FIS
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Product Support Representative II
role at
FIS .
Type of Hire: Experienced (relevant combo of work and education)
Education Desired: Bachelor of Commerce/Business
Position Type: Full time
About The Role As a Product Support Representative, you will work with FIS clients to provide in‑depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application.
This is a full‑time position with a required hybrid schedule in one of the posted locations.
Current and/or future sponsorships are not available for this role.
What You Will Be Doing
Provides in‑depth product support to FIS clients by resolving incoming inquiries
Responds to customer product inquiries via telephone or in written internet‑based email or chat sessions
Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters
Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action
Documents customer information and recurring technical issues to support product quality programs and product development
Recreates client issues in test environment, identifies and documents how applications and systems interact to support business processes
Interpersonal skills and technical product knowledge and expertise are critical to responding to daily client‑centric activities
Other related duties assigned as needed
What You Will Need
Demonstrate knowledge of proficient to advanced SQL query reading and writing skills
Knowledge of Unix/Linux file systems and ability to locate and pull bill pay logs
Knowledge of FIS bill pay and Zelle products
Prior banking or finance related experience is a plus; personal banking experience preferred
Strong analytical skills
Knowledge in programming, business analysis or implementation of software products
Organizational and time management skills
Self‑starter with proven ability to work independently
Excellent oral and written communication skills
Strong problem‑solving skills
Bachelor’s degree in business or related field or equivalent combination of education, training, or work experience
Knowledge of FIS products is preferred
What We Offer You
Opportunities to innovate in fintech
Tools for personal and professional growth
Inclusive and diverse work environment
Resources to invest in your community
Competitive salary and benefits
Eligibility Current and/or future sponsorships are not available for this role.
Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here.
ADA Disclaimer In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case‑by‑case basis.
Other Information Referrals increase your chances of interviewing at FIS by 2x.
Get notified about new Product Support Representative jobs in Jacksonville, FL.
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Product Support Representative II
role at
FIS .
Type of Hire: Experienced (relevant combo of work and education)
Education Desired: Bachelor of Commerce/Business
Position Type: Full time
About The Role As a Product Support Representative, you will work with FIS clients to provide in‑depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application.
This is a full‑time position with a required hybrid schedule in one of the posted locations.
Current and/or future sponsorships are not available for this role.
What You Will Be Doing
Provides in‑depth product support to FIS clients by resolving incoming inquiries
Responds to customer product inquiries via telephone or in written internet‑based email or chat sessions
Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters
Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action
Documents customer information and recurring technical issues to support product quality programs and product development
Recreates client issues in test environment, identifies and documents how applications and systems interact to support business processes
Interpersonal skills and technical product knowledge and expertise are critical to responding to daily client‑centric activities
Other related duties assigned as needed
What You Will Need
Demonstrate knowledge of proficient to advanced SQL query reading and writing skills
Knowledge of Unix/Linux file systems and ability to locate and pull bill pay logs
Knowledge of FIS bill pay and Zelle products
Prior banking or finance related experience is a plus; personal banking experience preferred
Strong analytical skills
Knowledge in programming, business analysis or implementation of software products
Organizational and time management skills
Self‑starter with proven ability to work independently
Excellent oral and written communication skills
Strong problem‑solving skills
Bachelor’s degree in business or related field or equivalent combination of education, training, or work experience
Knowledge of FIS products is preferred
What We Offer You
Opportunities to innovate in fintech
Tools for personal and professional growth
Inclusive and diverse work environment
Resources to invest in your community
Competitive salary and benefits
Eligibility Current and/or future sponsorships are not available for this role.
Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here.
ADA Disclaimer In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case‑by‑case basis.
Other Information Referrals increase your chances of interviewing at FIS by 2x.
Get notified about new Product Support Representative jobs in Jacksonville, FL.
#J-18808-Ljbffr