salesforce.com, inc.
Director/Senior Director, Product Design - Agentforce Platform
salesforce.com, inc., San Francisco, California, United States, 94199
Overview
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
About Salesforce
Salesforce is the Customer Company - inspiring the future of business with AI + Data + CRM. Our mission is to help every Trailblazer connect with customers in a whole new way. Guided by our core values -
Trust, Customer Success, Innovation, Equality, and Sustainability
- we believe technology, when designed with empathy and purpose, empowers people to create change that matters.
About Agentforce Agentforce is Salesforce's platform for building, evaluating, and managing
AI-powered agents
that transform how customers engage with brands and how work gets done. Agentforce enables organizations to create intelligent agents that can reason, act, and integrate deeply with CRM and external systems. With Agentforce,
agent builders across the spectrum
- from low-code authors using declarative tools to pro-code developers using SDKs, APIs, and CLIs - can
author, evaluate, deploy, and refine
AI agents end to end. Agentforce's strength lies in its
authoring tools, agent script, and
evaluation framework , which allows builders and developers to rigorously
create ,
test, measure, and improve agent behavior
through iterative feedback loops. For UX Design, this means crafting seamless experiences that connect
agent authoring, evaluation, deployment, and lifecycle management
- and empowering technically savvy and SME users alike to build with confidence.
The Role We're seeking a
Director / Senior Director of UX Product Design
to lead the vision, strategy, and execution for the Agentforce Development Platform. You'll define how builders and developers author and evaluate agents - shaping an ecosystem of tooling, frameworks, and experiences that make innovation both accessible and robust. You'll guide a talented team of designers and collaborate closely with
technical product managers, engineering architects, and cross-cloud partners
to deliver unified, intuitive, and elegant experiences for the world's most powerful agent platform. This is a high-visibility leadership role at the heart of Salesforce's AI + Platform strategy.
What You'll Do
Design Vision & Strategy
Define and drive the end-to-end UX strategy for Agentforce Development, spanning
agent authoring, evaluation, SDK/API tooling, and lifecycle management .
Design for
authors and builders across the low-code to pro-code spectrum , ensuring seamless transitions between declarative tools and developer workflows.
Create experiences that bring
consumer-grade quality
to complex enterprise and developer environments.
Partner with Product and Engineering to evolve the
evaluation framework and tooling UX
- enabling builders to measure, debug, and improve agent performance with transparency and trust.
Drive a unified design system aligned with the
Salesforce Lightning Design System (SLDS) .
Leadership & Transformation
Build, evolve, mentor, and inspire a high-performing UX team that thrives in a fast-moving, innovation-driven environment.
Drive the organization's transformation from
waterfall to agile , embedding design into every phase of delivery.
Foster a collaborative, feedback-rich design culture rooted in experimentation and continuous learning.
Collaboration & Influence
Operate effectively in a
matrixed organization , aligning across platform, client, run-time, and evaluation teams.
Partner with
technical PMs and engineering architects
to translate complex systems into intuitive experiences.
Influence senior leaders on design strategy and customer-centric product decisions.
Execution & Scale
Apply
systems thinking
to create scalable design frameworks, patterns, and evaluation flows.
Integrate user research, data, and iterative feedback loops to optimize agent authoring and testing experiences.
Deliver cohesive, end-to-end UX spanning agent creation, evaluation, deployment, and refinement.
Required Qualifications
10+ years in UX/Product Design, ideally with 2+ years leading large, multi-disciplinary design teams.
Proven experience designing for
developer and technical personas
(SDKs, APIs, CLIs, IDEs, or platform tools).
Success working in
matrixed organizations
and partnering across design, product, engineering, and executive stakeholders.
Experience with
AI authoring, evaluation frameworks, developer tooling, and agent lifecycle design .
Demonstrated success
collaborating across backend platform, client, runtime, and evaluation teams
to deliver cohesive, integrated solutions across the technology stack.
Exceptional storytelling and influencing skills; able to align diverse teams around a shared vision.
Preferred (Love to Have)
Experience designing
consumer-grade interfaces
in enterprise or platform contexts.
Background in
enterprise SaaS , AI, or demonstrated ability to
lead organizational transformation
from waterfall to agile.
Expertise in design systems, accessibility, and design operations at scale.
Passion for empowering
builders across the low-code to pro-code continuum .
Who You Are You're a strategic design leader who blends craft with systems thinking. You understand how to design for diverse technical personas - from low-code builders to pro-code developers - and how to translate complex agent behaviors and evaluation flows into simple, powerful experiences. You thrive in collaborative, matrixed environments, and believe that great design turns complexity into clarity.
Why Salesforce At Salesforce, design is central to how we innovate. You'll help define the future of Agentforce - an AI platform that empowers every builder to create, evaluate, and evolve intelligent agents. Join us to shape the future of AI + Data + CRM and help Trailblazers everywhere build smarter, more human experiences.
Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. The policy covers equality for all and a workplace that's inclusive and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on merit, competence and qualifications—without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in Salesforce employment. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Some roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider qualified applicants with arrest and conviction records. Salesforce believes in equitable compensation practices that reflect the dynamic nature of labor markets across regions. The typical base salary range for this position is $192,200 - $351,800 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range is $230,800 - $384,100 annually. The range represents base salary only and does not include bonus, equity or benefits.
