eGain Corporation
Director, Ecosystem Engineering
eGain Corporation, Sunnyvale, California, United States, 94087
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eGain is the leader in AI knowledge management solutions for enterprises. As organizations recognize the critical value of trusted knowledge and content feeding AI systems, eGain provides the single source of truth—explainable, reliable, and maintainable—that serves as the repository for all enterprise know-how including SOPs, policy documents, troubleshooting guides, and product information. This foundation enables scalable and effective AI automation of business operations, with customer service as the primary point of ROI. Our solutions power leading companies including JP Morgan, Liberty Mutual, Florida Blue, and Bosch.
The Opportunity
Join us in reimagining knowledge management as mission-critical infrastructure for the AI-powered enterprise. We’re seeking talented, hungry, and bold leaders to shape the future of how enterprises leverage AI and knowledge at scale.
Position Overview
As Director of Ecosystem Engineering, you will lead the strategy and execution for connecting eGain’s knowledge platform with the broader enterprise technology landscape. You’ll be responsible for both “northbound” integrations (how other systems consume eGain’s knowledge and AI capabilities) and “southbound” integrations (how eGain ingests content and data from diverse enterprise sources). This role is critical to making eGain the central nervous system for enterprise knowledge.
Key Responsibilities
Own the vision and technical strategy for eGain’s ecosystem connectivity, including APIs, integrations, and data pipelines
Lead engineering teams building integrations with CRM systems (Salesforce, ServiceNow), contact centers, content management systems, data warehouses, and AI platforms
Design and evolve eGain’s API strategy, ensuring our platform offers world-class developer experience and integration capabilities
Drive the development of connectors, SDKs, and integration frameworks that enable rapid ecosystem expansion
Establish partnerships with engineering teams at key technology partners to build deep, strategic integrations
Champion data ingestion architecture that can handle diverse content sources while maintaining quality and governance
Build mechanisms for real-time and batch data synchronization across the enterprise technology stack
Ensure integration security, data privacy, and compliance across all connectivity points
Create exceptional developer documentation, tools, and support for internal and external integration developers
What We’re Looking For
10+ years of software engineering experience with 5+ years in leadership roles focused on integrations, APIs, or platform ecosystems
Deep expertise in integration patterns, API design (REST, GraphQL, webhooks), and enterprise integration platforms
Strong understanding of enterprise software ecosystems including CRM, contact center, content management, and data platforms
Experience with data integration technologies including ETL/ELT, message queues, and streaming platforms (Kafka, etc.)
Proven track record building developer-friendly APIs and integration experiences
Technical depth in authentication, authorization, and secure data exchange protocols
Excellent partnership skills and ability to work with external technology vendors and partners
Strong architectural thinking about how systems should connect and share data
Passion for creating seamless integration experiences that “just work”
Bold vision for ecosystem strategy combined with pragmatic execution
Why eGain
Define how AI knowledge management integrates into the enterprise technology ecosystem
Build the connective tissue that makes eGain indispensable to our customers
Work with leading enterprise platforms and technology partners
Solve complex integration challenges at scale
Competitive compensation and benefits
Our Hiring Process is “Easy with eGain”
Step 1
Aptitude section – this is a GRE style test (60 minutes or less)
Functional section – this is a take-home test
Step 2
Panel interview (in-person at eGain Sunnyvale office)
Next step
Email your resumé to
hiring@egain.com
with the position title “Director, Ecosystem Engineering” in the email subject.
Compensation
Base salary is $250,000 per year.
Stock options.
Please note that the compensation package can vary based on the candidate’s qualifications and experience level.
Benefits
Medical insurance
Vision insurance
401(k)
#J-18808-Ljbffr
eGain is the leader in AI knowledge management solutions for enterprises. As organizations recognize the critical value of trusted knowledge and content feeding AI systems, eGain provides the single source of truth—explainable, reliable, and maintainable—that serves as the repository for all enterprise know-how including SOPs, policy documents, troubleshooting guides, and product information. This foundation enables scalable and effective AI automation of business operations, with customer service as the primary point of ROI. Our solutions power leading companies including JP Morgan, Liberty Mutual, Florida Blue, and Bosch.
The Opportunity
Join us in reimagining knowledge management as mission-critical infrastructure for the AI-powered enterprise. We’re seeking talented, hungry, and bold leaders to shape the future of how enterprises leverage AI and knowledge at scale.
Position Overview
As Director of Ecosystem Engineering, you will lead the strategy and execution for connecting eGain’s knowledge platform with the broader enterprise technology landscape. You’ll be responsible for both “northbound” integrations (how other systems consume eGain’s knowledge and AI capabilities) and “southbound” integrations (how eGain ingests content and data from diverse enterprise sources). This role is critical to making eGain the central nervous system for enterprise knowledge.
Key Responsibilities
Own the vision and technical strategy for eGain’s ecosystem connectivity, including APIs, integrations, and data pipelines
Lead engineering teams building integrations with CRM systems (Salesforce, ServiceNow), contact centers, content management systems, data warehouses, and AI platforms
Design and evolve eGain’s API strategy, ensuring our platform offers world-class developer experience and integration capabilities
Drive the development of connectors, SDKs, and integration frameworks that enable rapid ecosystem expansion
Establish partnerships with engineering teams at key technology partners to build deep, strategic integrations
Champion data ingestion architecture that can handle diverse content sources while maintaining quality and governance
Build mechanisms for real-time and batch data synchronization across the enterprise technology stack
Ensure integration security, data privacy, and compliance across all connectivity points
Create exceptional developer documentation, tools, and support for internal and external integration developers
What We’re Looking For
10+ years of software engineering experience with 5+ years in leadership roles focused on integrations, APIs, or platform ecosystems
Deep expertise in integration patterns, API design (REST, GraphQL, webhooks), and enterprise integration platforms
Strong understanding of enterprise software ecosystems including CRM, contact center, content management, and data platforms
Experience with data integration technologies including ETL/ELT, message queues, and streaming platforms (Kafka, etc.)
Proven track record building developer-friendly APIs and integration experiences
Technical depth in authentication, authorization, and secure data exchange protocols
Excellent partnership skills and ability to work with external technology vendors and partners
Strong architectural thinking about how systems should connect and share data
Passion for creating seamless integration experiences that “just work”
Bold vision for ecosystem strategy combined with pragmatic execution
Why eGain
Define how AI knowledge management integrates into the enterprise technology ecosystem
Build the connective tissue that makes eGain indispensable to our customers
Work with leading enterprise platforms and technology partners
Solve complex integration challenges at scale
Competitive compensation and benefits
Our Hiring Process is “Easy with eGain”
Step 1
Aptitude section – this is a GRE style test (60 minutes or less)
Functional section – this is a take-home test
Step 2
Panel interview (in-person at eGain Sunnyvale office)
Next step
Email your resumé to
hiring@egain.com
with the position title “Director, Ecosystem Engineering” in the email subject.
Compensation
Base salary is $250,000 per year.
Stock options.
Please note that the compensation package can vary based on the candidate’s qualifications and experience level.
Benefits
Medical insurance
Vision insurance
401(k)
#J-18808-Ljbffr