Customer Service Representative
Artisans' Bank, Wilmington, North Carolina, United States, 28412
POSITION
Customer Service Representative PAY GRADE
05/06 DEPARTMENT
x SUPERVISOR
x JOB SUMMARY
The Customer Service Representative (CSR) I is a key role focused on providing exceptional service through various communication channels, including phone, email, and chat. The CSR is expected to be knowledgeable in resolving problems, aiding in the resolution of customer questions and concerns, understanding, and explaining Bank products and services. This CSR should be familiar with or willing to learn branch forms and teller processes. The CSR I should also have basic knowledge of GL balancing. CUSTOMER SERVICE / EOE STATEMENT
EOE/Minorities/Females/Disability/Vet/Drug-Free Workplace Key Responsibilities
Provide exceptional service across phone, email, and chat channels. Resolve customer problems and answer questions regarding bank products and services. Learn and use branch forms and teller processes. Apply basic general ledger balancing knowledge. Key Qualifications
Strong communication skills across multiple channels. Ability to resolve customer issues efficiently. Willingness to learn branch processes and GL fundamentals. Disability Accommodations Statement
The Artisans' Bank workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the Artisans' Bank Career Opportunity website or submission process, please call 302-658-6881 and ask for Human Resources or contact the HR Department via email. Equal Employment Opportunity (EEO)
Artisans' Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or other categories protected by law. Community Involvement
The Artisans' Bank teams are not only dedicated to their roles, but also to the communities in which they are a part of. Discover our convenient locations & operating hours. Your success is our top priority, and we are dedicated to helping you every step of the way.
#J-18808-Ljbffr
Customer Service Representative PAY GRADE
05/06 DEPARTMENT
x SUPERVISOR
x JOB SUMMARY
The Customer Service Representative (CSR) I is a key role focused on providing exceptional service through various communication channels, including phone, email, and chat. The CSR is expected to be knowledgeable in resolving problems, aiding in the resolution of customer questions and concerns, understanding, and explaining Bank products and services. This CSR should be familiar with or willing to learn branch forms and teller processes. The CSR I should also have basic knowledge of GL balancing. CUSTOMER SERVICE / EOE STATEMENT
EOE/Minorities/Females/Disability/Vet/Drug-Free Workplace Key Responsibilities
Provide exceptional service across phone, email, and chat channels. Resolve customer problems and answer questions regarding bank products and services. Learn and use branch forms and teller processes. Apply basic general ledger balancing knowledge. Key Qualifications
Strong communication skills across multiple channels. Ability to resolve customer issues efficiently. Willingness to learn branch processes and GL fundamentals. Disability Accommodations Statement
The Artisans' Bank workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the Artisans' Bank Career Opportunity website or submission process, please call 302-658-6881 and ask for Human Resources or contact the HR Department via email. Equal Employment Opportunity (EEO)
Artisans' Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or other categories protected by law. Community Involvement
The Artisans' Bank teams are not only dedicated to their roles, but also to the communities in which they are a part of. Discover our convenient locations & operating hours. Your success is our top priority, and we are dedicated to helping you every step of the way.
#J-18808-Ljbffr