
We’re looking for a Junior Product Specialist to join our local team. This is an entry-to-mid level role focused on supporting customers, learning a technical product catalog, and assisting with product and sales-related questions. This role is best for someone who learns quickly, takes initiative, and isn’t afraid to engage with customers while still building expertise.
What You’ll Do
Handle inbound customer calls, chats, and emails
Learn and support a large catalog of hearth, patio, and outdoor living products
Guide customers toward the right product based on needs, specifications, and budget
Assist with quotes, documentation, and order coordination
Provide post‑sale product support, basic troubleshooting, and order status updates
Support active customer projects and expedite complex issues when needed
Work closely with teammates and vendors to support customers throughout their projects
Work across Shopify, NetSuite, and support tools
Accurately document customer interactions and follow‑ups
Learning Curve This role comes with a learning curve in a technical product category (fire pits, fireplaces, and outdoor cooking), but prior experience with these specific products isn’t required. You’ll begin by learning our most commonly sold products and gradually build expertise across the full catalog. Early on, you’ll work directly with customers, supported by experienced teammates and hands‑on, interactive product training.
Job Requirements Ability to sit or stand for extended periods during the workday
Strong communication skills (verbal and written) with a consultative sales style
Comfortable learning and working across multiple software systems and tools
Fast learner comfortable handling technical products
Organized, dependable, and detail‑oriented
Comfortable multitasking in a fast‑paced environment
Willing to engage with customers while still learning
Occasional overnight travel may be required for training and vendor visits
Preferred experience:
DIY, trade, construction, or home‑improvement experience (personal or professional)
Prior customer service or inside sales experience
Why Work at Spotix
Monday–Friday schedule
Hands‑on product training with real responsibility early
This role can serve as a strong foundation for future growth into senior product or sales roles
Casual, collaborative office environment
Benefits Include
Health insurance (with company contribution)
Dental and vision insurance
401k with company match
Paid vacation and holidays
Paid maternity/paternity leave
Employee product discountsCasual dress code
Spotix is committed to creating a diverse and inclusive workplace. We celebrate differences and are proud to be an equal‑opportunity employer. We encourage candidates from all backgrounds to apply!
#J-18808-Ljbffr
Spotix is a growing e-commerce company specializing in premium hearth, patio, and outdoor living products - fireplaces, fire pits, grills, and outdoor kitchens. We help homeowners and trade professionals plan and purchase complex products online with confidence, and support them throughout their projects.
We’re looking for a Junior Product Specialist to join our local team. This is an entry-to-mid level role focused on supporting customers, learning a technical product catalog, and assisting with product and sales-related questions. This role is best for someone who learns quickly, takes initiative, and isn’t afraid to engage with customers while still building expertise.
What You’ll Do
Handle inbound customer calls, chats, and emails
Learn and support a large catalog of hearth, patio, and outdoor living products
Guide customers toward the right product based on needs, specifications, and budget
Assist with quotes, documentation, and order coordination
Provide post‑sale product support, basic troubleshooting, and order status updates
Support active customer projects and expedite complex issues when needed
Work closely with teammates and vendors to support customers throughout their projects
Work across Shopify, NetSuite, and support tools
Accurately document customer interactions and follow‑ups
Learning Curve This role comes with a learning curve in a technical product category (fire pits, fireplaces, and outdoor cooking), but prior experience with these specific products isn’t required. You’ll begin by learning our most commonly sold products and gradually build expertise across the full catalog. Early on, you’ll work directly with customers, supported by experienced teammates and hands‑on, interactive product training.
Job Requirements Ability to sit or stand for extended periods during the workday
Strong communication skills (verbal and written) with a consultative sales style
Comfortable learning and working across multiple software systems and tools
Fast learner comfortable handling technical products
Organized, dependable, and detail‑oriented
Comfortable multitasking in a fast‑paced environment
Willing to engage with customers while still learning
Occasional overnight travel may be required for training and vendor visits
Preferred experience:
DIY, trade, construction, or home‑improvement experience (personal or professional)
Prior customer service or inside sales experience
Why Work at Spotix
Monday–Friday schedule
Hands‑on product training with real responsibility early
This role can serve as a strong foundation for future growth into senior product or sales roles
Casual, collaborative office environment
Benefits Include
Health insurance (with company contribution)
Dental and vision insurance
401k with company match
Paid vacation and holidays
Paid maternity/paternity leave
Employee product discountsCasual dress code
Spotix is committed to creating a diverse and inclusive workplace. We celebrate differences and are proud to be an equal‑opportunity employer. We encourage candidates from all backgrounds to apply!
#J-18808-Ljbffr