Goodstack
Our Mission
Goodstack is revolutionizing how the world does good. As a Series A social impact startup, we empower companies to weave positive impact into their operations through a unified platform, while supporting non‑profits in accessing cutting‑edge technology and new funding streams.
We partner with global brands such as Google, OpenAI, TikTok, LinkedIn, HSBC, Atlassian and Twilio, as well as thousands of non‑profits including the Red Cross, Cancer Research and Oxfam. In 2025 alone, we facilitated
$5 billion in donations
to good causes.
Head of Customer Success – North America You will own the post‑launch customer lifecycle, leading the Customer Success organization across North America. Your responsibilities include retention, adoption, renewals, and upsell for our enterprise customer base. You will design and run the CS operating model, manage a team of Customer Success Managers, and collaborate closely with Sales, Solutions, Implementation, RevOps, and Product to deliver a predictable, scalable experience.
You will not handle net‑new sales; that is the domain of the Account Executive team.
The role focuses on protecting and growing existing revenue through strong adoption, disciplined renewals, and value‑led upsell while ensuring a unified customer experience.
Key Responsibilities
Own post‑launch customer outcomes: adoption, engagement, retention and long‑term value.
Lead renewals and upsell: ensure early, clean, commercial renewals and consistent upsell within existing products.
Build and lead the CS organization: hire, onboard, coach and manage a high‑caliber team of CSMs.
Set the CS operating model: define cadence, success planning, health scoring, escalation paths and handoffs.
Partner tightly with Sales leadership: align on expansion timing, opportunity qualification and customer strategy.
Create clean expansion handoffs: qualify cross‑sell opportunities and hand them to AEs without friction.
Align revenue forecasting: collaborate with Sales and RevOps to present a single, accurate revenue view.
Maintain customer clarity: reduce noise, provide clear ownership at each stage and deliver a consistent enterprise experience.
Represent the customer internally: translate structured insight into actionable input for Product, Solutions and Implementation.
Continuous improvement: elevate how Goodstack supports and scales customer relationships.
Success Metrics (12‑18 months)
Strong, predictable, improving gross revenue retention.
Proactive, well‑governed renewal cycles that rarely escale.
Consistent, value‑led upsell revenue from existing customers.
Sales and CS operate as a unified system.
High‑rate, well‑timed expansion opportunities.
Customers describe Goodstack as organized, commercial and easy to work with.
You have built a CS function that scales without sacrificing quality or trust.
What You’re a Perfect Match For
Commercial CS leader who sees renewals and upsell as core responsibilities.
Collaborative with Sales, believing growth requires alignment.
Operationally strong, building systems that work.
Customer‑led but firm, balancing advocacy with accountability.
Calm under pressure, managing escalations and expectations.
Clear and decisive, removing ambiguity for your team.
Talent‑focused, coaching and retaining top‑tier CSMs.
Outcome‑driven, measuring success in retention, growth and impact, not activity.
Ideal Experience
10+ years in CS, Account Management or post‑sales leadership.
Proven experience leading enterprise CS teams in SaaS.
Clear ownership of renewals, upsell and commercial outcomes.
Strong track record driving adoption and retention at scale.
Partnered closely with Sales leadership.
Comfortable operating in fast‑growth, evolving environments.
Designed and scaled CS processes and teams.
Based in Central or Western North America, willing to travel.
Bonus Skills
Corporate giving, CSR or philanthropy platforms.
Supporting global enterprise customers with complex stakeholder groups.
Building CS functions from early scale to maturity.
Mission‑driven, high‑trust organizations.
Translating customer insight into product and roadmap influence.
Benefits
Salary reviews and share options.
Goodstack’s Workplace Giving.
Private health insurance.
$300 annual bright‑en‑your‑day budget.
$1,200 learning & development budget.
Goodstack library.
Paid days off to volunteer for non‑profit causes.
Paid days to attend conferences.
Birthday day off.
25 days annual leave + paid public holidays.
Paid sick leave.
Paid wellness leave.
Flexible working hours.
Work‑from‑home budget.
Ecologi carbon offsetting.
About Goodstack Since 2017, Goodstack has been at the forefront of creating a future where good is built into everything we do. Our platform empowers any company, anywhere, to integrate good into their operations, driving positive change at scale.
Diversity, Equity & Inclusion We sponsor a diverse team of 20+ nationalities across five continents, actively welcoming applicants from all walks of life, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
Check out our
Careers Page
for more details!
