UX Researcher (Remote)

SMBC, Sacramento, California, United States, 95828

Join us on our mission to create a completely new, 100% digital bank that truly serves customers' best interests. We are a close-knit and fun-loving team of seasoned financial services professionals who came together for the challenge of building a bank from scratch - and we are committed to doing it all the right way (from technology infrastructure to modern marketing to customer experience).

The anticipated salary range for this role is between $79,180.00 and $92,541.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.

We work with the flexibility and speed of a start-up. But we also have significant stability and capital from being part of the SMBC Group (Sumitomo Mitsui Banking Corporation). SMBC is the second largest bank in Japan and the 12th largest bank in the world with operations in over forty countries. And SMBC is committed to disrupting the US marketplace with ground-breaking products.

It is the best of both worlds, and we are seeking proven marketing leaders to propel us towards a national launch. We have both the ambitious growth plans and the 'patient capital' necessary to execute a multi-year plan. Join us on the journey to deliver an exciting concept of evolved banking.


Collaborate across workstreams to guide the evolution of a new financial product.

Collaborate closely with Research Lead in designing/conducting studies and socializing findings.

Explore competitor library and market reports; drive discovery while benchmarking our UX and product.

Design and conduct quantitative studies: usability testing, preference tests, impression tests, navigations tests, surveys, card sorts, etc.

Design and conduct qualitative studies: interviews, focus groups, guerilla testing, etc.

Help prepare and facilitate ideation workshops to empower innovation.

Evolve our understanding of the customer through personas, empathy maps, user flows, and journey maps.

Apply best practices and knowledge of user experience principles.


Education: Bachelor’s degree in HCI, psychology, sociology, statistics, computer science, or related field preferred.

Experience: 1-2 years experience in User Research, Market Research, or UX Design

Strongly analytical and statistically minded, you love diving into data and finding patterns in chaos

Knowledgeable of data visualization best practices

Adept with market and competitor analysis

Experienced in designing / conducting quantitative research: usability tests, surveys, A/B tests, and impression tests

Succinct and impactful reporting

Excellent presentation skills, experience briefing stakeholders

Comfortable with fast-paced and semi-unstructured business cadence

Outstanding written and verbal communication skills

Self-starter with ability to define and complete objectives independently

Technologically strong and digitally savvy

Proficient in Microsoft Suite (Word, Excel, PowerPoint)

Case study or portfolio showcasing a variety of research methods and creative solutions

Preferred Skills/Qualifications:

Experience with research repositories or databases

Experience with Google Analytics or other analytics engines

Experience designing / moderating qualitative studies: interviews and usability tests

Experience developing UXR artifacts (infographics, personas, empathy maps, journey maps, user stories, etc.)

Experience conducting card sorts

Experience with UserZoom or a similar testing tool

Experience with SurveyMonkey or similar survey tool

Experience facilitating ideation workshops

Experience working in an Agile Environment


We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.


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