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About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
About Salesforce
Salesforce is the Customer Company - inspiring the future of business with AI + Data + CRM. Our mission is to help every Trailblazer connect with customers in a whole new way. Guided by our core values -
Trust, Customer Success, Innovation, Equality, and Sustainability
- we believe technology, when designed with empathy and purpose, empowers people to create change that matters.
About Agentforce Agentforce is Salesforce's platform for building, evaluating, and managing
AI-powered agents
that transform how customers engage with brands and how work gets done. Agentforce enables organizations to create intelligent agents that can reason, act, and integrate deeply with CRM and external systems. With Agentforce,
agent builders across the spectrum
- from low-code authors using declarative tools to pro-code developers using SDKs, APIs, and CLIs - can
author, evaluate, deploy, and refine
AI agents end to end. Agentforce's strength lies in its
authoring tools, agent script, and
evaluation framework , which allows builders and developers to rigorously
create ,
test, measure, and improve agent behavior
through iterative feedback loops. For UX Design, this means crafting seamless experiences that connect
agent authoring, evaluation, deployment, and lifecycle management
- and empowering technically savvy and SME users alike to build with confidence.
The Role We're seeking a
Director / Senior Director of UX Product Design
to lead the vision, strategy, and execution for the Agentforce Development Platform. You'll define how builders and developers author and evaluate agents - shaping an ecosystem of tooling, frameworks, and experiences that make innovation both accessible and robust. You'll guide a talented team of designers and collaborate closely with
technical product managers, engineering architects, and cross-cloud partners
to deliver unified, intuitive, and elegant experiences for the world's most powerful agent platform. This is a high-visibility leadership role at the heart of Salesforce's AI + Platform strategy.
What You'll Do
Design Vision & Strategy
Define and drive the end-to-end UX strategy for Agentforce Development, spanning
agent authoring, evaluation, SDK/API tooling, and lifecycle management .
Design for
authors and builders across the low-code to pro-code spectrum , ensuring seamless transitions between declarative tools and developer workflows.
Create experiences that bring
consumer-grade quality
to complex enterprise and developer environments.
Partner with Product and Engineering to evolve the
evaluation framework and tooling UX
- enabling builders to measure, debug, and improve agent performance with transparency and trust.
Drive a unified design system aligned with the
Salesforce Lightning Design System (SLDS) .
Leadership & Transformation
Build, evolve, mentor, and inspire a high-performing UX team that thrives in a fast-moving, innovation-driven environment.
Drive the organization's transformation from
waterfall to agile , embedding design into every phase of delivery.
Foster a collaborative, feedback-rich design culture rooted in experimentation and continuous learning.
Collaboration & Influence
Operate effectively in a
matrixed organization , aligning across platform, client, run-time, and evaluation teams.
Partner with
technical PMs and engineering architects
to translate complex systems into intuitive experiences.
Influence senior leaders on design strategy and customer-centric product decisions.
Execution & Scale
Apply
systems thinking
to create scalable design frameworks, patterns, and evaluation flows.
Integrate user research, data, and iterative feedback loops to optimize agent authoring and testing experiences.
Deliver cohesive, end-to-end UX spanning agent creation, evaluation, deployment, and refinement.
Required Qualifications
10+ years in UX/Product Design, ideally with 2+ years leading large, multi-disciplinary design teams.
Proven experience designing for
developer and technical personas
(SDKs, APIs, CLIs, IDEs, or platform tools).
Success working in
matrixed organizations
and partnering across design, product, engineering, and executive stakeholders.
Experience with
AI authoring, evaluation frameworks, developer tooling, and agent lifecycle design .
Demonstrated success
collaborating across backend platform, client, runtime, and evaluation teams
to deliver cohesive, integrated solutions across the technology stack.
Exceptional storytelling and influencing skills; able to align diverse teams around a shared vision.
Preferred (Love to Have)
Experience designing
consumer-grade interfaces
in enterprise or platform contexts.
Background in
enterprise SaaS , AI, or demonstrated ability to
lead organizational transformation
from waterfall to agile.
Expertise in design systems, accessibility, and design operations at scale.
Passion for empowering
builders across the low-code to pro-code continuum .
Who You Are You're a strategic design leader who blends craft with systems thinking. You understand how to design for diverse technical personas - from low-code builders to pro-code developers - and how to translate complex agent behaviors and evaluation flows into simple, powerful experiences. You thrive in collaborative, matrixed environments, and believe that great design turns complexity into clarity.
Why Salesforce At Salesforce, design is central to how we innovate. You'll help define the future of Agentforce - an AI platform that empowers every builder to create, evaluate, and evolve intelligent agents. Join us to shape the future of AI + Data + CRM and help Trailblazers everywhere build smarter, more human experiences.
Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. The policy covers equality for all and a workplace that's inclusive and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on merit, competence and qualifications—without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in Salesforce employment. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Some roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider qualified applicants with arrest and conviction records. Salesforce believes in equitable compensation practices that reflect the dynamic nature of labor markets across regions. The typical base salary range for this position is $192,200 - $351,800 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range is $230,800 - $384,100 annually. The range represents base salary only and does not include bonus, equity or benefits.
#J-18808-Ljbffr