Tata Consultancy Services
CX Salesforce Solution Architect
Tata Consultancy Services, Chicago, Illinois, United States, 60290
Job Overview
This is a leadership role with TCS ESU (TSS). We are seeking a seasoned solution architect to lead sales-driven solutioning and design on the Salesforce platform. The ideal candidate combines deep Salesforce expertise with a consultative, AI-enabled approach to draft intelligent, scalable, and business-driven front office solution. Experience in Oracle CX cloud or ServiceNow will be an added advantage.
Responsibilities
Lead proactive pre‑sales and solution design initiatives, collaborating with sales and customer teams to define clear business value propositions.
Design and architect comprehensive Salesforce solutions spanning Sales, Service, Experience, and Marketing Clouds.
Convert business challenges into robust technical strategies, leveraging Salesforce AI and automation capabilities.
Build trusted advisor relationships and identify opportunities for cross‑platform integration.
Have experience in one or more industry verticals, especially Technology/HiTech, Software, Professional Services, Manufacturing, with flexibility to take on other domains.
Engage in industry‑specific go‑to‑market, consulting, and advisory activities, identifying and solving business problems for customers.
Have multiple transformation program experience in the aforementioned industries with an in‑depth understanding of domain trends.
Possess excellent articulation skills and ability to pitch to CXOs on innovation and thought leadership.
Manage diverse teams and project stakeholders across customers, TCS management, Salesforce, ServiceNow, and Oracle CX.
Work effectively with teams based in multiple time zones.
Adopt an innovation mindset.
Qualifications
13+ years of overall experience with 10+ years of deep expertise in the Salesforce ecosystem.
Proven record in pre‑sales, consulting, and enterprise‑grade implementation cycles.
Hands‑on experience with AI/ML integration and data‑driven solutioning.
Strong understanding of CRM architecture, governance, and integration frameworks.
Exposure to other CRM platforms like Oracle CX, Microsoft Dynamics, or ServiceNow is desirable.
Excellent communication, stakeholder management, and presentation skills.
Certification (e.g., Salesforce, ServiceNow, etc.).
Salary Range: $220,000 - $240,000 a year
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Responsibilities
Lead proactive pre‑sales and solution design initiatives, collaborating with sales and customer teams to define clear business value propositions.
Design and architect comprehensive Salesforce solutions spanning Sales, Service, Experience, and Marketing Clouds.
Convert business challenges into robust technical strategies, leveraging Salesforce AI and automation capabilities.
Build trusted advisor relationships and identify opportunities for cross‑platform integration.
Have experience in one or more industry verticals, especially Technology/HiTech, Software, Professional Services, Manufacturing, with flexibility to take on other domains.
Engage in industry‑specific go‑to‑market, consulting, and advisory activities, identifying and solving business problems for customers.
Have multiple transformation program experience in the aforementioned industries with an in‑depth understanding of domain trends.
Possess excellent articulation skills and ability to pitch to CXOs on innovation and thought leadership.
Manage diverse teams and project stakeholders across customers, TCS management, Salesforce, ServiceNow, and Oracle CX.
Work effectively with teams based in multiple time zones.
Adopt an innovation mindset.
Qualifications
13+ years of overall experience with 10+ years of deep expertise in the Salesforce ecosystem.
Proven record in pre‑sales, consulting, and enterprise‑grade implementation cycles.
Hands‑on experience with AI/ML integration and data‑driven solutioning.
Strong understanding of CRM architecture, governance, and integration frameworks.
Exposure to other CRM platforms like Oracle CX, Microsoft Dynamics, or ServiceNow is desirable.
Excellent communication, stakeholder management, and presentation skills.
Certification (e.g., Salesforce, ServiceNow, etc.).
Salary Range: $220,000 - $240,000 a year
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