Service Writer / Warranty & Parts Administrator (Marine)

Description Mark’s Leisure Time Marine is seeking a detail-oriented and customer-focused Service Writer / Parts & Warranty Administrator to support our growing service department. This role serves as a key link between customers, technicians, manufacturers, and vendors by handling service writing, parts coordination, and warranty administration. The ideal candidate is organized, communicates clearly, and thrives in a fast-paced dealership environment.

Requirements Service Writing & Customer Communication

Greet customers and assist with service intake for marine units

Create, write, and manage service repair orders accurately and efficiently

Clearly document customer concerns, service requests, and technician findings

Provide customers with service updates, timelines, and approvals

Explain warranty coverage, service recommendations, and repair costs in a professional manner

Close out repair orders and assist with billing and customer follow-up

Warranty Administration

Verify warranty eligibility and coverage prior to repairs

Prepare, submit, and track manufacturer warranty claims

Communicate with manufacturers regarding claim status, approvals, or denials

Ensure compliance with manufacturer warranty policies and procedures

Maintain accurate warranty documentation and records

Parts Coordination

Order, receive, and track parts required for service repairs

Coordinate parts availability with service scheduling and technicians

Maintain accurate parts records within the dealership management system

Communicate with vendors and manufacturers regarding parts availability and returns

Administrative Support

Maintain organized service files and digital records

Assist service management with reporting, invoicing, and documentation

Support overall service department workflow and efficiency

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