Dollar Tree Stores
Director, Customer Insights & Analytics
Dollar Tree Stores, Chesapeake, Virginia, United States, 23322
Director of Customer Insights & Analytics
Your strategic thinking, analytical rigor, and storytelling skills make you a great fit for our Director of Customer Insights & Analytics position. Join our dynamic team today and find a rewarding career with a company that values you and all you bring to the table.
About Your Role As a Director of Customer Insights & Analytics at Dollar Tree’s corporate office, you’ll lead a high‑performing insights and analytics function that delivers customer, category, and performance insights to drive enterprise merchandising and marketing strategies. With your leadership, the organization will leverage data‑driven storytelling to uncover whitespace opportunities, improve full‑funnel marketing effectiveness, and accelerate business growth.
Your day‑to‑day job duties include, but are not limited to, the following:
Strategic Leadership & Business Partnership
Operationalize all merchandising and marketing data and insights needs through a robust annual calendar, proactively addressing known business needs while maintaining agility for ad hoc leadership requests
Serve as a strategic thought partner to senior merchandising and marketing leaders, translating complex insights into clear, compelling narratives that influence decision‑making
Lead enterprise‑wide insights for quarterly deep dives, board of director updates, category performance reviews, voice‑of‑the‑customer initiatives, and monthly customer sentiment reporting
Leverage deep business and customer knowledge to proactively recommend strategies to drive incremental trips, sales, and long‑term growth
Customer & Marketing Insights
Lead quarterly customer qualitative research to deepen customer understanding and inform merchandising and marketing strategies
Partner closely with Marketing to deliver reliable sales attribution across full‑funnel marketing tactics
Lead annual marketing mix modeling and brand health measurement initiatives in partnership with Big Chalk
Improve marketing effectiveness through actionable insights derived from syndicated data, internal analytics, and customer research
Data, Analytics & Supplier Management
Lead all external data and analytics supplier relationships, including Nielsen, Numerator, Circana, 1010, Epsilon, and Big Chalk
Manage supplier contracts, work plans, and deliverables to ensure contractual obligations are met and value is maximized
Stay current on insights and analytics industry trends and proactively evaluate new data sources and tools to enhance enterprise knowledge and capabilities
Team Leadership & Development
Lead, coach, and develop a team of three direct reports, fostering a culture of curiosity, collaboration, innovation, rigor, and continuous improvement
Ensure all insights requests are delivered on time and within the approved annual budget, including monthly budget tracking and reporting
Establish a regular cadence of training and insight sharing to elevate data literacy across the broader organization
Your Required Skills and Experience
Bachelor’s degree required; MBA preferred
Minimum of 8–10 years of experience in customer insights, analytics, or data analysis across brands or retailers
5+ years of leadership experience with a demonstrated ability to develop and retain high‑performing teams
Deep expertise in merchandising and marketing data, including hands‑on experience with syndicated data partners and retailer‑facing dashboards
Strong analytical capabilities with the ability to synthesize large, complex data sets into logical conclusions and actionable recommendations
Proven ability to collaborate effectively with senior merchandising and marketing leaders
Experience managing external suppliers and agency partners with an ownership mindset to drive innovation and incremental value
Excellent verbal and written communication skills at all levels of the organization
Demonstrated ability to build strong partnerships, manage expectations, and communicate insights clearly across the enterprise
Track record of sound judgment, strong leadership, and success attracting, hiring, and retaining top talent
Preferred Requirements
MBA or advanced degree
Experience supporting both retail merchandising and full‑funnel marketing analytics
Demonstrated passion for staying current with insights, analytics, and data innovation trends
Our success is a team effort — when we reach our goals, you’ll be eligible for a yearly bonus! Your Perks and Benefits We offer a wide variety of rewards to support your health, wealth, and mental well‑being. In addition to medical, pharmacy, dental, and vision insurance, we offer:
Employee Assistance Program
Retirement plans with matching contribution
Employee Stock Purchase Program
Educational Assistance
Access to PerkSpot, an employee discount platform for goods and services
And much more!
Who We Are At Dollar Tree, we make a difference in the lives of our customers every day by exceeding their expectations and delivering value – it’s what our business is built on. Our associates play an important role in this commitment by embracing change and showing up for their teams and their communities.
We see an exciting path forward as our company continues to grow and transform – and we know that this path starts with you.
Join our team today and discover The Value of You.
Dollar Tree is an Equal Opportunity Employer committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.
This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at the discretion of Dollar Tree. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.
Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment at Dollar Tree, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.