#J-18808-Ljbffr
We partner with global brands such as Google, OpenAI, TikTok, LinkedIn, HSBC, Atlassian and Twilio, as well as thousands of non‑profits including the Red Cross, Cancer Research and Oxfam. In 2025 alone, we facilitated
$5 billion in donations
to good causes.
Head of Customer Success – North America You will own the post‑launch customer lifecycle, leading the Customer Success organization across North America. Your responsibilities include retention, adoption, renewals, and upsell for our enterprise customer base. You will design and run the CS operating model, manage a team of Customer Success Managers, and collaborate closely with Sales, Solutions, Implementation, RevOps, and Product to deliver a predictable, scalable experience.
You will not handle net‑new sales; that is the domain of the Account Executive team.
The role focuses on protecting and growing existing revenue through strong adoption, disciplined renewals, and value‑led upsell while ensuring a unified customer experience.
Key Responsibilities
Own post‑launch customer outcomes: adoption, engagement, retention and long‑term value.
Lead renewals and upsell: ensure early, clean, commercial renewals and consistent upsell within existing products.
Build and lead the CS organization: hire, onboard, coach and manage a high‑caliber team of CSMs.
Set the CS operating model: define cadence, success planning, health scoring, escalation paths and handoffs.
Partner tightly with Sales leadership: align on expansion timing, opportunity qualification and customer strategy.
Create clean expansion handoffs: qualify cross‑sell opportunities and hand them to AEs without friction.
Align revenue forecasting: collaborate with Sales and RevOps to present a single, accurate revenue view.
Maintain customer clarity: reduce noise, provide clear ownership at each stage and deliver a consistent enterprise experience.
Represent the customer internally: translate structured insight into actionable input for Product, Solutions and Implementation.
Continuous improvement: elevate how Goodstack supports and scales customer relationships.
Success Metrics (12‑18 months)
Strong, predictable, improving gross revenue retention.
Proactive, well‑governed renewal cycles that rarely escale.
Consistent, value‑led upsell revenue from existing customers.
Sales and CS operate as a unified system.
High‑rate, well‑timed expansion opportunities.
Customers describe Goodstack as organized, commercial and easy to work with.
You have built a CS function that scales without sacrificing quality or trust.
What You’re a Perfect Match For
Commercial CS leader who sees renewals and upsell as core responsibilities.
Collaborative with Sales, believing growth requires alignment.
Operationally strong, building systems that work.
Customer‑led but firm, balancing advocacy with accountability.
Calm under pressure, managing escalations and expectations.
Clear and decisive, removing ambiguity for your team.
Talent‑focused, coaching and retaining top‑tier CSMs.
Outcome‑driven, measuring success in retention, growth and impact, not activity.
Ideal Experience
10+ years in CS, Account Management or post‑sales leadership.
Proven experience leading enterprise CS teams in SaaS.
Clear ownership of renewals, upsell and commercial outcomes.
Strong track record driving adoption and retention at scale.
Partnered closely with Sales leadership.
Comfortable operating in fast‑growth, evolving environments.
Designed and scaled CS processes and teams.
Based in Central or Western North America, willing to travel.
Bonus Skills
Corporate giving, CSR or philanthropy platforms.
Supporting global enterprise customers with complex stakeholder groups.
Building CS functions from early scale to maturity.
Mission‑driven, high‑trust organizations.
Translating customer insight into product and roadmap influence.
Benefits
Salary reviews and share options.
Goodstack’s Workplace Giving.
Private health insurance.
$300 annual bright‑en‑your‑day budget.
$1,200 learning & development budget.
Goodstack library.
Paid days off to volunteer for non‑profit causes.
Paid days to attend conferences.
Birthday day off.
25 days annual leave + paid public holidays.
Paid sick leave.
Paid wellness leave.
Flexible working hours.
Work‑from‑home budget.
Ecologi carbon offsetting.
About Goodstack Since 2017, Goodstack has been at the forefront of creating a future where good is built into everything we do. Our platform empowers any company, anywhere, to integrate good into their operations, driving positive change at scale.
Diversity, Equity & Inclusion We sponsor a diverse team of 20+ nationalities across five continents, actively welcoming applicants from all walks of life, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
Check out our
Careers Page
for more details!
#J-18808-Ljbffr