Bleckmann is a market leader in supply chain management (SCM) services for fashion and lifestyle brands. Established in 1862, Bleckmann has evolved from a transportation company into a provider of complete supply chain solutions, with specific expertise in e-fulfilment. With a strong base in Europe, the company has expanded to the U.S. and Asia, enabling Bleckmann to serve customers worldwide. Thanks to our investments and extensive experience in IT solutions, we offer a unified platform to our clients across the globe.
With approximately 6,500 team members, we work every day to support our customers and deliver on their promises. With a turnover of €626 million, Bleckmann has the scale and flexibility to provide world-class solutions.
Would you like to be part of our dynamic team and contribute to our growing success?
This is a permanent, full-time daytime role, working Monday to Friday, with flexibility required during peak periods and offers an annual salary of £27,583.49.
Tasks and responsibilities: As the first point of contact for our customer White Fox, you will be responsible for delivering exceptional service via email and live chat - your role is all about fast replies, friendly vibes, and real solutions. From smooth shopping experiences to prompt inquiry resolution, efficient order management, and seamless warehouse coordination, you will make sure every interaction reflects White Fox’s promise - where style meets service and satisfaction is always trending.
Key tasks:
Team up with our Senior Customer Service Rep to keep things running smoothly
Chat it up with customers via email and live chat – fast, friendly, and on-brand
Help with orders, returns and exchanges
Handle complaints with empathy and style - turning issues into positive vibes
Keep our customer updated with accurate info (because details matter!)
Stay in the loop on new drops, promos, and policies so you are always ahead
Profile:
Previous customer service experience (bonus points if it’s in e-commerce or fashion!)
Ability to communicate clearly and confidently
Familiarity with e-commerce platforms and CRM tools like Shopify and Gorgias
Flexibility - because fashion never sleeps
Willingness to travel internationally for events or team meet-ups (yes, we’re global!)
What do we offer ? Our people are at the heart of what we do. They are critical to our clients’ successes and without a doubt, to our success also. This is why we offer a range of benefits including:
33 days annual leave, inclusive of Bank Holidays
Life insurance
Retail and Various Discounts via a Benefits Platform
Health and Wellbeing initiatives (EAP, OH, Wellbeing hub via a benefits platform)
Social Events
Exclusive Client Discounts
Additional information: We are proud to be an inclusive and diverse organization where we are committed to employee development and recognizing the successes of our teams. We are proud of our accreditations including Healthy Workplaces Leicestershire and we are Disability Confident Committed as part of the Disability Confident Scheme and actively welcome applications from people with disabilities.
If you wish to know more about the role or discuss accommodations within the recruitment and selection process, please contact: Greta.Smirnovaite@bleckmann.com
Working in a team of enthusiastic colleagues.
Questions? If you have any questions about this function, please ask them via our form by pressing the button below. #J-18808-Ljbffr
With approximately 6,500 team members, we work every day to support our customers and deliver on their promises. With a turnover of €626 million, Bleckmann has the scale and flexibility to provide world-class solutions.
Would you like to be part of our dynamic team and contribute to our growing success?
This is a permanent, full-time daytime role, working Monday to Friday, with flexibility required during peak periods and offers an annual salary of £27,583.49.
Tasks and responsibilities: As the first point of contact for our customer White Fox, you will be responsible for delivering exceptional service via email and live chat - your role is all about fast replies, friendly vibes, and real solutions. From smooth shopping experiences to prompt inquiry resolution, efficient order management, and seamless warehouse coordination, you will make sure every interaction reflects White Fox’s promise - where style meets service and satisfaction is always trending.
Key tasks:
Team up with our Senior Customer Service Rep to keep things running smoothly
Chat it up with customers via email and live chat – fast, friendly, and on-brand
Help with orders, returns and exchanges
Handle complaints with empathy and style - turning issues into positive vibes
Keep our customer updated with accurate info (because details matter!)
Stay in the loop on new drops, promos, and policies so you are always ahead
Profile:
Previous customer service experience (bonus points if it’s in e-commerce or fashion!)
Ability to communicate clearly and confidently
Familiarity with e-commerce platforms and CRM tools like Shopify and Gorgias
Flexibility - because fashion never sleeps
Willingness to travel internationally for events or team meet-ups (yes, we’re global!)
What do we offer ? Our people are at the heart of what we do. They are critical to our clients’ successes and without a doubt, to our success also. This is why we offer a range of benefits including:
33 days annual leave, inclusive of Bank Holidays
Life insurance
Retail and Various Discounts via a Benefits Platform
Health and Wellbeing initiatives (EAP, OH, Wellbeing hub via a benefits platform)
Social Events
Exclusive Client Discounts
Additional information: We are proud to be an inclusive and diverse organization where we are committed to employee development and recognizing the successes of our teams. We are proud of our accreditations including Healthy Workplaces Leicestershire and we are Disability Confident Committed as part of the Disability Confident Scheme and actively welcome applications from people with disabilities.
If you wish to know more about the role or discuss accommodations within the recruitment and selection process, please contact: Greta.Smirnovaite@bleckmann.com
Working in a team of enthusiastic colleagues.
Questions? If you have any questions about this function, please ask them via our form by pressing the button below. #J-18808-Ljbffr