Full time
500 Volvo Parkway, Chesapeake, Virginia 23320
Planning
Dollar Tree
#J-18808-Ljbffr
Your strategic thinking, analytical rigor, and storytelling skills make you a great fit for our Director of Customer Insights & Analytics position. Join our dynamic team today and find a rewarding career with a company that values you and all you bring to the table.
About Your Role As a Director of Customer Insights & Analytics at Dollar Tree’s corporate office, you’ll lead a high‑performing insights and analytics function that delivers customer, category, and performance insights to drive enterprise merchandising and marketing strategies. With your leadership, the organization will leverage data‑driven storytelling to uncover whitespace opportunities, improve full‑funnel marketing effectiveness, and accelerate business growth.
Your day‑to‑day job duties include, but are not limited to, the following:
Strategic Leadership & Business Partnership
Operationalize all merchandising and marketing data and insights needs through a robust annual calendar, proactively addressing known business needs while maintaining agility for ad hoc leadership requests
Serve as a strategic thought partner to senior merchandising and marketing leaders, translating complex insights into clear, compelling narratives that influence decision‑making
Lead enterprise‑wide insights for quarterly deep dives, board of director updates, category performance reviews, voice‑of‑the‑customer initiatives, and monthly customer sentiment reporting
Leverage deep business and customer knowledge to proactively recommend strategies to drive incremental trips, sales, and long‑term growth
Customer & Marketing Insights
Lead quarterly customer qualitative research to deepen customer understanding and inform merchandising and marketing strategies
Partner closely with Marketing to deliver reliable sales attribution across full‑funnel marketing tactics
Lead annual marketing mix modeling and brand health measurement initiatives in partnership with Big Chalk
Improve marketing effectiveness through actionable insights derived from syndicated data, internal analytics, and customer research
Data, Analytics & Supplier Management
Lead all external data and analytics supplier relationships, including Nielsen, Numerator, Circana, 1010, Epsilon, and Big Chalk
Manage supplier contracts, work plans, and deliverables to ensure contractual obligations are met and value is maximized
Stay current on insights and analytics industry trends and proactively evaluate new data sources and tools to enhance enterprise knowledge and capabilities
Team Leadership & Development
Lead, coach, and develop a team of three direct reports, fostering a culture of curiosity, collaboration, innovation, rigor, and continuous improvement
Ensure all insights requests are delivered on time and within the approved annual budget, including monthly budget tracking and reporting
Establish a regular cadence of training and insight sharing to elevate data literacy across the broader organization
Your Required Skills and Experience
Bachelor’s degree required; MBA preferred
Minimum of 8–10 years of experience in customer insights, analytics, or data analysis across brands or retailers
5+ years of leadership experience with a demonstrated ability to develop and retain high‑performing teams
Deep expertise in merchandising and marketing data, including hands‑on experience with syndicated data partners and retailer‑facing dashboards
Strong analytical capabilities with the ability to synthesize large, complex data sets into logical conclusions and actionable recommendations
Proven ability to collaborate effectively with senior merchandising and marketing leaders
Experience managing external suppliers and agency partners with an ownership mindset to drive innovation and incremental value
Excellent verbal and written communication skills at all levels of the organization
Demonstrated ability to build strong partnerships, manage expectations, and communicate insights clearly across the enterprise
Track record of sound judgment, strong leadership, and success attracting, hiring, and retaining top talent
Preferred Requirements
MBA or advanced degree
Experience supporting both retail merchandising and full‑funnel marketing analytics
Demonstrated passion for staying current with insights, analytics, and data innovation trends
Our success is a team effort — when we reach our goals, you’ll be eligible for a yearly bonus! Your Perks and Benefits We offer a wide variety of rewards to support your health, wealth, and mental well‑being. In addition to medical, pharmacy, dental, and vision insurance, we offer:
Employee Assistance Program
Retirement plans with matching contribution
Employee Stock Purchase Program
Educational Assistance
Access to PerkSpot, an employee discount platform for goods and services
And much more!
Who We Are At Dollar Tree, we make a difference in the lives of our customers every day by exceeding their expectations and delivering value – it’s what our business is built on. Our associates play an important role in this commitment by embracing change and showing up for their teams and their communities.
We see an exciting path forward as our company continues to grow and transform – and we know that this path starts with you.
Join our team today and discover The Value of You.
Dollar Tree is an Equal Opportunity Employer committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.
This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at the discretion of Dollar Tree. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.
Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment at Dollar Tree, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.
Full time
500 Volvo Parkway, Chesapeake, Virginia 23320
Planning
Dollar Tree
#J-18808-Ljbffr